Customer reviews from Dyson
Dyson - Airwrap Origin Interchangeable Barrel Styling Iron | Color: Copper
Average customer rating
4
(850 Reviews)
Rating breakdown 850 reviews
5 Stars
531
4 Stars
71
3 Stars
78
2 Stars
62
1 Star
108
74%of customers recommend this product.
(
468 out of
629)
Customer Reviews for Dyson - Airwrap Origin Interchangeable Barrel Styling Iron | Color: Copper
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
I bought this a year ago when I had 22 inch hair extensions. I bought it to use with the hair extensions and it broke shortly after. I sent it back to Dyson for replacement or repair and they did nothing for close to a year even though I contacted them several times. I obviously removed my extensions prior to them replacing the airwrap and Dyson refused to refund my money, and did not replace the broken air until last week. I would NOT recommend. Waste of money.
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, September 4, 2024
Hello, thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced with your Dyson Airwrap. We understand how disappointing it must have been to encounter these issues, especially after investing in a product you expected to perform well. We regret that our service did not meet your expectations, and that the resolution took longer than anticipated. Your feedback is invaluable to us, and we are committed to improving our processes to ensure better service in the future. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: LA RT
Gender:Female
Verified Purchase:Yes
Had wanted this product for 3 years. Finally saw it on sale and bought it. It had many features was in a nice box so you could store all the parts easily. It was big and heavy. After trying it, I found it very complicated. Hold this, press this, then press that…to much work. It would take me an hour to do what normal takes me 20 minutes. Also, I had all the same tools Of course, they weren’t in one handheld product. I sent it back. The return process was very easy and pain free.
Response from DysonBy Priya, Customer Service, September 9, 2024
Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review.
Best Wishes,
Dyson Customer Support
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Lexi
Gender:Female
Verified Purchase:Yes
I recently bought this for myself with the intention of doing my hair more often, as I’ve been contemplating buying an airwrap for months. My hair is long and such a pain to maintain (but no one can convince me to cut it short lol), and I’ve never found joy in actually styling my hair. I’ve used the airwrap practically every single day since buying it. What used to take me 45 min-1 hr to dry and style my hair takes maybe 20-30 min tops. And when it’s already dry: 15 min. I love this thing. It’s made me excited to do my hair and I love how voluminous and beautiful my hair comes out. Really really glad I finally took the plunge and bought this.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: becca15
Gender:Female
Verified Purchase:Yes
FINALLY took the plunge, after much review reading and hesitation! I borrowed my neighbors and instantly knew I had to buy my own. I've had it just about a month now and it most certainly has been amazing for me and my hair!!! Just a few pros: the ease of having one tool for multiple uses, the shininess of my hair post use, the health difference shown in just a short time, and the fun it brings to the "getting ready" routine. If you are on the fence, buy it!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: elle18
Gender:Female
Verified Purchase:Yes
I am loving this styler! It takes a little practice at first, but the results are better curls and more volume—even with fine hair. Very happy with this purchase.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Amy!
Gender:Female
Verified Purchase:Yes
I have been using this for a month. It is quick and easy! It is gentle on my hair. I do wish the it came with a 1.0 inch wand for curls, so they held all day long!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: did80
Gender:Female
Verified Purchase:Yes
It doesn’t work and makes my hair super freezy. I watched the videos but it’s hard to see. I used the recommended setting my hair was worse than if I used regular blowdryer.
I will try it again and if it doesn’t do anything I am returning it.
I will try it again and if it doesn’t do anything I am returning it.
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, December 28, 2024
Hello,
Thank you for your feedback. We are sorry to hear about your experience. We recommend reaching out to our customer care team at askdysonUS@dyson.com for personalized advice and support. We are here to help you achieve the best results with your Dyson product. If the issue persists, we will assist you with the return process. Thank you for your patience and understanding.
Best Wishes,
Dyson Customer Support
Thank you for your feedback. We are sorry to hear about your experience. We recommend reaching out to our customer care team at askdysonUS@dyson.com for personalized advice and support. We are here to help you achieve the best results with your Dyson product. If the issue persists, we will assist you with the return process. Thank you for your patience and understanding.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Sadaboutit
Verified Purchase:Yes
I Have thin hair and this just doesn’t hold. I’ve tried different product. At this point to even try to make it hold I have to use such high heat it doesn’t make sense
Response from DysonBy Ridhu Sharma, Customer Service, December 28, 2024
Hello
Thank you for sharing your experience. We are sorry to hear that you are having trouble with your hair holding. We recommend reaching out to our customer care team at askdysonUS@dyson.com for personalized advice and support. We're here to help you get the best results!
Best Wishes,
Dyson Customer Support
Thank you for sharing your experience. We are sorry to hear that you are having trouble with your hair holding. We recommend reaching out to our customer care team at askdysonUS@dyson.com for personalized advice and support. We're here to help you get the best results!
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson