Hello, thank you for sharing your feedback. We’re sorry to hear that you’re experiencing issues with the curls not holding as long as you’d like. We understand how important it is for your styling tools to meet your expectations. To help improve your experience, we recommend trying the following tips: Ensure your hair is completely dry before using the Airwrap. Use a heat protectant spray that also has holding properties. Section your hair into smaller parts for more defined curls. Allow the curls to cool completely before touching or styling them further. If you’ve tried these steps and are still having trouble, please feel free to reach out to our customer support team via askdysonUS@dyson.com. We’re here to help and want to ensure you have the best possible experience with our product.

Hello, we are sorry to see from your review that you have received an incompatible brush. We understand that encountering problems can be frustrating, especially when you’ve invested in what you believed would be a high-quality product. Our team is here to help resolve any issues you’re facing and ensure that your experience with our product improves. Rest assured, we are committed to assisting you. We would like to look further into this for you. For detailed information, please email us at askdysonUS@dyson.com include ‘Dyson Review’ in the subject line for prompt attention to this matter.