Customer reviews from Dyson
Dyson - Airwrap Origin Interchangeable Barrel Styling Iron | Color: Copper
Average customer rating
4
(850 Reviews)
Rating breakdown 850 reviews
5 Stars
531
4 Stars
71
3 Stars
78
2 Stars
62
1 Star
108
74%of customers recommend this product.
(
468 out of
629)
Customer Reviews for Dyson - Airwrap Origin Interchangeable Barrel Styling Iron | Color: Copper
Posted by: Sunshine
Gender:Female
Verified Purchase:Yes
It is amazing . I wish I gotten it sooner. It is perfect for my fine, medium length , colored blonde hair . Many styles in short period of time without damage .My hair is smooth and silky .
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: BayDog
Verified Purchase:Yes
I cannot figure out how to get the barrel to “grab” my hair. The videos don’t explain this. I just tried to book a complimentary in store style appointment and they are booked for months.
I’ve watched several videos but you have to read tiny text AND watch the video, and it’s hard to know what’s going on or remember things
Response from DysonBy Dyson Customer Service, Nisha, January 24, 2025
Hello,
Thank you for taking the time to share your experience with our product. We are sorry to hear about the difficulties you're facing with getting the barrel to "grab" your hair, and that our instructional videos have not been helpful. We understand how frustrating it can be to find a solution, especially with the limited availability of in-store style appointments. We're committed to making sure you get the most out of your product and are here to help. Please reach out to our customer care team at askdysonUS@dyson.com so we can assist you further and find a suitable resolution. We value your trust in Dyson and hope to restore your confidence in our products and services.
Best Wishes,
Dyson Customer Support
Thank you for taking the time to share your experience with our product. We are sorry to hear about the difficulties you're facing with getting the barrel to "grab" your hair, and that our instructional videos have not been helpful. We understand how frustrating it can be to find a solution, especially with the limited availability of in-store style appointments. We're committed to making sure you get the most out of your product and are here to help. Please reach out to our customer care team at askdysonUS@dyson.com so we can assist you further and find a suitable resolution. We value your trust in Dyson and hope to restore your confidence in our products and services.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Sbrass
Verified Purchase:Yes
I have fine curly frizzy hair and I’ve watched countless how-to videos. The air wrap does not work on my hair. I can’t get it smooth and the style doesn’t hold. I’ve tried so many recommendations for styling products but nothing seems to work. I’ll be returning.
Response from DysonBy Customer Service, Rubaid K, October 10, 2025
Thank you for sharing your feedback. We regret that the Airwrap has not delivered the styling results you were hoping for, especially considering your efforts to follow tutorials and product recommendations. We understand how challenging it can be to manage fine, curly, and frizzy hair, and we appreciate you taking the time to share your experience. Your input is valued and taken seriously. If you are open to it, we would be glad to explore ways to improve your results, whether through tailored styling techniques, guidance on product layering and hair preparation, or adjustments to airflow and heat settings that may better suit your hair type. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction is important to us, and we remain committed to helping you achieve the best possible styling experience.
Written by a customer while visiting Dyson
Posted by: Maggiecardentey
Verified Purchase:Yes
My curl falls within the hour. I was super excited but doesn’t hold.
No, I would not recommend this to a friend.
Response from DysonBy Voice of the Customer, Jenifer, January 19, 2024
Hi there, this is Jenifer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Airwrap hair styler. We would value the opportunity to ensure that your issue is resolved. You may reach out to us via email at askdysonUS@dyson.com for some styling tips. Please include "Dyson.com Review" in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: newcust
Verified Purchase:Yes
Wrap wands don't pick up hair, not happy due to cost
Response from DysonBy Voice of the Customer, Jenifer, March 10, 2024
Hi there, this is Jenifer with Dyson. We're sorry that you are having issues using the Airwrap™ hairstyler. It can take some getting used to and gets easier with more practice. Here is a link to our YouTube page with lots of tips and tricks: https://www.youtube.com/playlist?list=PLGDt1rpYvtbkRRRmPHIpLJvj8AOuN5KI0
Written by a customer while visiting Dyson
Posted by: Sania
Verified Purchase:Yes
Truly Not what I expected..... should've went with another product
Response from DysonBy Customer Service, Monika R, October 30, 2024
Hello Sania, thank you for your feedback. We are sorry to hear that the Dyson Airwrap multi-styler and dryer did not meet your expectations. We strive to provide high-quality products and excellent customer experiences. Our team is dedicated to addressing these concerns, and we will use your input to make improvements. If you need further assistance, please reach out to Dyson support. We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Warm wishes, Monik R
Written by a customer while visiting Dyson
Posted by: Soluna
Gender:Female
Verified Purchase:Yes
Disappointed with product didn’t perform as expected.
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, December 20, 2024
Hello Soluna,
We’re sorry to hear that our product did not meet your expectations. Your feedback is important to us, and we would like to make it right. Please contact our customer care team at askdysonUS@dyson.com , so we can assist you further.
Thank you,
Dyson Customer Care
We’re sorry to hear that our product did not meet your expectations. Your feedback is important to us, and we would like to make it right. Please contact our customer care team at askdysonUS@dyson.com , so we can assist you further.
Thank you,
Dyson Customer Care
Written by a customer while visiting Dyson
Customer Rating
1
Frizzy hair — smoothness & blow-out do not last
on February 5, 2025
Posted by: Sari
Gender:Female
Verified Purchase:Yes
Curls don’t last more than 1hr, hair remains frizzy all day even when following all instructions and video tutorials.
It is not a hard-to-use product, just seems to be not appropriate for all hair times. Maybe only fine hair.
It is not a hard-to-use product, just seems to be not appropriate for all hair times. Maybe only fine hair.
I’ve tried it everyday since I bought it and I end up just putting it in a bun by 1pm since hair looks worse than if I had just air dried my wavy hair.
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, February 5, 2025
Hello, thank you for sharing your feedback with us. We're sorry to hear that the product hasn't met your expectations in terms of lasting curls and managing frizz, despite following all instructions and video tutorials.
Your satisfaction is important to us, and we want to ensure you have the best possible experience with our products. For further assistance and to explore possible solutions, please reach out to our customer support team at askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Thank you for your patience, and we apologize for any inconvenience you've experienced.
Your satisfaction is important to us, and we want to ensure you have the best possible experience with our products. For further assistance and to explore possible solutions, please reach out to our customer support team at askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Thank you for your patience, and we apologize for any inconvenience you've experienced.
Written by a customer while visiting Dyson