Customer reviews from Dyson
Dyson - Airwrap Origin Interchangeable Barrel Styling Iron | Color: Copper
Average customer rating
4
(850 Reviews)
Rating breakdown 850 reviews
5 Stars
531
4 Stars
71
3 Stars
78
2 Stars
62
1 Star
108
74%of customers recommend this product.
(
468 out of
629)
Customer Reviews for Dyson - Airwrap Origin Interchangeable Barrel Styling Iron | Color: Copper
Posted by: Sjens106
Verified Purchase:Yes
I bought this for my wife about a month ago, after the first use it stopped working. The amount you charge for a piece of junk is a little ridiculous.
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, August 12, 2024
Hi,
We have reviewed your concern regarding the issue that you are experiencing with Dyson. We apologize for the inconvenience caused to you. This is not the experience we want our customers to have. Please do not worry, we will do our best to help you out with this issue. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue, for more detailed information please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review".
Best Wishes,
Dyson Customer Support
We have reviewed your concern regarding the issue that you are experiencing with Dyson. We apologize for the inconvenience caused to you. This is not the experience we want our customers to have. Please do not worry, we will do our best to help you out with this issue. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue, for more detailed information please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review".
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Curly Girl
Gender:Female
Verified Purchase:Yes
I really wanted to love this product, but it is not for curly hair. The air wrap does not justice to curly hair, leaving it feeling coarse and unmanageable.
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, July 17, 2024
Hi,
We apologize for the inconvenience caused as you are having an issue with the Dyson. This is not the experience Dyson strives to provide for its valuable customers. We want to resolve all your concerns in the best possible manner. Here are some links for styling your hair:
1. How to create beach waves with the Dyson Airwrap™ styler: https://youtu.be/2FSrzjEyrS4
2. Dyson Airwrap™ styler - 7 quick tips for getting the best results from your Dyson Airwrap™ styler: https://youtu.be/mI6YB4VFu_4
3. How to create a twist out look with the NEW Dyson Airwrap Diffuser attachment: https://youtu.be/7L_ZlS7kZNg
Please email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review".
Best Wishes,
Ridhu,
Dyson Customer Support
We apologize for the inconvenience caused as you are having an issue with the Dyson. This is not the experience Dyson strives to provide for its valuable customers. We want to resolve all your concerns in the best possible manner. Here are some links for styling your hair:
1. How to create beach waves with the Dyson Airwrap™ styler: https://youtu.be/2FSrzjEyrS4
2. Dyson Airwrap™ styler - 7 quick tips for getting the best results from your Dyson Airwrap™ styler: https://youtu.be/mI6YB4VFu_4
3. How to create a twist out look with the NEW Dyson Airwrap Diffuser attachment: https://youtu.be/7L_ZlS7kZNg
Please email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review".
Best Wishes,
Ridhu,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Birthday Present
Gender:Female
Verified Purchase:Yes
My hair is too thick for this to work efficiently. I received it as a birthday gift and had never used one before. After trying it out, I watched tutorials online and even went to the store where my husband purchased it for additional guidance. Despite a couple of tutorials, I still didn't like it. I intended to return it, but I was told I couldn’t because it had been opened. How else was I supposed to try it without opening it? Very frustrating!
No, I would not recommend this to a friend.
Response from DysonBy Sahil S, Customer Service, December 22, 2024
Hello,
thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson Air wrap. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson Air wrap. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Written by a customer while visiting Dyson
Posted by: Michelle274
Gender:Female
Verified Purchase:Yes
I have had the styler for a month and have to use my roller brush and the Dyson to dry hair straight. I have thin but curly hair and using the roller brush attachment does not take all the curl out and does not leave a smooth look. The curling attachment is great and the styler overall is lightweight. I do not think it is worth the cost though.
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson
Posted by: EP1000
Verified Purchase:Yes
I have been a Dyson disciple for quite awhile - two vacuums, bought another one for my mom - and I'd been eyeing the Airwrap for at least a year. I finally decided to buy it and cannot believe I waited so long. It has made styling my cut so much easier, straightens my annoyingly frizzy hair, and has been all around a great investment. I have chin-length hair and had been hesitate to buy it because all the Dyson videos I'd seen were shoulder-length or longer. I finally found some consumer vids with shorter hair that gave me the confidence to buy it. I wish I'd found those videos sooner. But I can't imagine not having it now!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Bubbles
Gender:Female
Verified Purchase:Yes
Curls does not last on fine hair, even tried hair mousse, hairspray and cool shot.
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, July 10, 2024
Hello Bubbles,
Thank you for sharing your valuable feedback with us. We do apologize for the inconvenience, and we want to inform you that the machine you own only purifies the surroundings and is not built for cooling purposes. However, we will surely work on the feedback that you have provided. Also, for any future queries, we request you to send us an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
With Regards,
Ridhu
Dyson Customer Support.
Thank you for sharing your valuable feedback with us. We do apologize for the inconvenience, and we want to inform you that the machine you own only purifies the surroundings and is not built for cooling purposes. However, we will surely work on the feedback that you have provided. Also, for any future queries, we request you to send us an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
With Regards,
Ridhu
Dyson Customer Support.
Written by a customer while visiting Dyson
Posted by: Tele
Gender:Female
Verified Purchase:Yes
First time in my life I have a hairstyle that lasts all day!!!Worth every penny, I am so happy with this purchase. It actually works, Read and watch all videos, Get a good haircut and the sky is the limit.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Sbrass
Verified Purchase:Yes
I have fine curly frizzy hair and I’ve watched countless how-to videos. The air wrap does not work on my hair. I can’t get it smooth and the style doesn’t hold. I’ve tried so many recommendations for styling products but nothing seems to work. I’ll be returning.
Response from DysonBy Customer Service, Rubaid K, October 10, 2025
Thank you for sharing your feedback. We regret that the Airwrap has not delivered the styling results you were hoping for, especially considering your efforts to follow tutorials and product recommendations. We understand how challenging it can be to manage fine, curly, and frizzy hair, and we appreciate you taking the time to share your experience. Your input is valued and taken seriously. If you are open to it, we would be glad to explore ways to improve your results, whether through tailored styling techniques, guidance on product layering and hair preparation, or adjustments to airflow and heat settings that may better suit your hair type. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction is important to us, and we remain committed to helping you achieve the best possible styling experience.
Written by a customer while visiting Dyson