I am pleased with how easy the unit is to use. It’s very gentle on my hair and this is what I was hoping for. I am still learning how to use each of the attachments and now look forward to styling my hair.
love the product, but stopped working in a month. i had to return and am waiting on the exchange. that means i have to live without airwrap during the exchange period which can be upto a month. i had to get a new one in the mean time. i wish the motor was more reliable.
I would recommend this to a friend!
Response from DysonBy Priya, Customer Service, September 3, 2024
Hello, thank you for providing a review. We apologize for the inconvenience that you have faced with your machine. We absolutely understand your discontentment. This is not the experience Dyson strives to provide for its customers. However, we strive to provide the best experience for our customers. Rest assured; we will do our best to resolve your issues. We would value the opportunity to assist you, and we would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
I bought recently purchased the air wrap and absolutely love this. It's a game changer for my appearance as I have struggled with my fine hair in the past, but not now. I actually look forward to styling my hair- amazing!
I’ve only used this once so my review is based on limited experience but, it worked beautifully. Hair soft, shiny & easy to dry with perfect waves. I was barely trying. I just wanted a sense of how it would work. Much better than my previous blow dryer with a barrel brush at the end.
The machine keeps shutting off every 4-5 seconds...even if it is new
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, September 3, 2024
Hello, thank you for providing a review. We apologize for the inconvenience caused as you are facing an intermittent issue with the machine. We understand that encountering problems can be frustrating, especially when you’ve invested in what you believed would be a high-quality product. However, we strive to provide the best experience for our customers. Rest assured, we are committed to assisting you and we will resolve your issue as quickly as possible. We would also like to look further into this for you. For detailed information, please feel free to email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Honestly the Dyson Airwrap has exceeded my expectations by far. I have thick curly frizzy Hispanic hair and I didn’t think this would work on my hair type as great as others but it definitely worked! It had cut my hair drying time by 30 minutes. I’m literally able to have work office ready hair in just thirty minutes which no styling product has been able to do before. I love my Dyson Airwrap.