Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 44mm BT - Graphite - (2023)
Average customer rating
4.5
(716 Reviews)
Rating breakdown 716 reviews
5 Stars
521
4 Stars
105
3 Stars
38
2 Stars
24
1 Star
28
76%of customers recommend this product.
(
118 out of
155)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 44mm BT - Graphite - (2023)
Customer Rating
1
Watch6 update
on December 15, 2024
Posted by: PeterC
Update of software killed my watch6.
Battery is now dreadful, not even a day..before nearly 3 days. I now can't charge the watch from power share on my ultr24. How do I get my decent watch back, or maybe you can send me a new watch as you broke mine!
Battery is now dreadful, not even a day..before nearly 3 days. I now can't charge the watch from power share on my ultr24. How do I get my decent watch back, or maybe you can send me a new watch as you broke mine!
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 16, 2024
Salutations Peter,
Thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Watch6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Software updates are like oil changes and tune-ups for your devices; they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. Take a moment to review, "Samsung smart watch will not charge or power on" if you would like to conduct some troubleshooting steps on your device to help resolve what you have described to be experiencing. Let us know if you have any questions for us or if you would like further assistance by reaching out to Samsung Support at your leisure. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
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https://smsng.us/X-Messages
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https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01003100/
Thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Watch6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Software updates are like oil changes and tune-ups for your devices; they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. Take a moment to review, "Samsung smart watch will not charge or power on" if you would like to conduct some troubleshooting steps on your device to help resolve what you have described to be experiencing. Let us know if you have any questions for us or if you would like further assistance by reaching out to Samsung Support at your leisure. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01003100/
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointingly weak vibration motor
on November 28, 2024
Posted by: JerseyJoe
from NJ
Expertise:Intermediate
It's such a shame, I was very much looking forward to getting this new watch but was very disappointed when I did. I've been a loyal Samsung customer for as long as I can remember. I previously had the Active 2 and S3 models of their smart watches, which I was perfectly happy with, but needed to upgrade because the batteries started to degrade. Unfortunately, after missing many important calls and text messages, I quickly realized that the vibration intensity on the Watch 6 was so much weaker than the prior two watch models. The main reason why I wear a smartwatch is so that I can receive my phone calls and texts when my phone is in my pocket and I wouldn't otherwise feel the vibration, or here the ringer, while working outdoors. So even though I was content with all the other features that the Watch 6 offered, I ultimately returned it because it just was not acceptable for me to be missing calls and texts. I am now considering the Watch 7, but I've been reading similar reviews complaining about similarly weak vibration motors on the Watch 7. Therefore, I am writing this review to emphasize for Samsung how important a strong vibration motor is for their customers, so that they hopefully improve it in future watch models. I would like to remain a loyal Samsung customer, but unfortunately it seems like the customer complaints of the weak vibration motors have been falling on deaf ears. Please improve this Samsung! Thank you.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
3
Response from Samsung USBy Social Commerce, December 4, 2024
It's great to hear from you, Joe. Your feedback on the Galaxy Watch6 is greatly appreciated as we continue to make improvements. The Galaxy Watch6 offers a variety of features designed to keep you connected and make your life easier. You can make calls, send texts, and stream music directly from your wrist. Additionally, you can capture photos by framing them on your Watch. If you happen to forget your phone, you'll still receive notifications and be able to locate it on a map. The Watch also allows you to store payment cards, digital IDs, and boarding passes, so you won't forget your wallet. Plus, you can access your favorite apps like Google Maps, Peloton, and Spotify effortlessly. We've noted your suggestion about making the vibration stronger. Your feedback is appreciated as we continue to improve! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: bob the builder
from Wa State
Expertise:Intermediate
Verified Purchase:Yes
Swipe Left! they eliminated button use, you can only swipe to get to apps. I only use it for exercise the rest is a waste.
Response from Samsung USBy Social Commerce, December 3, 2024
Thanks for taking the time to reach out to us. We always look forward to hearing from our valued customers. You can customize your Galaxy Watch's Home key (Power key) to launch your favorite app for quick access. To do this, navigate to Settings on your watch, then swipe to and tap on Advanced features (or Advanced). Next, tap Customize buttons (or Home key) and select "Double press" or "Double press Home key" to choose the app you want to launch; on some models, you can skip this step or select "None" to disable the feature. Once set up, double pressing the Home key, located on the top right of the watch, will open your selected app. If you have a Wear OS model, you can customize the Back key as well—simply swipe up, tap "Short press" under Back key, and choose between "Go to previous screen" or "Show recent apps." Enjoy easy access to your preferred applications! If you need any further assistance with this or anything else, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Ragg
from New York
Expertise:Expert
Verified Purchase:Yes
Poor design and slow perfmance, charging wont last for long.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, December 23, 2024
Hello Ragg,
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third-party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Please take a moment to review, "Samsung smart watch screen is slow, frozen, or not responding" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing with your Galaxy Watch6. We would be more than happy to assist you with what you may be experiencing with your Galaxy Watch6 and without being able to ask you any follow up questions to clarify what you've shared with us, I suggest reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third-party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Please take a moment to review, "Samsung smart watch screen is slow, frozen, or not responding" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing with your Galaxy Watch6. We would be more than happy to assist you with what you may be experiencing with your Galaxy Watch6 and without being able to ask you any follow up questions to clarify what you've shared with us, I suggest reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Written by a customer while visiting Samsung US
Customer Rating
1
Bad
on December 24, 2024
Posted by: Watchmeister
Poor battery life. Incredibly laggy. Horrible spotify support. The watch infuriates me every time I use it. Who designs the ux on these..
Response from Samsung USBy R&R Team, December 26, 2024
Hi Watchmeister,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch6. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch6 battery can last up to 40 hours so that you stay in charge of your day. When you finally need to power up your Watch6, you can quickly charge it from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Be sure to check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the free time in your busy day to learn more about how to increase your watch's battery life. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third-party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Also check out, "Samsung smart watch screen is slow, frozen, or not responding" to help resolve what you have described to be experiencing with your device. If you have any questions for us after reviewing the resources that have been shared or you would like any further assistance, do not hesitate to reach out to Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch6. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch6 battery can last up to 40 hours so that you stay in charge of your day. When you finally need to power up your Watch6, you can quickly charge it from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Be sure to check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the free time in your busy day to learn more about how to increase your watch's battery life. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third-party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Also check out, "Samsung smart watch screen is slow, frozen, or not responding" to help resolve what you have described to be experiencing with your device. If you have any questions for us after reviewing the resources that have been shared or you would like any further assistance, do not hesitate to reach out to Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Written by a customer while visiting Samsung US
Customer Rating
2
I've fallen & I can't get up but my battery's dead
on January 2, 2024
Posted by: BarbyM
from Fort Wayne, IN
Expertise:Intermediate
I like this watch and I think it has a lot of nice features. But the battery won't even make it though the day; it poops out after about 6 hours! I'm in my 70's and one if the main reasons I bought this watch was for fall protection. This watch will NOT help me if I fall and the battery is dead or if the watch is on the charger!
I've tried removing apps, turning off settings like always on, dimming the display, and I don't usually make phone calls. This wasn't a cheap watch, and this poor battery performance is inexcusable!
I've tried removing apps, turning off settings like always on, dimming the display, and I don't usually make phone calls. This wasn't a cheap watch, and this poor battery performance is inexcusable!
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
2
Response from Samsung USBy Social Commerce, January 3, 2024
Hey BarbyM,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6. Your feedback is invaluable to us. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Typically, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Take a look at, "Reduced battery life on your Samsung smart watch" when you have the time to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your easy access. Please feel free to reach out to Samsung Support if you have any questions for us or if would like any further assistance after reviewing the provided resource. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6. Your feedback is invaluable to us. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Typically, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Take a look at, "Reduced battery life on your Samsung smart watch" when you have the time to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your easy access. Please feel free to reach out to Samsung Support if you have any questions for us or if would like any further assistance after reviewing the provided resource. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Battery
on November 18, 2023
Posted by: Danny
from Woods Cross, UT
I was very excited to get this watch because it said it had a new and improved battety life, but the battery life is awful. I have to charge it everyday. There is no way I could wear it overnight and still have much if any battery life the next day. Very disappointing.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Social Commerce, November 23, 2023
Howdy Danny,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch6. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time in your day to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick access. Please feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch6. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time in your day to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick access. Please feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Written by a customer while visiting Samsung US
Customer Rating
5
Sleek and modern
on December 4, 2023
Posted by: DuckyLove
[This review was collected as part of a promotion.] I love my new watch! It was such an upgrade from my galaxy watch 3. I prefer no bezel because it give you a larger screen and a more sleek design.
Sleep tracking has been extremely accurate and insightful. I got it in gold and it's definitely more silvery. It does have a hint of gold in certain light but I personally like it that it's more a silver color. I also love how thin the watch is. It's not bulky and the 40mm fits perfectly for my really small wrist. It's durable and I know I'll be able to utilize it for a really long time!
Sleep tracking has been extremely accurate and insightful. I got it in gold and it's definitely more silvery. It does have a hint of gold in certain light but I personally like it that it's more a silver color. I also love how thin the watch is. It's not bulky and the 40mm fits perfectly for my really small wrist. It's durable and I know I'll be able to utilize it for a really long time!
Value
5
Written by a customer while visiting Samsung US