Customer reviews from dialsoap.com
Henkel - Dial Gold Liquid Hand Soap, 128 oz - Orange
Average customer rating
4.2
(412 Reviews)
Rating breakdown 412 reviews
5 Stars
289
4 Stars
47
3 Stars
11
2 Stars
7
1 Star
58
60%of customers recommend this product.
(
81 out of
136)
Customer Reviews for Henkel - Dial Gold Liquid Hand Soap, 128 oz - Orange
Customer Rating
1
Junk
on September 22, 2026
Posted by: Ej2
I've been using Dial soap for years. No more! The hand soap is now drastically watered down. I can get water out of my faucet.
No, I would not recommend this to a friend.
Response from dialsoap.comBy Donna, Henkel Adviser, October 14, 2026
Thank you for taking the time to share your feedback. We are sorry to hear that our Dial soap did not meet your expectations. We understand how important a rich lather and pleasant fragrance are to the overall experience, and we're disappointed to learn that you were not satisfied with the product's performance or scent. Consumer feedback is very important to us, and we will share your comments with the appropriate teams for review. We would also like the opportunity to learn more about your experience and assist you further. If you have any questions or concerns, please feel free to contact us through our website at https://www.henkel.com/contact-us. Our team will be happy to assist you. Thank you for trying our product and for providing your honest feedback.
Written by a customer while visiting dialsoap.com
Customer Rating
1
Soap is fine bottle and pump not working.
on September 18, 2026
Posted by: Bad pumps
from Texas
Bought 3 bottles today but not one of them worked. The pump on all 3 is nonfunctional. Same issue on all 3 bottles. Pump will not come up and out.
No, I would not recommend this to a friend.
Response from dialsoap.comBy Donna, Henkel Adviser, October 14, 2026
We are sorry to learn about your experience with our Dial product. This is not the experience we want our consumers to have, as the pump is designed to function properly under normal use. We appreciate you bringing this matter to our attention, as feedback like yours helps us monitor product performance and identify any potential issues. We would like to gather more information about your experience so we can better understand and address the concern. Please feel free to contact us through our website at https://www.henkel.com/contact-us. Our team of experts will be glad to assist you and work toward a resolution. Thank you for your feedback, and we hope you have a great day!
Written by a customer while visiting dialsoap.com
Customer Rating
5
Dial wipes?
on September 18, 2026
Posted by: Margie
from Plainview Texas
I am 67 years old and have been dial soap for a long time. Its was great during the pandemic but I was was wondering why you don't make antibacterial dial wipes? I bet you would make a bundle.. anyway thank you for your wonderful product.
I would recommend this to a friend!
Written by a customer while visiting dialsoap.com
Customer Rating
4
on August 26, 2026
Posted by: Cyclones#1
from Iowa
I purchased this product . After a very agrivating effort get the to work I was unable to get it to work properly. This is a third time this has happened. Please help. Good soap but poor design for the pump. Just my opinion. Thank you for taking time to read this .
Written by a customer while visiting dialsoap.com
Customer Rating
5
Undeniable.
on August 12, 2026
Posted by: Anonymous
from Rochester New York, by way of Memphis Tennessee.
Best ever. Excellent. Outstanding. Never forget, Perfect.
I would recommend this to a friend!
Written by a customer while visiting dialsoap.com
Customer Rating
1
Piece of crap
on July 6, 2026
Posted by: Marski
I bought a bottle 3 or 4 months ago and couldn't get the pump to work. I thought is was one bottle defective. Now I bought another. Same problem.
Response from dialsoap.comBy Lyka, Team Clean Adviser, July 30, 2026
Hi, thank you for bringing this to our attention. We understand how frustrating it is when the pump does not work as expected, especially after experiencing the same issue with more than one bottle. Your feedback is important to us, and we'd like to learn more about your experience with this Dial product.
Kindly reach out to us through our website www.henkel-northamerica.com/contact-us. Our advisers will be able to assist you further. Thank you and have a great day! 💙
Kindly reach out to us through our website www.henkel-northamerica.com/contact-us. Our advisers will be able to assist you further. Thank you and have a great day! 💙
Written by a customer while visiting dialsoap.com
Customer Rating
1
Non Working Pump !
on May 21, 2026
Posted by: KRHI
from Tomball, TX
I Agree With Everyone Else. The Pump Doesn't Work, & No Direction On How To Engage It ! I Will Not Be Buying Dial Hand Soap AGAIN ! I’ll Buy Method For Me, And Soft Soap For My Husband. I Guess I Will Be Pouring This Into The Empty Soft Soap Dispenser, So We Can Use It. Very Disappointed In Dial. I Thought Ya’ll Were Better Than This.
No, I would not recommend this to a friend.
Response from dialsoap.comBy Kurt - Team Clean Adviser, July 14, 2026
Thank you for sharing your experience with the Dial product. We're sorry to hear about your experience. We understand how frustrating it is when a product doesn't work as expected, especially something as basic as the pump dispenser. The new pumps that we have are supposed to be an easy twist activation.
We'd love to know more about your experience to help you properly. Please feel free to contact us through this website https://www.henkel.com/contact-us or call us at (800) 258-3425 M-F 9am to 6pm ET. Have a great day!
We'd love to know more about your experience to help you properly. Please feel free to contact us through this website https://www.henkel.com/contact-us or call us at (800) 258-3425 M-F 9am to 6pm ET. Have a great day!
Written by a customer while visiting dialsoap.com
Customer Rating
1
Dispenser does not functiion.
on May 6, 2026
Posted by: D
Dispenser will not function. No instructions. No indication of how to engage
Response from dialsoap.comBy Lyka, Team Clean Adviser, July 30, 2026
Hi, thank you for bringing this to our attention. We understand how frustrating it can be when a dispenser does not function as expected, especially when there are no clear instructions on how to engage it. Your feedback regarding the dispenser design and usability is important to us, and we'd like to learn more about your experience. 💙
Kindly reach out to us through our website www.henkel-northamerica.com/contact-us. Our advisers will be able to assist you further. Thank you and have a great day!
Kindly reach out to us through our website www.henkel-northamerica.com/contact-us. Our advisers will be able to assist you further. Thank you and have a great day!
Written by a customer while visiting dialsoap.com