Customer reviews from Dyson
Dyson - Airwrap Origin Interchangeable Barrel Styling Iron | Color: Copper
Average customer rating
4
(850 Reviews)
Rating breakdown 850 reviews
5 Stars
531
4 Stars
71
3 Stars
78
2 Stars
62
1 Star
108
74%of customers recommend this product.
(
468 out of
629)
Customer Reviews for Dyson - Airwrap Origin Interchangeable Barrel Styling Iron | Color: Copper
Posted by: Obmaima
Gender:Female
Verified Purchase:Yes
Very much easy to use, however, just was not for my curly hair type. Felt like it constantly left me a frizzy mess 5 minutes after I was done using it.
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, November 25, 2024
Hello, thank you for your feedback. We're glad to hear that you found our product easy to use. However, we regret that it did not meet your expectations for your curly hair type and left you with frizz. We understand how important it is for our products to work well for all hair types. We would like to look further into this for you. For detailed information, please feel free to email us again at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter. We appreciate your patience and hope to resolve this matter to your satisfaction.
Written by a customer while visiting Dyson
Posted by: Julia6391
Gender:Female
Verified Purchase:Yes
Sadly, this wasn’t for me. I have 3a curly hair, and I diffuse and blowout it out fairly often with inexpensive tools, and my hair looks good. I wanted to try this because it offers a lower heat option. Unfortunately, I found it made my hair super frizzy. I tried each tool and followed their videos, and it looked pretty bad. I also felt that the heat was still pretty high. I couldn’t hold the tool to my head for very long while curling or diffusing it because it burned. For the price, I needed this to be a miracle tool. I’m returning it (which by the way, they don’t make any easy process - something to keep in mind).
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, December 15, 2024
Hello,
We are sorry to hear about your experience. We understand how important hair care is and apologize for any inconvenience caused. Your feedback about the heat settings and return process is invaluable to us.
Please contact our customer care team directly at askdysonUS@dyson.com so we can address your concerns more effectively. We appreciate your understanding and patience.
Best regards,
Dyson Customer Care Team
We are sorry to hear about your experience. We understand how important hair care is and apologize for any inconvenience caused. Your feedback about the heat settings and return process is invaluable to us.
Please contact our customer care team directly at askdysonUS@dyson.com so we can address your concerns more effectively. We appreciate your understanding and patience.
Best regards,
Dyson Customer Care Team
Written by a customer while visiting Dyson
Posted by: Nana
Gender:Female
Verified Purchase:Yes
So far so good, the first time was a disaster but as I watched videos it got much easier. My hair definitely loves it
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Shannon
Verified Purchase:Yes
Bought it a month ago, wasn't as easy to use as I thought.
Had to return it
Had to return it
Response from DysonBy Ridhu Sharma, Customer Service, December 15, 2024
Hello,
Thank you for sharing your feedback. We're sorry to hear that the product didn't meet your expectations and that you found it difficult to use. We appreciate your understanding and your decision to return it.
If you have any further questions or need assistance, please don't hesitate to contact our customer care team at askdysonUS@dyson.com.
Best regards,
Dyson Customer Care Team
Thank you for sharing your feedback. We're sorry to hear that the product didn't meet your expectations and that you found it difficult to use. We appreciate your understanding and your decision to return it.
If you have any further questions or need assistance, please don't hesitate to contact our customer care team at askdysonUS@dyson.com.
Best regards,
Dyson Customer Care Team
Written by a customer while visiting Dyson
Posted by: becca15
Gender:Female
Verified Purchase:Yes
FINALLY took the plunge, after much review reading and hesitation! I borrowed my neighbors and instantly knew I had to buy my own. I've had it just about a month now and it most certainly has been amazing for me and my hair!!! Just a few pros: the ease of having one tool for multiple uses, the shininess of my hair post use, the health difference shown in just a short time, and the fun it brings to the "getting ready" routine. If you are on the fence, buy it!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Amazing
Verified Purchase:Yes
It’s the best invention for curty hair. I can’t live without it
Written by a customer while visiting Dyson
Posted by: Krhea
Gender:Female
Verified Purchase:Yes
Best beauty investment ever! Officially throwing out my straightener, curling iron, and hair dryer. It’s true you get what you pay for!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Disappointed
Verified Purchase:Yes
I do not like the Dyson 5 on 1 hair tool. I have a very hard time curling my hair and it will doesn't last.
Response from DysonBy Manpreet K, Customer Service, November 11, 2024
Hi, we are sorry to hear that the Dyson Airwrap 5 in 1 hair tool hasn't been meeting your expectations when it comes to curling your hair. We understand that it can be frustrating when a styling tool doesn't deliver the results you are looking for. Curling hair can be challenging, especially if your hair is resistant to holding a curl. If you continue to have difficulty with the Dyson hair tool, you may want to consider trying a different styling tool that is better suited to your hair type and needs. Our customer service team would be happy to provide recommendations based on your preferences.
We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Warm Wishes,
Manpreet K
We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Warm Wishes,
Manpreet K
Written by a customer while visiting Dyson