Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22+ 5G 128GB (Unlocked) - Phantom Black
Average customer rating
4.6
(721 Reviews)
Rating breakdown 721 reviews
5 Stars
529
4 Stars
141
3 Stars
26
2 Stars
13
1 Star
12
88%of customers recommend this product.
(
135 out of
154)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22+ 5G 128GB (Unlocked) - Phantom Black
Customer Rating
5
Great Cell-phone
on December 11, 2022
Posted by: FGQR
from Apopka, FL
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone a couple of months ago and I love it, plus with every software update it gets better!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I upgraded from a note 10
on March 13, 2023
Posted by: Androidauto2soni
[This review was collected as part of a promotion.] I use this phone for android auto and getting around in my car. Also, I use it for stock and crypto trading, with a fast processing time this helps. Lastly, I use this for regular calls the block phone number feature helps to keep scammers away.
Written by a customer while visiting Samsung US
Customer Rating
1
Speaker Crackles
on December 1, 2022
Posted by: runawaywolfbri
from Cedar City, Utah
Expertise:Expert
Upgraded to this from the Samsung S20, and regret it a lot. This phone is great besides the fact that the speaker is horrible. It constantly crackles and it is impossible to hear anything clearly. It will be fine for a while, but then will go and start crackling randomly. Really inconvenient, especially when I'm trying to talk to someone on the phone and I can't understand a word they are saying. I do a lot of outdoor work and I can see this being a huge safety hazard if I get hurt and can't even hear what is being asked through me on the phone. If the speaker was better I would give this a higher rating, but it honestly is super disappointing that a main feature of the phone can't even work properly.
Features
4
Performance
1
Design
5
Value
4
Response from Samsung USBy Bethany, Social Commerce, December 5, 2022
Hi Runawaywolfbri,
We appreciate your review on the Samsung Galaxy S22+. We welcome your thoughts as we strive to give our consumers the best in product design and functionality. Since it sounds as though your device is still under warranty, I've linked our warranty department below. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate your review on the Samsung Galaxy S22+. We welcome your thoughts as we strive to give our consumers the best in product design and functionality. Since it sounds as though your device is still under warranty, I've linked our warranty department below. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
I love the Galaxy phone but....
on March 25, 2023
Posted by: MedicMac
[This review was collected as part of a promotion.] This phone keeps freezing or not connecting or taking forever to connect. I was so excited when the S22+ came out. I went out and paid full price for an unlocked phone. I wish I had stayed with my S20+. I never had any problems with it. I think the problem with this phone is the lack of added storage. I have to find a way to fix this or go back to the S20. So disappointing.
Response from Samsung USBy Debra, Social & Commerce, March 28, 2023
Hey there MedicMac, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S22+. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out the Samsung articles titled, "Samsung phone or tablet freezes and crashes" and "Galaxy phone or tablet's screen is frozen or responds too slowly" for some helpful troubleshooting steps. Do you recall if you have updated the software on your Galaxy S22+ recently? If you haven't, that's okay. I have included a link below containing your device's software update. Please make sure that the software on your device has been updated with the latest software. If after reviewing the articles provided and ensuring your phone has the latest software updated, feel free to contact Samsung Support if you would like any further assistance. Thank you for being a devoted Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
4
NOTE 20 > S22+
on April 2, 2023
Posted by: Ezekiel2517
from Houston, TX
Expertise:Intermediate
Liked my Note 20 better. It was faster and battery life was better. Still an awesome phone but it almost feels like a step down. I'm not a power user so the other features are not really apparent to me.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
defective design won't work if you fly with it
on July 10, 2023
Posted by: disappointed
from Gulf Shores Alabama
Expertise:Intermediate
this phone has a design flaw that causes it to loose audio after flying with it or going from an air-conditioned building on a hot day. the speaker will crackle and distort, the sound will be inaudible until you take the phone apart. very disappointed with the two I purchased.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, July 11, 2023
Salutations,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S22+. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that provides physical damage protection to your eligible devices? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, getting caught in a rainstorm with your phone in your hand, to dropping your device and shattering it while bringing in your groceries. We also have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life and that is our highest priority. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. When you have the available time in your day, please review the article titled, "Speaker not working on Samsung phone" for some quick troubleshooting steps that you can take to help resolve what you are experiencing with your phone. I have linked it below for your reference. If you would like any further assistance after reviewing the provided resource, please feel free to reach out to Samsung Support for further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01001255/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S22+. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that provides physical damage protection to your eligible devices? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, getting caught in a rainstorm with your phone in your hand, to dropping your device and shattering it while bringing in your groceries. We also have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life and that is our highest priority. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. When you have the available time in your day, please review the article titled, "Speaker not working on Samsung phone" for some quick troubleshooting steps that you can take to help resolve what you are experiencing with your phone. I have linked it below for your reference. If you would like any further assistance after reviewing the provided resource, please feel free to reach out to Samsung Support for further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01001255/
Written by a customer while visiting Samsung US
Customer Rating
3
Phone is okay, battery sucks
on June 22, 2022
Posted by: Roaad
from Chicago, IL
Expertise:Intermediate
Upgraded to this phone because my s10 plus was sometimes bothering on my busy days.
My phone usage becomes quite heavy during my busy days.
But S22 plus is not better in terms of the battery and overall performance.
Just the camera and few other stuff is good.
My phone usage becomes quite heavy during my busy days.
But S22 plus is not better in terms of the battery and overall performance.
Just the camera and few other stuff is good.
Battery drains out and phone heats up when multi tasking.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 23, 2022
Hi, thank you for your feedback on your Galaxy S22+. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. we have provided some links below that might be of use to you. Thanks again for being a Samsung customer.
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
2
Awful battery
on March 12, 2022
Posted by: Kiki
from Ma
Expertise:Intermediate
The phone it self is great, light and fits nice in your hand....buttt the battery sucks big time. I will charge the phone to 100 percent and the moment I start scrolling through you immediately start to see the it dropping 98..96..95. Forget it if you watch a vedio or have papers to write or other work to do...within 3hrs you have to charge again...I don't like that at all. So I'm giving it 2 stars for the battery.
Features
4
Performance
2
Design
4
Value
4
Written by a customer while visiting Samsung US