I am trying to figure it out. I like it , its different.
Response from DysonBy Priya, Customer Service, May 13, 2025
Hello, thank you for taking the time to share your thoughts. We're glad to hear that you appreciate the unique qualities of your Dyson product, and we completely understand that it can take some time to fully explore and get accustomed to all its features. We truly value your feedback as it helps us continue to innovate and improve. If you have any questions or need any advice as you figure things out, please don't hesitate to reach out to us at askdysonUS@dyson.com. We're here to ensure you have the best possible experience with your product. Thank you for being a valued member of the Dyson community.
Easy to use and my hair is healthier. I am actually losing less hair on a daily basis. It cuts down my getting ready time, as dry and style is in one step.
Difficult to know how to use each part. No clear explanation. No good site to learn how to use it. I wish I could get clear instructions.
Response from DysonBy Priya, Customer Service, May 5, 2025
Hello, thank you for sharing your feedback. We’re sorry to hear that the instructions and available resources haven’t been clear enough to help you understand how to use each part of the product. Your experience is important to us, and we’d love to assist you in finding the right information. Please feel free to email us at askdysonUS@dyson.com, and in the subject line, kindly include "Dyson Review" for prompt attention to your concern. We appreciate your time and will ensure your feedback is shared with our team. Let us know how we can assist further!
I have been using the Dyson Airwrap for about 5 years now, and it has been a hair-saver!!! I don't have the breakage or damage that I used to get with a curling iron (even the expensive ones!) It's easy to use and I can now style my hair in half the time using a blow dryer and curling used to take!
If you want the look you get from a salon then the AIRWRAP is the must have tool to achieve that same look! This is well worth the money spent so pamper yourself with a salon look every time you wash your hair.
I have for about 2 months. Love the curl only my hair doesn't hold the curl for very long even with the cold blast. The thing I hate the most is cleaning it, it wouldn't be so bad if it was only once a month but I find that if you do not clean it just about every other day it doesn't work so well. You know it has to be cleaned or it doesn't suck the hair well so that is a pain. I use very little product in my hair cant imagine how often you would have to clean if you are a product person. Also I find that my hair is not as shiny compared to when I I use a regular hair dryer. I like for special occasions but it is expensive to use for just special occasions, I would like to be able to use everyday but I don't necessarily have all this free time to be cleaning every day plus it tens to be a waste of time for my hair because it doesn't hold the curl and it doesn't straighten like regular cheap blow dryers.
Response from DysonBy Customer Service, Rubaid K, May 5, 2025
Hello, thank you for sharing your feedback, we are truly sorry to hear about the frustrating experience you have had with your styling tool. We are truly sorry to hear about the frustrating experience you’ve had with your styling tool. It’s great to hear that you love the curl it creates. However, we understand how disappointing it must be when the curl doesn’t hold for very long, even with the cold blast. Additionally, frequent cleaning can be a hassle, especially when it impacts performance if not done regularly. Your satisfaction is important to us, and we want to help resolve these concerns as soon as possible. Please feel free to email us at askdysonUS@dyson.com with the subject line "Dyson Review" for prompt attention to this matter. We will do our best to assist you in getting the issue resolved.