Customer reviews from dialsoap.com
Henkel - Dial Gold Liquid Hand Soap, 128 oz - Orange
Average customer rating
4.2
(412 Reviews)
Rating breakdown 412 reviews
5 Stars
289
4 Stars
47
3 Stars
11
2 Stars
7
1 Star
58
60%of customers recommend this product.
(
81 out of
136)
Customer Reviews for Henkel - Dial Gold Liquid Hand Soap, 128 oz - Orange
Customer Rating
1
Bring back the old formula!
on August 3, 2024
Posted by: Migraine Sufferer
from NY
The addition of Aloe to liquid gold has ruined the product. It used to be the only soap I could use. Adding aloe changed the scent to a migraine inducing stench. I can't use it anymore. Why mess with a good product?
No, I would not recommend this to a friend.
Response from dialsoap.comBy Chris - Team Clean Adviser, August 23, 2024
We are sorry to hear about your experience with our Dial soap. Your feedback is very important to us. Please reach out to our Team Clean experts by e-mail at consumeraffairsNA@henkel.com. Our team of experts will be happy to assist you in addressing this issue. Have a great day!
Written by a customer while visiting dialsoap.com
Customer Rating
1
Can Not Use the Pump
on July 31, 2024
Posted by: Gordie
I tried to pull up on the pump. If I pull any harder I might break it. I tried twisting while pulling. That did not work either. I did not retain my receipt from the store.
No, I would not recommend this to a friend.
Response from dialsoap.comBy Chris - Team Clean Adviser, August 23, 2024
We are sorry to hear about your experience with our Dial soap. Your feedback is very important to us. Please reach out to our Team Clean experts by e-mail at consumeraffairsNA@henkel.com. Our team of experts will be happy to assist you in addressing this issue. Have a great day!
Written by a customer while visiting dialsoap.com
Customer Rating
1
Dial Gold
on July 25, 2024
Posted by: Not happy
from Detroit, MI
Why did you change the formula. Dial Gold was the only soap I use that doesn’t make my hands or body itch. Have been using it as a body wash too for 14 years. Always left my skin clean and moisturized. Now my hands itch and I don’t dare use it to shower with. Bring back the old formula.
No, I would not recommend this to a friend.
Response from dialsoap.comBy Kurt - Team Clean Adviser, August 15, 2024
We appreciate your feedback towards our Dial product. We understand that your previous experience is inconvenient, and the product is not supposed to be like this. Your safety is our top priority, and we'd like to know more about your concern for us to assist you further, please feel free to contact us through this website https://www.henkel.com/contact-us. Thank you for the love and support for our product!
Written by a customer while visiting dialsoap.com
Customer Rating
1
Added aloe. I'm allergic
on June 12, 2024
Posted by: Allergictoaloe
from Indianapolis, IN
I have always used dial gold to heal my tattoos and piercings, no additives, and pure soap for cleaning and healing. Imagine my surprise when I go to pick some up for my latest piercing and they all have aloe. I can't heal a piercing with something I'm allergic to....
No, I would not recommend this to a friend.
Written by a customer while visiting dialsoap.com
Customer Rating
1
Change to gold soap
on June 8, 2024
Posted by: Tconnie
from Centereach
Why did you change the soap? You added aloe to it?? It’s awful!!
No, I would not recommend this to a friend.
Written by a customer while visiting dialsoap.com
Customer Rating
1
You've made my life more difficult
on June 2, 2024
Posted by: Former customer
from Louisiana
The new formulation for Dial Gold is unusable, with its perfumey smell that lingers on my hands and the residue it leaves on my skin -- it doesn't rinse off cleanly as it did before the formula change. I was a faithful customer for decades, but no more. Now I have to find a replacement liquid hand soap, a difficult task since I'm allergic to most chemicals and scents, including those derived from plants.
No, I would not recommend this to a friend.
Written by a customer while visiting dialsoap.com
Customer Rating
1
I am sick of companies doing formula changes for no reason!
on May 28, 2024
Posted by: SkinSufferer
from New York, NY
I went to the store to buy the only hand soap that doesn’t irritate my skin. I didn’t even realize the formula had changed until a few days when I noticed my painful and itchy eczema on my hands had been coming back. Change the formula back to the original! This is ridiculous. The product was perfect before and NO ONE likes the formula change. So many people with sensitive skin relied on this soap and it is unusable now.
No, I would not recommend this to a friend.
Written by a customer while visiting dialsoap.com
Customer Rating
1
SLS is not the enemy!
on May 16, 2024
Posted by: Bob80
from Minneapolis
I wish everyone would stop jumping on the SLS hate train. It’s perfectly safe when you formulate it with other gentler surfactants. I will not use Dial anymore: it’s slimy, doesn’t lather well, doesn’t rinse off well, makes my skin itch. And what’s with the horrific, nauseating new fragrance. Nope. You’ve ruined a great product.
No, I would not recommend this to a friend.
Written by a customer while visiting dialsoap.com