Customer reviews from Dyson
Dyson - Airwrap Origin Interchangeable Barrel Styling Iron | Color: Copper
Average customer rating
4
(850 Reviews)
Rating breakdown 850 reviews
5 Stars
531
4 Stars
71
3 Stars
78
2 Stars
62
1 Star
108
74%of customers recommend this product.
(
468 out of
629)
Customer Reviews for Dyson - Airwrap Origin Interchangeable Barrel Styling Iron | Color: Copper
Customer Rating
4
New storage box is awful
on June 25, 2022
Posted by: Boscoe
Gender:Female
I had an original Dyson airwrap. It stopped working, but I loved it so much I purchased a new one. The new airwrap styler is fantastic. More styling options, same great drying capabilities.
The new storage case is a definite downgrade over the prior model. I ordered a Copper/Nickle/long and the barrels cannot stand upright inside the box. They must be placed on top of one another in order for there to be enough room for the cord and to close the lid. The lid is no longer attached to the box, unlike the prior edition.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
worst product i’ve used
on December 25, 2022
Posted by: peaches05
Gender:Female
i got this for christmas today and have tried many many different times to get the curls to stay but they don’t even last 5 minutes. i did everything the instructions said and watched countless tutorials but it’s very disappointing and not worth the price.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, December 28, 2022
Hi there, this is Kelly with Dyson. I'm sorry to hear that we seem to have missed the mark here with our Dyson Airwrap™ multi-styler. The Airwrap can take some getting used to, for sure. Curls can be tricky to master. If you begin your hair wet, and use the pre-styling dryer prior to curling, you may wish to not dry your hair as much, and then when using the barrels to curl, ensure the hair is completely dry before releasing. If you start with dry hair and use a spray bottle to dampen hair, you may not be getting the hair wet enough prior to using the barrels. You can also experiment with a styling/setting spray once complete to help hold the curls.
If you made your purchase directly with Dyson, we do offer a 30-day return period. Feel free to get in touch with us at askdysonUS@dyson.com if you'd like to explore that option.
Best wishes,
Kelly
Dyson Customer Support
If you made your purchase directly with Dyson, we do offer a 30-day return period. Feel free to get in touch with us at askdysonUS@dyson.com if you'd like to explore that option.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
1
Disappointed
on December 28, 2022
Posted by: Sofia T
Gender:Female
I've had the Airwrap for ~2.5 years now and it has completely stopped working. Really disappointing that such an expensive product had lasted me so little time. I've had drugstore hairdryers last me way longer. I would have expected to have an option to replace the broken part at a reduced cost. Instead I was told I would have to pay new price. Although its a good product, its not worth the investment since it lasted only 2 years. I would sadly not buy again.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, January 2, 2023
Hi there, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Airwrap styler. We would value the opportunity to learn more about your experience as we're committed to customer satisfaction and want to address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
2
Only worth half the price
on March 18, 2023
Posted by: Airwrap
Gender:Female
I’m extremely frustrated with this product, as much as I love some of the attachments. The styling brush, smooth attachment, brushes are all great. I received this for Christmas so of course could not wait to try it. However, this picture is after 3 months of trying the curl atttachments for the air wrap. Pin straight. My hair usually curls nice with curling irons, wands, and even straighteners. I have tried with and without product, a mix of product, dirty and clean hair, and every time my hair comes out pin straight within 5 minutes of finishing. Very disappointed in the money my husband put forth for 2 of the main attachments to not even work. I will admit I love how my hair looks, but loosing time on vacation to curl and the pictures show the straight outcome is extremely frustrating. Any help or styling tips would be wonderful.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, March 21, 2023
Hello, this is Kelly with Dyson. Thank you for taking the time to share your honest feedback, regarding your experience thus far with the Airwrap™ multi-styler. We're sorry to know that you've found this product to be so frustrating to use. There is most definitely a learning curve, in getting used to this haircare device, as well as getting used to how differently it works from traditional stylers or curlers that rely on extreme heat. The number one thing we do hear from owners is that curls are tricky, which you have mentioned here.
If you begin your hair wet, and use the pre-styling dryer prior to curling, you may wish to not dry your hair as much, and then when using the barrels to curl, ensure the hair is completely dry before releasing. If you start with dry hair and use a spray bottle to dampen hair, you may not be getting the hair wet enough prior to using the barrels. You can also experiment with a styling/setting spray once complete to help hold the curls.
The first thing I do always recommend when customers present with the feedback on curls not holding, is to definitely experiment with how wet or damp your hair is. If you begin with your hair wet, try to dry it a bit longer next time, or if you begin with it fairly dry, leave more moisture in the hair. You can always go back with a spray bottle of water to add dampness to each section as you style. We do have some great tips and tricks you may find useful on our YouTube Channel here: https://www.youtube.com/playlist?list=PLGDt1rpYvtbkoKWCg-Nt45ccXUgSzS-7F
If you still have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
If you begin your hair wet, and use the pre-styling dryer prior to curling, you may wish to not dry your hair as much, and then when using the barrels to curl, ensure the hair is completely dry before releasing. If you start with dry hair and use a spray bottle to dampen hair, you may not be getting the hair wet enough prior to using the barrels. You can also experiment with a styling/setting spray once complete to help hold the curls.
The first thing I do always recommend when customers present with the feedback on curls not holding, is to definitely experiment with how wet or damp your hair is. If you begin with your hair wet, try to dry it a bit longer next time, or if you begin with it fairly dry, leave more moisture in the hair. You can always go back with a spray bottle of water to add dampness to each section as you style. We do have some great tips and tricks you may find useful on our YouTube Channel here: https://www.youtube.com/playlist?list=PLGDt1rpYvtbkoKWCg-Nt45ccXUgSzS-7F
If you still have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
1
European outlet doesn’t work in us
on June 9, 2022
Posted by: Angela_16
Gender:Female
I like the styler itself so much but recently I had to move to us and find out that my styler doesn’t work! That means that buying not the cheapest styler you have opportunity to use it only in your country and you cannot travel with it. In my opinion its a huge disadvantage!!!
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, June 13, 2022
Hello Angela_16,
Thank you for your review. This is Miella from Dyson. We're happy to hear that you've enjoyed the Dyson Airwrap Styler Complete! The Airwrap was tested on miles and miles of different hair textures, types and lengths to ensure it's the ultimate versatile styling tool.
We're sorry for your frustration. Dyson products are manufactured for use in the country it is intended to be used in. In the US, the voltage is 110-120v and the Airwrap is not multi-voltage.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Thank you for your review. This is Miella from Dyson. We're happy to hear that you've enjoyed the Dyson Airwrap Styler Complete! The Airwrap was tested on miles and miles of different hair textures, types and lengths to ensure it's the ultimate versatile styling tool.
We're sorry for your frustration. Dyson products are manufactured for use in the country it is intended to be used in. In the US, the voltage is 110-120v and the Airwrap is not multi-voltage.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Best hair appliance ever!
on June 24, 2023
Posted by: Linda114
Gender:Female
Where has this been all my life? My hair is very long and this makes it look great. I started receiving compliments about "my beautiful hair". I'm getting rid of all my other hair appliances; this one does it all.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
2
Not worth the price
on October 2, 2022
Posted by: Saranow
Gender:Female
I have fine hair and with Oribe products I see no difference vs the earlier model. Taking it back,
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson
Customer Rating
3
Doesn't worth the money, for me...
on July 27, 2023
Posted by: Claubach
Gender:Female
I've owned it only for 1 1/2 months. I've tried it often, following Dyson and Utube videos and I'm not getting great results as other reviews mentioned. Or doesn't last, even applying hair products, on my fine medium length hair. I own the dysn dryer and I get way better results with it. I got lured by the 20% off sale, but it was still a lot of money for something that's very difficult to use and learn. I got an email offering a video consultation with a Dyson stylist and the link took me to schedule an appointment in person at a store, not virtual, and I live very far away from any of the stores. What a joke.
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Dyson Expert, July 27, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson