Hello, thank you for sharing your feedback. We’re sorry to hear that you’re experiencing issues with the curls not holding as long as you’d like. We understand how important it is for your styling tools to meet your expectations. To help improve your experience, we recommend trying the following tips: Ensure your hair is completely dry before using the Airwrap. Use a heat protectant spray that also has holding properties. Section your hair into smaller parts for more defined curls. Allow the curls to cool completely before touching or styling them further. If you’ve tried these steps and are still having trouble, please feel free to reach out to our customer support team via askdysonUS@dyson.com. We’re here to help and want to ensure you have the best possible experience with our product.

Hello, thank you for providing a review. We apologize for the inconvenience caused as our Dyson technology did not meet your expectations. We absolutely understand your discontentment. This is not the experience Dyson strives to provide for its customers. We value your feedback, which is essential for our engineers to enhance our products. Rest assured, we are dedicated to providing the best experience for our customers and are eager to resolve this issue. We would like to look further into this for you. For detailed information, please email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.