Customer reviews from Dyson
Dyson - Airwrap Origin Interchangeable Barrel Styling Iron | Color: Copper
Average customer rating
4
(850 Reviews)
Rating breakdown 850 reviews
5 Stars
531
4 Stars
71
3 Stars
78
2 Stars
62
1 Star
108
74%of customers recommend this product.
(
468 out of
629)
Customer Reviews for Dyson - Airwrap Origin Interchangeable Barrel Styling Iron | Color: Copper
Posted by: jmoffitt19
Gender:Female
Verified Purchase:Yes
This was a gift from my daughter
- I need more guidelines for short cropped hair. There is only a sample for a man - no instructions or videos that match my hair style. Maybe I need a smaller barrel?
- I need more guidelines for short cropped hair. There is only a sample for a man - no instructions or videos that match my hair style. Maybe I need a smaller barrel?
Response from DysonBy Ridhu Sharma, Customer Service, February 1, 2025
Hello,
Thank you for reaching out. We understand how important it is to have the right styling guidelines for your hair type.
For short, cropped hair, we recommend using the 1.2-inch barrel for creating voluminous curls and waves. We hope these resources help you achieve the perfect style. If you need further assistance, please don't hesitate to contact our customer care team at askdysonUS@dyson.com.
Best regards,
Dyson Customer Care Team
Thank you for reaching out. We understand how important it is to have the right styling guidelines for your hair type.
For short, cropped hair, we recommend using the 1.2-inch barrel for creating voluminous curls and waves. We hope these resources help you achieve the perfect style. If you need further assistance, please don't hesitate to contact our customer care team at askdysonUS@dyson.com.
Best regards,
Dyson Customer Care Team
Written by a customer while visiting Dyson
Posted by: Jilly
Gender:Female
Verified Purchase:Yes
Beat hair product purchase hands down. Beyond happy with the product
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: tbaz71
Gender:Female
Verified Purchase:Yes
I got this as a gift at Christmas and I love it. Easy to style hair and is not nearly as damaging as my other dryers were.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: NannyM
Gender:Female
Verified Purchase:Yes
Every day my hair looks professionally done. This dyson will have saved me so much time & money in the long run! I love my dyson!! The best!!!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Kate313
Verified Purchase:Yes
I love my new Dyson. My hair looks great after I style it.
Written by a customer while visiting Dyson
Customer Rating
1
Ummm... maybe they should stick to vacuum cleaners
on January 23, 2025
Posted by: nnm27
Gender:Female
Verified Purchase:Yes
I have chest length wavy, frizzy hair. I practiced using this product multiple days in a row in an effort to try to learn the proper technique and use it correctly. However, I found that despite all my efforts, it simply would not grab the hair properly. It would maybe grab a couple of hairs, but definitely not a segment of hair. The result was very loose, frizzy waves (even when using lots of product in the hair). I couldn't get it to do anything even remotely resembling the product videos.
After many attempts, I gave up trying to get it to wrap the hair, and tried wrapping the hair myself. It still produced very loose, frizzy waves that lost their shape within minutes.
I tried it on towel dried hair, I tried it on wet hair, I tried it on dry hair. No luck,
I also don't understand how they can claim the product does not cause heat damage. It gets as hot as, if not hotter than, any other curling iron I own.
Lastly, maybe the "cool shot" should be renamed "slightly less than burning hot" shot.
All of this is just my opinion but it really did not work for me at all.
After many attempts, I gave up trying to get it to wrap the hair, and tried wrapping the hair myself. It still produced very loose, frizzy waves that lost their shape within minutes.
I tried it on towel dried hair, I tried it on wet hair, I tried it on dry hair. No luck,
I also don't understand how they can claim the product does not cause heat damage. It gets as hot as, if not hotter than, any other curling iron I own.
Lastly, maybe the "cool shot" should be renamed "slightly less than burning hot" shot.
All of this is just my opinion but it really did not work for me at all.
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, January 26, 2025
Hello, thank you for sharing your detailed experience with the Dyson Airwrap multi-styler and dryer Curly+Coily. We regret to hear that the product did not meet your expectations, despite your efforts to use it correctly. We understand how frustrating it can be when a product does not perform as anticipated. The Airwrap is designed to use Coanda airflow to style hair without extreme heat damage. However, we acknowledge that individual results can vary based on hair type and technique. Your feedback about the difficulty in grabbing hair and the performance of the cool shot feature is valuable and will be taken into consideration for future improvements. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: emma
Gender:Female
Verified Purchase:Yes
I love my dyson so much! It works very fast so I can use it before school. It took a little time to get used to but in the end it was amazing!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: BayDog
Verified Purchase:Yes
I cannot figure out how to get the barrel to “grab” my hair. The videos don’t explain this. I just tried to book a complimentary in store style appointment and they are booked for months.
I’ve watched several videos but you have to read tiny text AND watch the video, and it’s hard to know what’s going on or remember things
Response from DysonBy Dyson Customer Service, Nisha, January 24, 2025
Hello,
Thank you for taking the time to share your experience with our product. We are sorry to hear about the difficulties you're facing with getting the barrel to "grab" your hair, and that our instructional videos have not been helpful. We understand how frustrating it can be to find a solution, especially with the limited availability of in-store style appointments. We're committed to making sure you get the most out of your product and are here to help. Please reach out to our customer care team at askdysonUS@dyson.com so we can assist you further and find a suitable resolution. We value your trust in Dyson and hope to restore your confidence in our products and services.
Best Wishes,
Dyson Customer Support
Thank you for taking the time to share your experience with our product. We are sorry to hear about the difficulties you're facing with getting the barrel to "grab" your hair, and that our instructional videos have not been helpful. We understand how frustrating it can be to find a solution, especially with the limited availability of in-store style appointments. We're committed to making sure you get the most out of your product and are here to help. Please reach out to our customer care team at askdysonUS@dyson.com so we can assist you further and find a suitable resolution. We value your trust in Dyson and hope to restore your confidence in our products and services.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson