Customer reviews from Dyson
Dyson - Airwrap Origin Interchangeable Barrel Styling Iron | Color: Copper
Average customer rating
4
(850 Reviews)
Rating breakdown 850 reviews
5 Stars
531
4 Stars
71
3 Stars
78
2 Stars
62
1 Star
108
74%of customers recommend this product.
(
468 out of
629)
Customer Reviews for Dyson - Airwrap Origin Interchangeable Barrel Styling Iron | Color: Copper
Posted by: Nwilliams
Gender:Female
Verified Purchase:Yes
I was given this for a Christmas gift, used it once and haven’t been able to since. As soon as I turn it on it turns right off and blinks. Filter can’t be any more clean since I can’t use it. Sent it to Dyson and now I have to wait for them to get another one to me.
No, I would not recommend this to a friend.
Response from DysonBy Teanna, Voice of the Customer, January 15, 2024
Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience customer service experience . We would value the opportunity to ensure that this is resolved for you.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Liz S
Gender:Female
Verified Purchase:Yes
My husband surprised with this for Christmas and it has seriously changed my life! I have very straight, long hair and have always struggled with styling it professionally for work. It is a game changer and I cannot believe how easy it is to use, and how quickly it dries my hair! Plus, my hair never holds curl, but it does with the airwrap! I actually had a coworker joke that she could hardly take me seriously because my hair looked so good! Ha Ha. Best gift ever!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Rob hair
Gender:Female
Verified Purchase:Yes
It should come with a plain blow dry attachment for that price. Too many pieces you really don’t use much. Think hard. It’s a big investment to curl your hair. That piece is great ! Especially for those with thin hair.
Response from DysonBy Teanna, Voice of the Customer, January 17, 2024
Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star customer service experience . We would value the opportunity to ensure that this is resolved for you.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Tms24
Verified Purchase:Yes
I received this as a gift, and I love it. It has cut my drying and styling time down to about 5 or 6 minutes. It used to be 20-30 minutes. My hair looks great with no damage.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Self Care
Gender:Female
Verified Purchase:Yes
I absolutely love it. It does take time to get used to it to, but it's all worth it.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Meep
Gender:Female
Verified Purchase:Yes
I am disappointed and not sure if I can return it. It is a great quality item very sturdy and well put together but that is not why I got it. It dries my hair nice but the curls do not last and i don’t think it is helping my overall hair health. Definitely not worth the price. Like others mentioned I wish I rather got the blowdryer. I wanted to give this product a fair chance and now it is probably too late to return.
No, I would not recommend this to a friend.
Response from DysonBy Amandeep S, Dyson Customer Support, September 18, 2024
Hello Meep, we appreciate the time and effort you've taken to share your review with us. Your feedback is invaluable as we continuously strive to improve our products and services. We're genuinely sorry to hear about your experience with Dyson Airwrap, as it falls short of the exceptional service standards we aim to provide our customers. Our commitment to delivering the best possible experience for Dyson owners remains unwavering. Please accept our sincere apologies for any inconvenience you've encountered. We value your input and would like to gather more information to help us identify ways to enhance our future services. To ensure prompt attention to your concerns, we kindly request that you send an email to askdysonUS@dyson.com. In the subject line, please include "Dyson Review" so we can address your response with utmost priority. Thank you for giving us the opportunity to assist you. We look forward to learning more about your experience and working towards improving our offerings for all Dyson owners.
Written by a customer while visiting Dyson
Posted by: Jules
Gender:Female
Verified Purchase:Yes
This is the most incredible styling tool. My hair looks healthy after styling, is fuller and stays styled all day. I’ve received compliments every time it’s been used on how great my hair looks. Worth every penny.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
3
Not good for my hair
on December 12, 2023
Posted by: mairafio
Gender:Female
Dyson Airwrap was a gift from my husband, I wanted it for a long time. Unfortunately, I didn't test it before in stores. A piece of advice: if you have a chance to get your hair styled with Dyson Airwrap in a hair salon, please do so before buying.
The Coanda attachment is okay, although it doesn't help with my flyaways. The brush attachments are fine, I use them when I want straight hair. However, after using any brush attachments, my hair seems to be electrified. The attachments for curls are a complete disaster, they fall apart after a few minutes unless I use a gallon of hair spray to fixate them. The round attachment is okay-ish, I use it for blowouts, like this 90s-style blowout but I have never achieved this look. Maybe my styling skills are to blame.
I tried different styling products, cheap ones, and more expensive ones but my hair doesn't hold the desired shape at all.
I also hoped that Dyson Airwrap would help me save time on my hairstyle, I have chest-length hair and it takes me about 1h 20min to go from wet to dry. I don't want to spend this much time. To be fair, when I do straight hair, it takes me around 30 minutes, which is great.
I'm moving to the US soon and I will have to sell my Dyson Airwrap because the voltage in the US is different. Also, there's another drawback with my version of Dyson. It was purchased in Israel and I can't use it anywhere except for Israel because of the plug. I don't know if I want to buy it again. On one hand, I got used to it and I can style my hair with only one tool. On the other hand, it seems unfair that such an expensive tool requires so much effort to get mediocre/good results.
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson