Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 44mm BT - Graphite - (2023)
Average customer rating
4.5
(716 Reviews)
Rating breakdown 716 reviews
5 Stars
521
4 Stars
105
3 Stars
38
2 Stars
24
1 Star
28
76%of customers recommend this product.
(
118 out of
155)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 44mm BT - Graphite - (2023)
Customer Rating
3
don't fall!
on April 11, 2024
Posted by: quilter
Bought this for emergency call if I should fall. Well I did and broke my wrist but the watch - on the broken wrist - did nothing. Otherwise good for the time and mileage. Sorry Samsung. I like your other products like this phone but not happy with the watch.
Response from Samsung USBy Social Commerce, April 12, 2024
Howdy Quilter,
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. The fall detection feature is not turned on by default on the watch; therefore, you’ll need to turn it on manually if you want to use it. It can only be enabled through the Galaxy Wearable app, so make sure the watch is connected first. You can also change the sensitivity of your watch's fall detection feature by choosing when you want it to detect falls. You can set it to Always, During physical activity, or Only during workouts. For your convenience, I have included a couple of resources that you may find helpful when it comes to utilizing this feature. Feel free to check them out when you have some free time available. If you have any questions for us afterwards or if you would like any additional assistance, please do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00087244/
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. The fall detection feature is not turned on by default on the watch; therefore, you’ll need to turn it on manually if you want to use it. It can only be enabled through the Galaxy Wearable app, so make sure the watch is connected first. You can also change the sensitivity of your watch's fall detection feature by choosing when you want it to detect falls. You can set it to Always, During physical activity, or Only during workouts. For your convenience, I have included a couple of resources that you may find helpful when it comes to utilizing this feature. Feel free to check them out when you have some free time available. If you have any questions for us afterwards or if you would like any additional assistance, please do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00087244/
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch with adding Bluetooth and ear buds pur
on April 11, 2024
Posted by: Marilyn
from California 93555
Expertise:Intermediate
This watch with caller ID and face to face is the exact one that took to the wrong information from identity thefts. Marilynn
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible battery 🔋
on May 2, 2024
Posted by: NeedsNewWatch
Switched from the galaxy 5 pro and the battery life on my new galaxy 6 is horrible!!! Wouldn't not recommend this watch to anyone. Does not even last me a whole shift at work
Response from Samsung USBy Social Commerce, May 2, 2024
Greetings,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your directness. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. On average, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Check out, "Reduced battery life on your Samsung smart watch" when you have some time available to help resolve what you may be experiencing with your watch's battery life. Feel free to contact Samsung Support afterward if you would like any further assistance or if you have any questions for us. We're always happy to help you in any way that we can! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your directness. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. On average, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Check out, "Reduced battery life on your Samsung smart watch" when you have some time available to help resolve what you may be experiencing with your watch's battery life. Feel free to contact Samsung Support afterward if you would like any further assistance or if you have any questions for us. We're always happy to help you in any way that we can! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Written by a customer while visiting Samsung US
Customer Rating
2
Not worth it
on September 6, 2023
Posted by: Kelly
from Denver Colorado
Expertise:Intermediate
I love most of the new features on the watch but the watch battery needs to be charged every other day vs the others last 3-4 days, I'm extremely disappointed in how it does the sleep stages primarily deep sleep(stupid thing only goes up to 20 minutes vs other watches have claimed about 2 hours average in my case). I am sending this back. HUGE disappointment. I've been a samsung user for the past 17 years and this is one, if not, the biggest disappointment I've had of theirs.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy Debra, Social Commerce, September 11, 2023
Howdy Kelly,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch6. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time in your day to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick and easy access. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45 % in just 30 minutes! Check out the article that I have linked below titled, "Use Samsung Health sleep monitoring on your Galaxy Watch" for some helpful information that you may find beneficial in regard to your sleep monitoring. Feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00090402/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch6. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time in your day to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick and easy access. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45 % in just 30 minutes! Check out the article that I have linked below titled, "Use Samsung Health sleep monitoring on your Galaxy Watch" for some helpful information that you may find beneficial in regard to your sleep monitoring. Feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00090402/
Written by a customer while visiting Samsung US
Customer Rating
5
I don't need any other watch.
on December 3, 2023
Posted by: Bumbum
[This review was collected as part of a promotion.] Cute: check
Elegant: check
Versatility: check
The battery lasts for more than 2 days.
Found cases and straps to fit every outfits. I only need to charge when I shower.
Elegant: check
Versatility: check
The battery lasts for more than 2 days.
Found cases and straps to fit every outfits. I only need to charge when I shower.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
loved the product
on August 16, 2023
Posted by: deamer
Great product to own. love the colors, features and price
Written by a customer while visiting Samsung US
Customer Rating
5
Light weight, fast and nice looks
on December 12, 2023
Posted by: Rahul8024
[This review was collected as part of a promotion.] It's nice and sleek, effectively fast and looks very good
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
BAD
on May 7, 2024
Posted by: dsterling9
I have owned two Galaxy Watches and was disappointed with both. The shape alone makes it difficult to use.
Response from Samsung USBy Social Commerce, May 7, 2024
Hi Dsterling9,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch6. We appreciate your directness. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having any information available and without being able to ask you any follow up questions to clarify what you have shared with us; I recommend reaching out to Samsung Support if you would like any additional assistance and/or help with troubleshooting your device. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch6. We appreciate your directness. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having any information available and without being able to ask you any follow up questions to clarify what you have shared with us; I recommend reaching out to Samsung Support if you would like any additional assistance and/or help with troubleshooting your device. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US