Customer reviews from Dyson
Dyson - Airwrap Origin Interchangeable Barrel Styling Iron | Color: Copper
Average customer rating
4
(850 Reviews)
Rating breakdown 850 reviews
5 Stars
531
4 Stars
71
3 Stars
78
2 Stars
62
1 Star
108
74%of customers recommend this product.
(
468 out of
629)
Customer Reviews for Dyson - Airwrap Origin Interchangeable Barrel Styling Iron | Color: Copper
Customer Rating
5
WUT. This thing is amazing.
on June 20, 2022
Posted by: Hotcorner
You don't have bad hair. You just don't have the Airwrap... yet.
This thing is seriously some voodoo magic.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Best Christmas hair ever!
on December 27, 2022
Posted by: Ella Kuzenova
Gender:Female
I didn't expect it to work since many of my friends with similar hair types complained about how shortlisting the effect was. I tried a long barrel attachment for the first time yesterday and achieved fantastic voluminous curls that lasted all night at my work holiday party, and today, I still have a lovely wavy hairstyle. I AM SO IN LOVE ❤️
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Great product, great company and service
on January 10, 2023
Posted by: Nicole GUA
Gender:Female
[This review was collected as part of a promotion.] I bought the Dyson Airwrap in 2021 and fell in love with it! Such a wonderful tool! Unfortunately, in november 2022 the airwrap stopped working. I am amazed at the efficiency of this company, from the conversation with one of the agents to the wonderful service. Sent it for repair, 2 weeks later I had received a brand new airwrap! Thank you Dyson!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
I am in aweeee
on June 9, 2022
Posted by: Hmgar
Gender:Female
From taking it out the box to using it on my hair, so simpl3 and easy. I washed my hair then put in cream before blow drying until slightly damp. Then used the smaller rod for curls. OMG my hair is beautiful, soft and smooth. My hair had no problems holding curls, and I could re curl it in sections after it dried to add more volume. I 1000% recommend, game changer. Do watch a YouTube tutorial before it makes starting off easy
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
4
New storage box is awful
on June 25, 2022
Posted by: Boscoe
Gender:Female
I had an original Dyson airwrap. It stopped working, but I loved it so much I purchased a new one. The new airwrap styler is fantastic. More styling options, same great drying capabilities.
The new storage case is a definite downgrade over the prior model. I ordered a Copper/Nickle/long and the barrels cannot stand upright inside the box. They must be placed on top of one another in order for there to be enough room for the cord and to close the lid. The lid is no longer attached to the box, unlike the prior edition.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
worst product i’ve used
on December 25, 2022
Posted by: peaches05
Gender:Female
i got this for christmas today and have tried many many different times to get the curls to stay but they don’t even last 5 minutes. i did everything the instructions said and watched countless tutorials but it’s very disappointing and not worth the price.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, December 28, 2022
Hi there, this is Kelly with Dyson. I'm sorry to hear that we seem to have missed the mark here with our Dyson Airwrap™ multi-styler. The Airwrap can take some getting used to, for sure. Curls can be tricky to master. If you begin your hair wet, and use the pre-styling dryer prior to curling, you may wish to not dry your hair as much, and then when using the barrels to curl, ensure the hair is completely dry before releasing. If you start with dry hair and use a spray bottle to dampen hair, you may not be getting the hair wet enough prior to using the barrels. You can also experiment with a styling/setting spray once complete to help hold the curls.
If you made your purchase directly with Dyson, we do offer a 30-day return period. Feel free to get in touch with us at askdysonUS@dyson.com if you'd like to explore that option.
Best wishes,
Kelly
Dyson Customer Support
If you made your purchase directly with Dyson, we do offer a 30-day return period. Feel free to get in touch with us at askdysonUS@dyson.com if you'd like to explore that option.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
1
Disappointed
on December 28, 2022
Posted by: Sofia T
Gender:Female
I've had the Airwrap for ~2.5 years now and it has completely stopped working. Really disappointing that such an expensive product had lasted me so little time. I've had drugstore hairdryers last me way longer. I would have expected to have an option to replace the broken part at a reduced cost. Instead I was told I would have to pay new price. Although its a good product, its not worth the investment since it lasted only 2 years. I would sadly not buy again.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, January 2, 2023
Hi there, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Airwrap styler. We would value the opportunity to learn more about your experience as we're committed to customer satisfaction and want to address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
2
Only worth half the price
on March 18, 2023
Posted by: Airwrap
Gender:Female
I’m extremely frustrated with this product, as much as I love some of the attachments. The styling brush, smooth attachment, brushes are all great. I received this for Christmas so of course could not wait to try it. However, this picture is after 3 months of trying the curl atttachments for the air wrap. Pin straight. My hair usually curls nice with curling irons, wands, and even straighteners. I have tried with and without product, a mix of product, dirty and clean hair, and every time my hair comes out pin straight within 5 minutes of finishing. Very disappointed in the money my husband put forth for 2 of the main attachments to not even work. I will admit I love how my hair looks, but loosing time on vacation to curl and the pictures show the straight outcome is extremely frustrating. Any help or styling tips would be wonderful.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, March 21, 2023
Hello, this is Kelly with Dyson. Thank you for taking the time to share your honest feedback, regarding your experience thus far with the Airwrap™ multi-styler. We're sorry to know that you've found this product to be so frustrating to use. There is most definitely a learning curve, in getting used to this haircare device, as well as getting used to how differently it works from traditional stylers or curlers that rely on extreme heat. The number one thing we do hear from owners is that curls are tricky, which you have mentioned here.
If you begin your hair wet, and use the pre-styling dryer prior to curling, you may wish to not dry your hair as much, and then when using the barrels to curl, ensure the hair is completely dry before releasing. If you start with dry hair and use a spray bottle to dampen hair, you may not be getting the hair wet enough prior to using the barrels. You can also experiment with a styling/setting spray once complete to help hold the curls.
The first thing I do always recommend when customers present with the feedback on curls not holding, is to definitely experiment with how wet or damp your hair is. If you begin with your hair wet, try to dry it a bit longer next time, or if you begin with it fairly dry, leave more moisture in the hair. You can always go back with a spray bottle of water to add dampness to each section as you style. We do have some great tips and tricks you may find useful on our YouTube Channel here: https://www.youtube.com/playlist?list=PLGDt1rpYvtbkoKWCg-Nt45ccXUgSzS-7F
If you still have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
If you begin your hair wet, and use the pre-styling dryer prior to curling, you may wish to not dry your hair as much, and then when using the barrels to curl, ensure the hair is completely dry before releasing. If you start with dry hair and use a spray bottle to dampen hair, you may not be getting the hair wet enough prior to using the barrels. You can also experiment with a styling/setting spray once complete to help hold the curls.
The first thing I do always recommend when customers present with the feedback on curls not holding, is to definitely experiment with how wet or damp your hair is. If you begin with your hair wet, try to dry it a bit longer next time, or if you begin with it fairly dry, leave more moisture in the hair. You can always go back with a spray bottle of water to add dampness to each section as you style. We do have some great tips and tricks you may find useful on our YouTube Channel here: https://www.youtube.com/playlist?list=PLGDt1rpYvtbkoKWCg-Nt45ccXUgSzS-7F
If you still have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson