Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 44mm BT - Graphite - (2023)
Average customer rating
4.5
(716 Reviews)
Rating breakdown 716 reviews
5 Stars
521
4 Stars
105
3 Stars
38
2 Stars
24
1 Star
28
76%of customers recommend this product.
(
118 out of
155)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 44mm BT - Graphite - (2023)
Customer Rating
1
Sensors are unreliable
on May 7, 2024
Posted by: Zoilo
Sensors are reliable, the stress always shows my stressed levels all the way up, like always even when I'm in bed resting.. It's Def not working correctly, this is unacceptable especially for such an expensive watch
Response from Samsung USBy Social Commerce, May 8, 2024
Hey Zoilo,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6. Your feedback is invaluable to us. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. With the Samsung Health app and a supported phone or smart watch, you can measure your stress levels by checking your heart rate and some other factors. To use this feature, your phone or smart watch must have a heart rate sensor. This sensor is not available on all phones, but you can connect a wearable device with a heart rate sensor to measure your stress. This feature may also not be available on iOS devices. Take a look at, "Measure your stress level with Samsung Health" and "Use the Samsung Health Monitor app on your Galaxy watch" if you would like more information on using this feature. Also check out, "Properly wear and clean your Samsung smart watch" to ensure that you are wearing your watch correctly. If you would like to share any other feedback with us or if you have any questions for us, please feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00080574/
https://www.samsung.com/us/support/answer/ANS00087703/
https://www.samsung.com/us/support/answer/ANS00084602/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6. Your feedback is invaluable to us. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. With the Samsung Health app and a supported phone or smart watch, you can measure your stress levels by checking your heart rate and some other factors. To use this feature, your phone or smart watch must have a heart rate sensor. This sensor is not available on all phones, but you can connect a wearable device with a heart rate sensor to measure your stress. This feature may also not be available on iOS devices. Take a look at, "Measure your stress level with Samsung Health" and "Use the Samsung Health Monitor app on your Galaxy watch" if you would like more information on using this feature. Also check out, "Properly wear and clean your Samsung smart watch" to ensure that you are wearing your watch correctly. If you would like to share any other feedback with us or if you have any questions for us, please feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00080574/
https://www.samsung.com/us/support/answer/ANS00087703/
https://www.samsung.com/us/support/answer/ANS00084602/
Written by a customer while visiting Samsung US
Customer Rating
5
Good upgrade from watch 4
on August 21, 2023
Posted by: Tempura
Expertise:Intermediate
People who are comparing watch 6 with 5 pro don't understand that the 5 pro was more of an outdoor activity watch like apple watch ultra. Watch 6 and 6 classic is the next version of 5 and 4 classic basically. So if you liked the sturdy build and days of battery life of 5 pro don't get the new ones!
I upgraded from 4 and the extra battery time and quick charging does make a difference for me since I use the sleep tracking function. It's also not as laggy as 4, brighter, and larger in screen size. It's a lot more comfortable but it might just be the different watch band. All in all I'm happy with the upgrade, especially with the trade in.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung watch 6 classic 47mm.
on August 17, 2023
Posted by: bcooley1983
Expertise:Expert
I purchased the watch 6 classic 47mm. I love the fact that Samsung brought back the rotating bezel. I solved the battery by changing a few settings. One of which was having the watch face on all the time.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Horrible battery life! Save your money.
on January 6, 2024
Posted by: DaveD
Don't let appearances fool you. The battery life on the watch is pathetic and will be lucky to last you 18 hours. My old Gear 3 could last almost 3 days. Do better Samsung! You should replace these watches with one that has the same features but a better battery.
Response from Samsung USBy Social Commerce, January 8, 2024
Hello there DaveD,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Typically, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch6 may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" when you have some available time out of your schedule to conduct some troubleshooting steps to help resolve what you may be experiencing with your watch's battery life. Please do not hesitate to reach out to Samsung Support afterwards if you have any questions for us or if you would like any further assistance. We're happy to assist you in any way that we can! Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Typically, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch6 may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" when you have some available time out of your schedule to conduct some troubleshooting steps to help resolve what you may be experiencing with your watch's battery life. Please do not hesitate to reach out to Samsung Support afterwards if you have any questions for us or if you would like any further assistance. We're happy to assist you in any way that we can! Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Written by a customer while visiting Samsung US
Customer Rating
3
Good watch but lacking sensor accuracy
on September 2, 2023
Posted by: Starsfanatic23
Expertise:Intermediate
Health sensors extremely unreliable, heart rate constantly way off when working out and only accurate at rest. Watch is a great option only if dont care much about health data accuracy and want it more for apps / notifications.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy Debra, Social Commerce, September 5, 2023
Hey Starsfanatic23,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If the step and heart rate tracking features are not working properly on your watch, the watch band or strap may be too loose, or the watch's software might need updating. However, a simple reboot may solve the problem. When you have the free time in your schedule, please check out the article that I have linked below for you titled, "Step and heart rate tracking not working on Samsung smart watch" to help resolve what you have been experiencing with your Galaxy Watch6. Do not hesitate to reach out to Samsung Support if you would like any further assistance and/or help troubleshooting your Galaxy devices. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003204/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If the step and heart rate tracking features are not working properly on your watch, the watch band or strap may be too loose, or the watch's software might need updating. However, a simple reboot may solve the problem. When you have the free time in your schedule, please check out the article that I have linked below for you titled, "Step and heart rate tracking not working on Samsung smart watch" to help resolve what you have been experiencing with your Galaxy Watch6. Do not hesitate to reach out to Samsung Support if you would like any further assistance and/or help troubleshooting your Galaxy devices. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003204/
Written by a customer while visiting Samsung US
Customer Rating
3
Battery life could be better
on November 13, 2023
Posted by: Indymel979
[This review was collected as part of a promotion.] overall, I love this watch and it's functionality. Using it to track fitness goals is really easy. The only down side for me is battery life. it seems short compared to other fitness focused devices.
Value
3
Response from Samsung USBy Social Commerce, November 14, 2023
Greetings Indymel979,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that the Galaxy Watch6 battery allows you to stay in charge of your day? When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45 % in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time in your day to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick and easy access. Please feel free to reach out to Samsung Support if you would like any further assistance or if you have any questions for us. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that the Galaxy Watch6 battery allows you to stay in charge of your day? When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45 % in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time in your day to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick and easy access. Please feel free to reach out to Samsung Support if you would like any further assistance or if you have any questions for us. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Written by a customer while visiting Samsung US
Customer Rating
2
Nice overall features
on February 7, 2024
Posted by: Nrww
from North Carolina
Expertise:Expert
Purchased a month ago and am very disappointed in battery life. The battery lasts maybe 26 hours and that's on watch only and no apps running.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
3
Response from Samsung USBy Social Commerce, February 8, 2024
Aloha Nrww,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Generally, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please take a moment to review the article titled, "Reduced battery life on your Samsung smart watch" when you have some time available out of your busy schedule to conduct some troubleshooting steps to help resolve what you may be experiencing with your watch's battery life. Please do not hesitate to reach out to Samsung Support afterwards if you have any questions for us. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Generally, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please take a moment to review the article titled, "Reduced battery life on your Samsung smart watch" when you have some time available out of your busy schedule to conduct some troubleshooting steps to help resolve what you may be experiencing with your watch's battery life. Please do not hesitate to reach out to Samsung Support afterwards if you have any questions for us. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible battery life & junk watch band!
on March 21, 2024
Posted by: ldiluzio
from Fort Myers Fl.
Expertise:Intermediate
Not at all happy with this watch! Battery life even in power saving is 36 hours at best! Band has come apart twice and almost lost the watch!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
2
Response from Samsung USBy Social Commerce, March 25, 2024
Hey ldiluzio,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide damage protection for your investments. This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. It's like the ultimate peace of mind! On average, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Take a look at the article that I have linked below for you titled, "Reduced battery life on your Samsung smart watch" when you have some free time out of your busy schedule to conduct some quick troubleshooting steps to help resolve what you may be experiencing with your watch's battery life. It is frustrating when your Samsung smart watch strap or band falls off unexpectedly. The good news is this usually only happens if the band or strap is not installed properly, or when wearing the watch improperly, which are both easy to fix. However, the band or strap should be replaced if it's damaged, will not stay attached to your watch, or keeps falling off. Also take a look at, "Samsung smart watch strap or band falls off" to learn some important information about connecting your watch strap. Let us know if you would like further assistance after reviewing the above resource by contacting Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
https://www.samsung.com/us/support/troubleshooting/TSG01001062/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide damage protection for your investments. This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. It's like the ultimate peace of mind! On average, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Take a look at the article that I have linked below for you titled, "Reduced battery life on your Samsung smart watch" when you have some free time out of your busy schedule to conduct some quick troubleshooting steps to help resolve what you may be experiencing with your watch's battery life. It is frustrating when your Samsung smart watch strap or band falls off unexpectedly. The good news is this usually only happens if the band or strap is not installed properly, or when wearing the watch improperly, which are both easy to fix. However, the band or strap should be replaced if it's damaged, will not stay attached to your watch, or keeps falling off. Also take a look at, "Samsung smart watch strap or band falls off" to learn some important information about connecting your watch strap. Let us know if you would like further assistance after reviewing the above resource by contacting Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
https://www.samsung.com/us/support/troubleshooting/TSG01001062/
Written by a customer while visiting Samsung US