Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22+ 5G 128GB (Unlocked) - Phantom Black
Average customer rating
4.6
(721 Reviews)
Rating breakdown 721 reviews
5 Stars
529
4 Stars
141
3 Stars
26
2 Stars
13
1 Star
12
88%of customers recommend this product.
(
135 out of
154)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22+ 5G 128GB (Unlocked) - Phantom Black
Customer Rating
5
Smooth functionality
on December 30, 2022
Posted by: Kenny
Expertise:Intermediate
[This review was collected as part of a promotion.] Always samsung wouldn't choose anything else. Best
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Nice Modern design,Great futures
on December 31, 2022
Posted by: TeoHan
from New York/Brooklyn
Expertise:Expert
[This review was collected as part of a promotion.] I bought this s22+ month ago this great phone for gaming and for work
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Design
on January 2, 2023
Posted by: Nanasa
The phone is good and I like the size, it's easy to hold and I like how it takes the pictures. The problems I've encountered with it is when you add a screen protector the fingerprint reader is hard to use. Also the battery drains fast and have to charge the phone every 6 hours with heavy use. The speaker sounds distorted when listening to videos especially when it's foggy or cold. Are there any solutions to fix this?
Features
4
Performance
4
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, January 5, 2023
Hi Nanasa,
We appreciate you taking the time to review the Samsung Galaxy S22+. We value your feedback as it ensures we bring our consumers the best in product design and functionality. Concerning the fingerprint sensor try increasing the sensitive on your device. Do so by going into Settings>tap Display > Touch sensitivity to enable. I've attached some links that should help with the speakers, and battery.
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Speaker not working on Samsung phone
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22+. We value your feedback as it ensures we bring our consumers the best in product design and functionality. Concerning the fingerprint sensor try increasing the sensitive on your device. Do so by going into Settings>tap Display > Touch sensitivity to enable. I've attached some links that should help with the speakers, and battery.
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Speaker not working on Samsung phone
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Best camera features available!
on January 5, 2023
Posted by: ConsistentInsomniac49
from Missouri
Expertise:Expert
Great phone, many updates plus more storage and new colors. Best camera on the market for phones!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
What Happened To The Sound?
on January 13, 2023
Posted by: Shawn
from Ohio
Expertise:Intermediate
The phone works. However I can't help but to be very disappointed in the quality of the sound output when listening on Bluetooth devices and in my car (which is equipped with a 10 speaker Harmon/Kardon sound audio system). I upgraded from a S9 due to needing more memory, space etc. I was astonished at the difference in sound coming from the S22+ as the newer device. The low end sound is well below average even with Galaxay Atoms turned on and enhancing the equalizer. The S9 had a far richer sound output. Listening to music is a big part of my life everyday, and I cannot express enough how disappointed I am in the sound quality of this phone. Samsung, please incorporate a sound upgrade in your next system update!
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce, January 17, 2023
Hi Shawn,
Thank you for taking the time to review the Samsung Galaxy S22+. We appreciate your assessment as we continue to bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a couple links that should help with the audio of your device. Also below is our warranty department, please reach out to them for further assistance. Thank you for being a valued customer. -Bethany
Discover the Advanced audio settings on Galaxy devices (samsung.com)
Speaker not working on Samsung phone
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22+. We appreciate your assessment as we continue to bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a couple links that should help with the audio of your device. Also below is our warranty department, please reach out to them for further assistance. Thank you for being a valued customer. -Bethany
Discover the Advanced audio settings on Galaxy devices (samsung.com)
Speaker not working on Samsung phone
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone, horrible finger printer scanner
on January 13, 2023
Posted by: qStileq
from Michigan
Expertise:Expert
I bought this phone 2 months ago. I love the Samsung tablets and thought I would give the Galaxy S22+ a try. The phone in general is a good phone. It is fast, graphics, wi-fi speeds and ease of use are great. I, for one, hate iPhones and this phone is an android version of an iPhone. No ear phone jack, no memory card slot, These are two features that I find to be valuable.
Samsung plus do something fast about fixing your figure print scanner. I have reset my flinger print 5 times and it still doesn't work for crap. It will take at least 15-20 tries before it will recognize my finger print. It says cover the whole scanner or press harder. These are two messages I get all the time. My thumb is twice the size of the finger print symbol on the screen but it still says "cover the whole scanner". Press harder? My knuckle has popped from pressing harder. If I press any harder I am going to break the screen. And no, I don't have a screen protector. Since the finger print scanner is a joke, I am getting a protector since I don't want this over priced phone to get damaged.
Features
4
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great job Samsung
on January 29, 2023
Posted by: ISOM600
Great job Samsung you got it right. This cell phone is excellent. Great features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Stunning cellphone
on February 17, 2023
Posted by: Lamborghinifan
from New orleans La
Expertise:Beginner
This cellphone is an absolute pleasure to own and use, it has never given me any problems it works flawlessly. it's hardware is visualy stunning it's ui is so intuitive and a joy to use. I have had the s20 and this phone just feels so much better. If lamborghini made a cellphone this would be it, it brings so much emotion and feels so natural.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US