Customer reviews from Dyson
Dyson - Airwrap Origin Interchangeable Barrel Styling Iron | Color: Copper
Average customer rating
4
(850 Reviews)
Rating breakdown 850 reviews
5 Stars
531
4 Stars
71
3 Stars
78
2 Stars
62
1 Star
108
74%of customers recommend this product.
(
468 out of
629)
Customer Reviews for Dyson - Airwrap Origin Interchangeable Barrel Styling Iron | Color: Copper
Posted by: Rem2117
Gender:Female
Verified Purchase:Yes
I was so excited to finally get my airwrap, but after using it for just a couple of weeks I realized my hair was breaking off, thinning, and became very dried out. I thought this tool was supposed to be safer for your hair? Prior to the Dyson, I was blow-drying my hair and using a traditional curling iron daily without any damage. I’m disappointed the Dyson damaged my hair…expensive mistake.
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, March 7, 2025
Hello, thank you for sharing your experience with the Dyson Airwrap multi-styler and dryer Straight+Wavy. We sincerely apologize for the distress and disappointment you've experienced with our product. It's concerning to hear that your hair has been damaged, especially when the Airwrap is designed to be a safer alternative for hair styling. We understand how important it is to maintain healthy hair, and we regret that this has not been your experience. Your feedback is invaluable, and we will certainly pass this along to our product development team for further review. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Cori
Gender:Female
Verified Purchase:Yes
Still learning how to use it to its full potential.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Marie
Verified Purchase:Yes
I have for about 2 months. Love the curl only my hair doesn't hold the curl for very long even with the cold blast. The thing I hate the most is cleaning it, it wouldn't be so bad if it was only once a month but I find that if you do not clean it just about every other day it doesn't work so well. You know it has to be cleaned or it doesn't suck the hair well so that is a pain. I use very little product in my hair cant imagine how often you would have to clean if you are a product person. Also I find that my hair is not as shiny compared to when I I use a regular hair dryer. I like for special occasions but it is expensive to use for just special occasions, I would like to be able to use everyday but I don't necessarily have all this free time to be cleaning every day plus it tens to be a waste of time for my hair because it doesn't hold the curl and it doesn't straighten like regular cheap blow dryers.
Response from DysonBy Customer Service, Rubaid K, May 5, 2025
Hello, thank you for sharing your feedback, we are truly sorry to hear about the frustrating experience you have had with your styling tool. We are truly sorry to hear about the frustrating experience you’ve had with your styling tool. It’s great to hear that you love the curl it creates. However, we understand how disappointing it must be when the curl doesn’t hold for very long, even with the cold blast. Additionally, frequent cleaning can be a hassle, especially when it impacts performance if not done regularly. Your satisfaction is important to us, and we want to help resolve these concerns as soon as possible. Please feel free to email us at askdysonUS@dyson.com with the subject line "Dyson Review" for prompt attention to this matter. We will do our best to assist you in getting the issue resolved.
Written by a customer while visiting Dyson
Posted by: Judy
Verified Purchase:Yes
Difficult to know how to use each part.
No clear explanation.
No good site to learn how to use it.
I wish I could get clear instructions.
No clear explanation.
No good site to learn how to use it.
I wish I could get clear instructions.
Response from DysonBy Priya, Customer Service, May 5, 2025
Hello, thank you for sharing your feedback. We’re sorry to hear that the instructions and available resources haven’t been clear enough to help you understand how to use each part of the product.
Your experience is important to us, and we’d love to assist you in finding the right information. Please feel free to email us at askdysonUS@dyson.com, and in the subject line, kindly include "Dyson Review" for prompt attention to your concern.
We appreciate your time and will ensure your feedback is shared with our team. Let us know how we can assist further!
Your experience is important to us, and we’d love to assist you in finding the right information. Please feel free to email us at askdysonUS@dyson.com, and in the subject line, kindly include "Dyson Review" for prompt attention to your concern.
We appreciate your time and will ensure your feedback is shared with our team. Let us know how we can assist further!
Written by a customer while visiting Dyson
Customer Rating
5
great i use all the features
on September 20, 2023
Posted by: olivia dowdy
Gender:Female
love this product it doesnt everything i need it do to.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
Overrated Overpriced
on May 1, 2023
Posted by: HoenstReview
Gender:Female
Very bulky and heavy despite what it appears. It is not powerful or effective and takes a long time to style the hair although my hair is not a lot. I have tried it with wet, dry and even damp hair and it doesnt work well on any. I would not recommend purchasing this item.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, May 2, 2023
Hi there, this is Kelly with Dyson. We're sorry to hear from your review here that you've found your Airwrap to be heavy, and cumbersome to use. The Airwrap styler does have a learning curve, in getting used to the Coanda airflow, and all the different attachments. We do have hair styling videos available on our website, and official YouTube channel. Further, we also offer a 30-day return period if you're truly unhappy with your Airwrap, when it's purchased from us directly. If you still have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Nwilliams
Gender:Female
Verified Purchase:Yes
I was given this for a Christmas gift, used it once and haven’t been able to since. As soon as I turn it on it turns right off and blinks. Filter can’t be any more clean since I can’t use it. Sent it to Dyson and now I have to wait for them to get another one to me.
No, I would not recommend this to a friend.
Response from DysonBy Teanna, Voice of the Customer, January 15, 2024
Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience customer service experience . We would value the opportunity to ensure that this is resolved for you.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Cox22
Gender:Female
Verified Purchase:Yes
I spent Christmas travelling in the UK visiting friends family. Everyone I visited had a Dyson airwrap (or older model) that I was able to use. The minute I got back to the US I ordered one for myself. Absolutely love it. Not just for creating the initial style from wet hair, but also while dry as a quick freshen up next day.
I would recommend this to a friend!
Written by a customer while visiting Dyson