Customer reviews from Dyson
Dyson - Airwrap Origin Interchangeable Barrel Styling Iron | Color: Copper
Average customer rating
4
(850 Reviews)
Rating breakdown 850 reviews
5 Stars
531
4 Stars
71
3 Stars
78
2 Stars
62
1 Star
108
74%of customers recommend this product.
(
468 out of
629)
Customer Reviews for Dyson - Airwrap Origin Interchangeable Barrel Styling Iron | Color: Copper
Customer Rating
2
Faulty product with many issues
on January 24, 2023
Posted by: Lezhe23
Gender:Female
My Dyson Airwrap's power button broke a month after I purchased it. I kept using it by just plugging it into the wall. It recently stopped working all together. I have a refurbished model that is just a little over a year old, and I was told that nothing can be done. I have a Dyson fan that I absolutely love that has been working for more than 5 years now with no issues. The air-wrap cost me the same and now I have a whole entire complete set I can't use. I feel like that was just money down the drain, unless I get the body replaced. A purchase that expensive should last many years, refurbished or not! Or at least be replaced with no issues. I'm very disappointed with the product and the overall experience.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, January 25, 2023
Thank you for your feedback on Dyson Airwrap. We appreciate you taking the time to share with us. Should you have any further questions or concerns we can help to address, don't hesitate to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Amanda
Dyson Customer Support
Best wishes,
Amanda
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Great product, great company and service
on January 10, 2023
Posted by: Nicole GUA
Gender:Female
[This review was collected as part of a promotion.] I bought the Dyson Airwrap in 2021 and fell in love with it! Such a wonderful tool! Unfortunately, in november 2022 the airwrap stopped working. I am amazed at the efficiency of this company, from the conversation with one of the agents to the wonderful service. Sent it for repair, 2 weeks later I had received a brand new airwrap! Thank you Dyson!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
WHAT AN AMAZING GIFT FOR MY BIRTHDAY
on January 5, 2023
Posted by: JKTexas
Gender:Female
[This review was collected as part of a promotion.] My daughter has one.. We gave it to her last year. I used it a few times. Her's is Pink.. Well, I could not believe how it changed the texture of my hair and it gave me "fluff". So, they bought me the new Long, Copper one. It is just incredible. I have thin, fine hair. It gives me body, fluff and truly makes my hair look better than it ever has. It is so easy to use.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Definitely Recommend
on December 28, 2022
Posted by: Josi
Gender:Female
I’ve had the Dyson air wrap for a year now and this is my honest full review of the product. If you're looking for a chic, luxurious hair product, this is it. The Dyson Airwrap is a well made product, which gives you the best results for any hair style you're going for. When I first used the air wrap, the air that came out of it was VERY strong. The blow drying attachment puts the air out in one place so your hair is not flying all over the place getting tangly. It allows you to blow your hair out in a natural way just like a regular blow dryer would but 10x stronger, taking less time to fully dry your hair. The next attachment that I used was the round brush. I love the way this product gives me such a natural blow out. I twist the brush at the bottom of my hair and it gives me the most natural look with a slight curl at the end of my hair. My mother, who has very curly hair, uses the round brush and it fully straightens her hair while getting rid of almost all of the frizz her hair has. The two brush attachments are very useful. My hair is naturally straight with a little wave to it but the brush attachments allow me to fully straighten my hair without using an iron at all. I use the blow drying attachment to blow dry my hair about 85% dry which takes me about 5 minutes total. Then I go in with the brush attachment and run it through my hair which completely straightens in within minutes and little run throughs in my hair. Between the two brush attachments, I can’t tell a huge difference on which one straightens my hair, although the one without the dots at the end of the brissels does make my hair more frizzy than the one with the dots. Now onto the Barrels! Those are what makes this THE airwrap. I’m going to be completely honest the barrels are a tad challenging to get the hang of using at first but once you learn how to use it, they give you the best volume, soft, natural curls. What I love about the barrels are that you can control how you want your hair to look. If you want a more tighter curl than you use the smaller barrels and wrap your hair around the barrel yourself. If you want a more loose voluminous curl, then use the larger barrels and let the air, wrap your hair around them itself. I also love how they give you two different directions. Personally I hate having my hair in my face and having two different directions allows me to turn my curls away from my face on both sides. I can say on the newer dyson, I love having just one barrel and not having to burn your fingers trying to switch attachments between the two barrel directions. Overall I love this product and I would recommend anyone with any hair type to get this product. I have had it for over a year and It still acts and looks just like I got it a year ago. If your thinking about getting it, the answer is YES! The price is high, but once you get it you will understand the price and the quality of this product.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
Disappointed
on December 28, 2022
Posted by: Sofia T
Gender:Female
I've had the Airwrap for ~2.5 years now and it has completely stopped working. Really disappointing that such an expensive product had lasted me so little time. I've had drugstore hairdryers last me way longer. I would have expected to have an option to replace the broken part at a reduced cost. Instead I was told I would have to pay new price. Although its a good product, its not worth the investment since it lasted only 2 years. I would sadly not buy again.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, January 2, 2023
Hi there, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Airwrap styler. We would value the opportunity to learn more about your experience as we're committed to customer satisfaction and want to address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Best Christmas hair ever!
on December 27, 2022
Posted by: Ella Kuzenova
Gender:Female
I didn't expect it to work since many of my friends with similar hair types complained about how shortlisting the effect was. I tried a long barrel attachment for the first time yesterday and achieved fantastic voluminous curls that lasted all night at my work holiday party, and today, I still have a lovely wavy hairstyle. I AM SO IN LOVE ❤️
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
worst product i’ve used
on December 25, 2022
Posted by: peaches05
Gender:Female
i got this for christmas today and have tried many many different times to get the curls to stay but they don’t even last 5 minutes. i did everything the instructions said and watched countless tutorials but it’s very disappointing and not worth the price.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, December 28, 2022
Hi there, this is Kelly with Dyson. I'm sorry to hear that we seem to have missed the mark here with our Dyson Airwrap™ multi-styler. The Airwrap can take some getting used to, for sure. Curls can be tricky to master. If you begin your hair wet, and use the pre-styling dryer prior to curling, you may wish to not dry your hair as much, and then when using the barrels to curl, ensure the hair is completely dry before releasing. If you start with dry hair and use a spray bottle to dampen hair, you may not be getting the hair wet enough prior to using the barrels. You can also experiment with a styling/setting spray once complete to help hold the curls.
If you made your purchase directly with Dyson, we do offer a 30-day return period. Feel free to get in touch with us at askdysonUS@dyson.com if you'd like to explore that option.
Best wishes,
Kelly
Dyson Customer Support
If you made your purchase directly with Dyson, we do offer a 30-day return period. Feel free to get in touch with us at askdysonUS@dyson.com if you'd like to explore that option.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
2
Doesn’t work
on December 22, 2022
Posted by: reb222
Gender:Female
Drys my hair perfect but the curls last ten minutes then fall out . Even with a bunch of hair spray they just don’t work definitely not worth the money just buy a curling iron instead
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, December 22, 2022
Hi there, this is Kelly with Dyson. We're sorry to hear that you're having a tough time getting curls to stay, when using the Dyson Airwrap™ multi-styler. If you begin your hair wet, and use the pre-styling dryer prior to curling, you may wish to not dry your hair as much, and then when using the barrels to curl, ensure the hair is completely dry before releasing. If you start with dry hair and use a spray bottle to dampen hair, you may not be getting the hair wet enough prior to using the barrels. You can also experiment with a styling/setting spray once complete to help hold the curls.
If you have any other questions or concerns that we can help with, please do not hesitate to get back in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
If you have any other questions or concerns that we can help with, please do not hesitate to get back in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson