Customer reviews from dialsoap.com
Henkel - Dial Gold Liquid Hand Soap, 128 oz - Orange
Average customer rating
4.2
(412 Reviews)
Rating breakdown 412 reviews
5 Stars
289
4 Stars
47
3 Stars
11
2 Stars
7
1 Star
58
60%of customers recommend this product.
(
81 out of
136)
Customer Reviews for Henkel - Dial Gold Liquid Hand Soap, 128 oz - Orange
Customer Rating
1
Liquid Hand Soap Feels Like Water
on May 2, 2026
Posted by: Hutch
You’re trying to pull a fast one on us by diluting the liquid hand soap. It’s practically useless. I won’t be buying it again. It’s a shame. You used to be the leader in soap. Now your product is like colored water.
Response from dialsoap.comBy JB, Team Clean Adviser, July 31, 2026
Thank you for taking the time to share your feedback about Dial® Antibacterial Liquid Hand Soap, Gold. We regret that the product did not meet your expectations regarding consistency and performance. We'd appreciate the opportunity to learn more about your experience. Please contact us at www.henkel-northamerica.com/contact-us. 🫧
Written by a customer while visiting dialsoap.com
Customer Rating
1
on April 18, 2026
Posted by: bob 1,000,000
from Georgetown, Ky
Can't get the pump to work. I have used pump dispensers most of my life. Turn to the left, pops up, starts pumping. Not this one. Ugh.
Response from dialsoap.comBy Lyka, Team Clean Adviser, July 30, 2026
Hi, thank you for bringing this to our attention. We understand how frustrating it can be when a pump dispenser does not work as expected, especially when you're familiar with how similar dispensers typically operate. Your feedback regarding the pump functionality is important to us, and we'd like to learn more about your experience. 💙
Kindly reach out to us through our website www.henkel-northamerica.com/contact-us. Our advisers will be able to assist you further. Thank you and have a great day!
Kindly reach out to us through our website www.henkel-northamerica.com/contact-us. Our advisers will be able to assist you further. Thank you and have a great day!
Written by a customer while visiting dialsoap.com
Customer Rating
1
Complaint
on April 18, 2026
Posted by: Grany54
from Florida
I bought this soap a few days ago.
Huge disappointment, not expected from a Dial product.The soap is so diluted, is like washing your hands with colored water, no suds, just watery golden liquid.
Shame,shame shame !!!!!
I shall tell everybody about this insulting experience.
Huge disappointment, not expected from a Dial product.The soap is so diluted, is like washing your hands with colored water, no suds, just watery golden liquid.
Shame,shame shame !!!!!
I shall tell everybody about this insulting experience.
No, I would not recommend this to a friend.
Response from dialsoap.comBy Lyka, Team Clean Adviser, July 30, 2026
Hi, thank you for sharing your feedback. We understand how disappointing it can be when a product you've trusted does not perform as expected. Your comments regarding the watery consistency, lack of suds, and overall performance of the Dial soap are important to us, and we'll be sure to share them with our team. 💙
Kindly reach out to us through our website www.henkel-northamerica.com/contact-us. Our advisers will be able to assist you further. Thank you and have a great day!
Kindly reach out to us through our website www.henkel-northamerica.com/contact-us. Our advisers will be able to assist you further. Thank you and have a great day!
Written by a customer while visiting dialsoap.com
Customer Rating
2
No pump no soap
on February 17, 2026
Posted by: No pump
from Seattle WA
Pump doesn’t work. Pushed pulled twisted no go on getting soap to come out of pump. Dial, you should go svrecsll on those non functional pump bottles. Where is your quality control on the manufacturing line?No pump no dos
No, I would not recommend this to a friend.
Response from dialsoap.comBy JB, Team Clean Adviser, July 31, 2026
Thank you for bringing this issue to our attention regarding Dial® Antibacterial Liquid Hand Soap, Gold. We understand how frustrating it can be when the pump does not function properly. We'd like to learn more and assist you further. Please contact us at www.henkel-northamerica.com/contact-us. 🫧
Written by a customer while visiting dialsoap.com
Customer Rating
1
on February 13, 2026
Posted by: Lorraine
I usually buy your hand soap. However, lately the pump to dispense it does not work right. I can't get it to dispense at all. Now I'm ready to switch to Softsoap brand. It's comparable in price for the 7.5 oz product. I'll be buying the other product from now on. Not gonna fool with Dial anymore. I wouldn't recommend it to anyone else.
Response from dialsoap.comBy JB, Team Clean Adviser, July 31, 2026
Thank you for being a regular user of Dial® Antibacterial Liquid Hand Soap, Gold. We understand your frustration with the recurring pump issues and appreciate you taking the time to share your experience. We'd like the opportunity to address your concerns. Please contact us at www.henkel-northamerica.com/contact-us. 🫧
Written by a customer while visiting dialsoap.com
Customer Rating
1
Will not open or pump?
on January 28, 2026
Posted by: K.
from Portland, Oregon 97205
I can’t get this to work/pump out?? Extremely frustrating!! No directions either!! I bought a pack of 4 for this??!! I’ve used it before this and never had a problem. What’s wrong with this??
No, I would not recommend this to a friend.
Response from dialsoap.comBy JB, Team Clean Adviser, July 31, 2026
Thank you for bringing this concern to our attention. We regret to learn about the difficulties you experienced with the pump on Dial® Antibacterial Liquid Hand Soap, Gold, especially since you've had positive experiences with the product in the past. Please contact us at www.henkel-northamerica.com/contact-us so we can assist further. 🫧
Written by a customer while visiting dialsoap.com
Customer Rating
1
Stupid pump.
on January 16, 2026
Posted by: Joe
I can't get the stupid pump to work. This is crap. No instructions on bottle.
Response from dialsoap.comBy JB, Team Clean Adviser, July 31, 2026
We appreciate you bringing this issue to our attention regarding Dial® Antibacterial Liquid Hand Soap, Gold. We understand your frustration with the pump and would like the opportunity to learn more about your experience. Please contact us at www.henkel-northamerica.com/contact-us. 🫧
Written by a customer while visiting dialsoap.com
Customer Rating
5
Gentle cleansing
on July 5, 2025
Posted by: Jmu U_dtRq
[This review was collected as part of a promotion.] I received a free sample in exchange for an honest review. I would recommend Dial Gold Liquid Hand Soap to anyone. It was a gentle, yet fresh experience. Lightly scented, leaving my hands soft & clean.
Written by a customer while visiting PINCHme.com
