Customer Reviews for Dyson - Airwrap Origin Interchangeable Barrel Styling Iron | Color: Copper
Customer Rating
5
Love it
on September 5, 2023
Posted by: colliemom
Gender:Female
[This review was collected as part of a promotion.] Worth every penny. I really like it, now there is some getting used too. Learning curve but once you get the hang of it.
I have small hands, and most hand tools are hard to hold. The styler is easy to grasp and manipulate. The accessories work very well. First time using the curler barrels I ended up with Nellie Olsen style sausage curls- before breaking them up into gorgeous disorganized curls. Where was this tool when I was a teen?!? I am glad I bought it, but it is so expensive it us not an impulse buy item.
I am extremely let down by this product as it fails to maintain the curl for even 15 minutes. My anticipation for this product was high, but the outcome was truly disheartening. It's not just the curls; other tools also perform poorly, with results lasting only 5 to 10 minutes.
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Dyson Expert, August 27, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. I'm very sorry to hear that your experience hasn't been up to our normal high standard. We do our best to provide a first class service to all our customers, I'm concerned to see that we've disappointed you on this occasion.
My hair is a total mess from medication and I felt like I couldn't go out in public with it but Dyson's Complete Styled has helped me be able to calm this mess down and I can't say enough good about.
Like many, my Airwrap just completely stopped working (wouldn’t power on) - it’s clean, not a breaker issue…and it’s my SECOND one. I assumed the first time it happened, I had done something. Even worse, you can’t just buy a new base unit if you’re out of warranty (which I was, by ~8 months when it happened, making my product about 2 years old). I don’t need more attachments, even as I question my sanity for considering another one (probably because I have ALL the extras at this point).
Giving this two stars to average it out from my “it’s awesome” and “it’s dead” experiences.
Response from DysonBy Teanna Cannon, Dyson Expert, August 16, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. I'm very sorry to hear that your experience hasn't been up to our normal high standard. We do our best to provide a first class service to all our customers, I'm concerned to see that we've disappointed you on this occasion.
I have been a Dyson hair dryer forever but decided to step up my game and get the airwrap! It has literally freed up so much time because now I don’t have to dry it then curl it. It is so simple to use and doesn’t make my naturally very curly hair frizzy. It gives me very beautiful big curls.
I've owned it only for 1 1/2 months. I've tried it often, following Dyson and Utube videos and I'm not getting great results as other reviews mentioned. Or doesn't last, even applying hair products, on my fine medium length hair. I own the dysn dryer and I get way better results with it. I got lured by the 20% off sale, but it was still a lot of money for something that's very difficult to use and learn. I got an email offering a video consultation with a Dyson stylist and the link took me to schedule an appointment in person at a store, not virtual, and I live very far away from any of the stores. What a joke.
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Dyson Expert, July 27, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.