Customer reviews from Dyson
Dyson - Airwrap Origin Interchangeable Barrel Styling Iron | Color: Copper
Average customer rating
4
(850 Reviews)
Rating breakdown 850 reviews
5 Stars
531
4 Stars
71
3 Stars
78
2 Stars
62
1 Star
108
74%of customers recommend this product.
(
468 out of
629)
Customer Reviews for Dyson - Airwrap Origin Interchangeable Barrel Styling Iron | Color: Copper
Posted by: Fernanda
Gender:Female
Verified Purchase:Yes
I used it only three times, and the fourth time it turned off and started flashing a red light. It doesn’t have de filter dirty, it’s only been used three times! I’m very disappointed.
No, I would not recommend this to a friend.
Response from DysonBy Bhavvishal, Customer Service, October 2, 2024
Hello,
We appreciate you taking the time to share your concern with us. We understand how frustrating this experience has been for you, and we want to extend our sincerest apologies for any inconvenience caused due to the concern related to the power issue in your Dyson Airwrap multi-styler Complete Long, we can also understand you want to return your machine. Your satisfaction is our utmost priority, and we assure you that this is not the level of service we aim to provide our customers.
We would like to make things right by investigating your issue further and implementing measures to prevent similar situations from occurring in the future. To ensure prompt attention to your case, please send an email to askdysonUS@dyson.com with the subject line "Dyson Review." Your feedback is crucial for us to continuously improve our services and enhance the overall customer experience.
Best Wishes,
Dyson Customer Support
We appreciate you taking the time to share your concern with us. We understand how frustrating this experience has been for you, and we want to extend our sincerest apologies for any inconvenience caused due to the concern related to the power issue in your Dyson Airwrap multi-styler Complete Long, we can also understand you want to return your machine. Your satisfaction is our utmost priority, and we assure you that this is not the level of service we aim to provide our customers.
We would like to make things right by investigating your issue further and implementing measures to prevent similar situations from occurring in the future. To ensure prompt attention to your case, please send an email to askdysonUS@dyson.com with the subject line "Dyson Review." Your feedback is crucial for us to continuously improve our services and enhance the overall customer experience.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: No name
Gender:Female
Verified Purchase:Yes
I’m sorry to say I had to send it back I have a sort pixe cut and it does not make a curl for me. Which I was hoping it would
No, I would not recommend this to a friend.
Response from DysonBy Manpreet K, Customer Service, October 10, 2024
Hello, thank you so much for sharing your experience with Dyson Airwrap. We appreciate your feedback and are sorry for any inconvenience caused. Insights like yours help us grow and improve. Please contact our Customer Support Channels to get the most suitable machine as per your needs and requirements, we would love the opportunity to assist you.
We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Warm wishes,
Manpreet K
We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Warm wishes,
Manpreet K
Written by a customer while visiting Dyson
Posted by: boohoo12
Gender:Female
Verified Purchase:Yes
I bought it in late November. I used it twice and it didn't turn on. I followed all the troubleshooting instruction and chat with the rep to get exchanged. I guess I should be glad that I was under warranty but this is frustrating that this just break down after using it twice. This says something about the poor quality.
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, December 17, 2024
Hello,
We are sorry to hear about the issues you have experienced with your Dyson product. We understand how frustrating it must be to have it break down after only two uses. We are glad we could assist you with the warranty exchange. Your feedback is important to us and helps us improve our products. lease feel free to reach out to us at askdysonUS@dyson.com and remember to include "Dyson Review" in the subject line to ensure a timely response.
Best regards,
Dyson Customer Care
We are sorry to hear about the issues you have experienced with your Dyson product. We understand how frustrating it must be to have it break down after only two uses. We are glad we could assist you with the warranty exchange. Your feedback is important to us and helps us improve our products. lease feel free to reach out to us at askdysonUS@dyson.com and remember to include "Dyson Review" in the subject line to ensure a timely response.
Best regards,
Dyson Customer Care
Written by a customer while visiting Dyson
Posted by: Che P.
Gender:Female
Verified Purchase:Yes
I've been wanting this since it came out and grateful to receive it as a gift. I'm glad I got it the time I did. I love the new color and updated features. First time trying it out, I only put hair elixir and the curls lasted until I washed my hair the following day.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Aymi
Gender:Female
Verified Purchase:Yes
It doesn’t worth the money. It doesn’t save you time and the curls don’t last. Returning process is a nightmare too
No, I would not recommend this to a friend.
Response from DysonBy Sahil S, Customer Service, December 22, 2024
Hello,
thank you for sharing the response with us. We have reviewed your concern regarding issue with your Dyson Air wrap. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and we will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
thank you for sharing the response with us. We have reviewed your concern regarding issue with your Dyson Air wrap. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and we will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Written by a customer while visiting Dyson
Posted by: Aloha
Gender:Female
Verified Purchase:Yes
I really like the quality of the product and quietness of it. Unfortunately, I didn't get the result I expected. I have coarse long hair, and I ended up with a big puffy hair despite few tries. I'm a very seasoned do it yourself type of person so it was not due to lack of experience. I get a better polished look with drug store bought hair dryer and iron. And I spend very little time doing it compared to Dyson. I really wanted it to work but at least I tried.
Response from DysonBy Sahil S, Customer Service, December 22, 2024
Hello,
thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson Air wrap. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We will surely work on your feedback and will get a better experience ahead. For future instances, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and we will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson Air wrap. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We will surely work on your feedback and will get a better experience ahead. For future instances, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and we will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Written by a customer while visiting Dyson
Posted by: Jess
Gender:Female
Verified Purchase:Yes
I received this as a Christmas present and was so excited to try it out. I had always heard great things. I have frizzy hair and it definitely kept the frizz. My hair also holds curl because it is naturally wavy/curly but the curls were not there when I woke up the next day. When I use a normal curling wand, my curls hold for days. Definitely not worth the money
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, January 2, 2025
Hello Jess,
Thank you for sharing your experience. We are sorry to hear that the product did not meet your expectations. For the best results, we recommend using a styling product to help manage frizz and hold curls. Please contact our customer support team at askdysonUS@dyson.com for further assistance. We appreciate your feedback and understanding.
Best Wishes,
Dyson Customer Support
Thank you for sharing your experience. We are sorry to hear that the product did not meet your expectations. For the best results, we recommend using a styling product to help manage frizz and hold curls. Please contact our customer support team at askdysonUS@dyson.com for further assistance. We appreciate your feedback and understanding.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Alex
Gender:Male
Verified Purchase:Yes
I mostly got it for my wife curls but this does not do the work she spends hours and does not work and it takes for ever for the process
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, March 14, 2025
Hello, we are sorry to hear that the Dyson Airwrap multi-styler and dryer Straight+Wavy is not meeting your expectations, especially for your wife's curls. We understand how frustrating it can be when a product doesn't perform as expected, particularly when it requires a significant amount of time and effort. Your feedback is important to us, and we will certainly pass it along to our product team. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson