Customer reviews from otterbox.com
OtterBox - Symmetry Case for Apple iPhone 12 Pro Max - Enigma
Average customer rating
3.5
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
6
4 Stars
2
3 Stars
2
2 Stars
3
1 Star
2
69%of customers recommend this product.
(
9 out of
13)
Customer Reviews for OtterBox - Symmetry Case for Apple iPhone 12 Pro Max - Enigma
Posted by: DGimz
Verified Purchase:Yes
Bought it because of slim design and color scheme!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: debbiel35
Verified Purchase:Yes
Love this case and colour. Only complaint is that it’s very difficult to put on or take off.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Alex
Verified Purchase:Yes
Not very Protective. It should stick out more around the camera and face of the phone. The camera and screen of phone will be damaged if I drop it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox/LifeProof, Customer Service Team, January 20, 2021
Hi Alex,
We appreciate the candid feedback, though we were sorry to hear you're not feeling overly confident in the Symmetry Series case.
Although this is one of our most streamlined options, we still put the case design through our rigorous Drop+ Protection program to ensure it will be up to the challenge. That said, adding a screen protector, such as the OtterBox Amplify Glass, to the mix is never a bad idea in the event of a direct hit to the device display.
Feel free to take a closer look at this potential option, and let us know if you have any questions and we'll always be happy to help!
https://www.otterbox.com/en-us/iphone-12-pro-max/amplify-glass-screen-protector/apl89-iphp20.html#prefn1=featuresRefinements&prefv1=Superior+Screen+Protection&start=1
Best,
OtterBox Customer Service Team
We appreciate the candid feedback, though we were sorry to hear you're not feeling overly confident in the Symmetry Series case.
Although this is one of our most streamlined options, we still put the case design through our rigorous Drop+ Protection program to ensure it will be up to the challenge. That said, adding a screen protector, such as the OtterBox Amplify Glass, to the mix is never a bad idea in the event of a direct hit to the device display.
Feel free to take a closer look at this potential option, and let us know if you have any questions and we'll always be happy to help!
https://www.otterbox.com/en-us/iphone-12-pro-max/amplify-glass-screen-protector/apl89-iphp20.html#prefn1=featuresRefinements&prefv1=Superior+Screen+Protection&start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bob7734
Verified Purchase:Yes
I could barely fit this case over my iPhone 12 Pro Max. Harder to remove it. I Don’t think the case will protect the iPhone in a fall to a hard surface. I’m disappointed so I ordered a Otterbox Defender.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 6, 2021
Hey Bob7734,
We're sorry to learn your new case had a tight fit and was tricky to install and remove. We recommend starting with the top right corner of the device, where the power button and cameras are, to pop on or pop off the case, the other corners should be much easier. If you'd like further assistance, please contact our team online here: https://www.otterbox.com/en-us/support
Best,
OtterBox
We're sorry to learn your new case had a tight fit and was tricky to install and remove. We recommend starting with the top right corner of the device, where the power button and cameras are, to pop on or pop off the case, the other corners should be much easier. If you'd like further assistance, please contact our team online here: https://www.otterbox.com/en-us/support
Best,
OtterBox
Written by a customer while visiting otterbox.com
Posted by: Burger
Verified Purchase:Yes
I bought this awhile back and took it off right away. It just felt cheap.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 4, 2020
Hey Burger,
We're so sorry this Symmetry Series is missing your vote of confidence.
While we understand your concern, we assure you we put forth every effort - from design and materials to manufacturing and post-production testing - to ensure this case will meet our high standards of protection, and we trust it will prove itself time and time again. We really do hope this experience doesn't turn you away for good. In the meantime, if you have any further questions or concerns, please feel free to contact us below, and we'd love to help!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
We're so sorry this Symmetry Series is missing your vote of confidence.
While we understand your concern, we assure you we put forth every effort - from design and materials to manufacturing and post-production testing - to ensure this case will meet our high standards of protection, and we trust it will prove itself time and time again. We really do hope this experience doesn't turn you away for good. In the meantime, if you have any further questions or concerns, please feel free to contact us below, and we'd love to help!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Christopher E
Verified Purchase:Yes
Once case is on the the iPhone 12 Pro Max, it's fine. However, getting it on the first time, I had to use so much pressure I feared damaging the phone. It finally slipped on, but two of the corner edges were folded under. I had to use a plastic screwdriver to run around the edge between the case and the phone to get the corners to pop over the screen edge. The case fits now and looks OK, but had marks on the corners that I had to fit with the screwdriver. I dread taking it of and putting it on again for cleaning.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , November 27, 2020
Hi, Christopher!
We're sorry to hear about your frustration with your Symmetry Series case! The good news is, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move counterclockwise, and you should have an easier time installing the other three corners! If you continue to have issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Symmetry Series case! The good news is, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move counterclockwise, and you should have an easier time installing the other three corners! If you continue to have issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Befuddled
Verified Purchase:Yes
Usually I have loved your Symmetry Series cases, however, this case took me over 30-45 minutes to get it on my iPhone! I watched utube videos on how to install and remove, did not go in like it should have.
I am absolutely sure it will take over an hour to remove it when I need take it out.
This case was slightly bowed when I received it.
I am absolutely sure it will take over an hour to remove it when I need take it out.
This case was slightly bowed when I received it.
Response from otterbox.comBy OtterBox , Customer Service Team , November 20, 2020
Hi there!
We're sorry to hear about your frustration with your Symmetry Series case! The good news is, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move counterclockwise, and you should have an easier time installing the other three corners! When you remove it, just do that in reverse. If you continue to have issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Symmetry Series case! The good news is, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move counterclockwise, and you should have an easier time installing the other three corners! When you remove it, just do that in reverse. If you continue to have issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com