Customer reviews from Dyson
Dyson - Airwrap Origin Interchangeable Barrel Styling Iron | Color: Copper
Average customer rating
4
(850 Reviews)
Rating breakdown 850 reviews
5 Stars
531
4 Stars
71
3 Stars
78
2 Stars
62
1 Star
108
74%of customers recommend this product.
(
468 out of
629)
Customer Reviews for Dyson - Airwrap Origin Interchangeable Barrel Styling Iron | Color: Copper
Posted by: Maddy
Gender:Female
Verified Purchase:Yes
I loveee my Dyson! My bf got it for me for Christmas & I adore it. Makes my hair always look like I came from the salon! And no heat damage!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
3
Dead after 1 week, long lead time for replacement
on January 16, 2024
Posted by: punts_devoid0z
Gender:Female
Verified Purchase:Yes
My AirWrap worked great for a week and I was just starting to learn how to use it, then it stopped working. After sitting on hold for 45 min with Dyson support I was told to return it for a replacement. Something as simple as "flashing red light means it's dead" was too complicated for the support bot. Now they estimate 10 to 12 business days (meaning 2-3 weeks) to ship the replacement AFTER they received my return. So it worked for a week and it will take at least a month to get a replacement.
Response from DysonBy Voice of the Customer, Jenifer, January 16, 2024
Hi there, this is Jenifer with Dyson. We're sorry to learn that you're not having a 5-star experience. We would value the opportunity to ensure that your issue is resolved. You may reach out to us via email at askdysonUS@dyson.com. Please include "Dyson.com Review" in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: DLamson
Gender:Female
Verified Purchase:Yes
This was the gift I never knew I needed!!! My hubby shocked me with this purchase and I’m blown away at how well it works. My hair is healthier and bouncy. I’ve had tons of compliments. I’m so happy with the AirWrap!!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: KikiG
Gender:Female
Verified Purchase:Yes
Gave this styler multiple chances, but way too awkward and the style doesn’t last because the heat is too low. Great concept and design but poor delivery.
No, I would not recommend this to a friend.
Response from DysonBy Teanna, Voice of the Customer, January 21, 2024
Hello
Thank you for providing a review of a Dyson experience. I am sorry to hear you are having difficulty and I would value the opportunity to provide further assistance with the concerns detailed in your review.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Thank you for providing a review of a Dyson experience. I am sorry to hear you are having difficulty and I would value the opportunity to provide further assistance with the concerns detailed in your review.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Anie
Gender:Female
Verified Purchase:Yes
BEST PURCHASE EVER. I am so happy I got this hairtool.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Bonnie
Verified Purchase:Yes
This is a great product, however price is outrages.
Written by a customer while visiting Dyson
Posted by: Winda
Gender:Female
Verified Purchase:Yes
SUPER EXCITED TO TRY, AND IT’S KILLING ME🤩😄
I’m amazed how it works, everything looks great 👍🏻
LOVE IT! 😍 No other words to say, But DYSON, you’ve changed my life 🤩🤩🤩✨✨✨
I’m amazed how it works, everything looks great 👍🏻
LOVE IT! 😍 No other words to say, But DYSON, you’ve changed my life 🤩🤩🤩✨✨✨
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
I bought this a year ago when I had 22 inch hair extensions. I bought it to use with the hair extensions and it broke shortly after. I sent it back to Dyson for replacement or repair and they did nothing for close to a year even though I contacted them several times. I obviously removed my extensions prior to them replacing the airwrap and Dyson refused to refund my money, and did not replace the broken air until last week. I would NOT recommend. Waste of money.
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, September 4, 2024
Hello, thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced with your Dyson Airwrap. We understand how disappointing it must have been to encounter these issues, especially after investing in a product you expected to perform well. We regret that our service did not meet your expectations, and that the resolution took longer than anticipated. Your feedback is invaluable to us, and we are committed to improving our processes to ensure better service in the future. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson