Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 44mm BT - Graphite - (2023)
Average customer rating
4.5
(716 Reviews)
Rating breakdown 716 reviews
5 Stars
521
4 Stars
105
3 Stars
38
2 Stars
24
1 Star
28
76%of customers recommend this product.
(
118 out of
155)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 44mm BT - Graphite - (2023)
Customer Rating
5
Smart looks for a Smart watch
on January 2, 2024
Posted by: Jm2426
[This review was collected as part of a promotion.] Works great for tracking workouts and daily steps. Great for teachers so they can keep track of calls and texts without using the phone. Stylish looks for any outfit.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Bad battery Life
on January 4, 2024
Posted by: r217
from Pennsylvania
Expertise:Intermediate
Purchased this for Christmas, I am disappointed in the battery life. I have friends with other brand watched that do comparable things, and are not brand new that last much longer than this watch does brand new. I have turned off all the extra features to reduce the usage, and still will hardly last a day.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
3
Response from Samsung USBy Social Commerce, January 4, 2024
Good day R217,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. On average, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch6 may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" when you have some free time out of your busy schedule to conduct some troubleshooting steps to help resolve what you may be experiencing with your watch's battery life. Feel free to reach out to Samsung Support afterwards if you have any questions for us or if you would like any further assistance. We are here to assist you in every way that we can! Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. On average, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch6 may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" when you have some free time out of your busy schedule to conduct some troubleshooting steps to help resolve what you may be experiencing with your watch's battery life. Feel free to reach out to Samsung Support afterwards if you have any questions for us or if you would like any further assistance. We are here to assist you in every way that we can! Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Written by a customer while visiting Samsung US
Customer Rating
5
Simplified yet elegant watch
on January 5, 2024
Posted by: Sathiya
[This review was collected as part of a promotion.] The Samsung watch 6 is my day to day driver from wake up until bed time. This is the best watch in the market considering the features it offers. The display is crystal and plenty of features almost all the aspects.
I would recommend this watch and this will be your prestigious in your arm.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT UPGRADE TO ME FRONTIER 3
on January 12, 2024
Posted by: USMCE5
from Georgia
Expertise:Expert
I purchased this watch vs. replacing the battery in my Frontier 3, which I loved, because of the trade-in program. There was a hiccup with the trade-in program, but with some persistence, support did fix the issue. I do wish that part had not happened, but...
I love this watch. It works great and with aging eyes, the larger screen is very helpful. I have found the battery life quite sufficient, which based on other reviews, I was skeptical about. I am a pretty heavy user, as I don't like carrying my phone. I don't do a lot of long phone calls with it, but so far so good.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Pretty disappointing
on January 26, 2024
Posted by: AnneDA
from Georgia
Expertise:Expert
Oh boy. I bought this watch hoping it'd be better than my Galaxy Watch Active, solely in the battery department, because I was tired of having to constantly charge my watch almost every night. I use my watch mostly when I'm sleeping to track heart and seizure activity, so it was important that it not accidentally die on me.
This watch is somehow even WORSE than the Galaxy Active. Despite turning off many battery-draining functions, by the end of the day, it's already more than half dead. It was basically pointless to buy, and I'm super disappointed in it.
The only pros I can think of:
1. Non-scratch screen. It's been banged into things a fair amount of times and doesn't have a single scratch on it yet, which is genuinely impressive.
2. More fun functions, when I remember they exist, like the ability to use google maps.
1. Non-scratch screen. It's been banged into things a fair amount of times and doesn't have a single scratch on it yet, which is genuinely impressive.
2. More fun functions, when I remember they exist, like the ability to use google maps.
The music controls don't always work. Sometimes it malfunctions and says it's not connected to the internet and can't use basic voice commands. In general, it's just not great.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Social Commerce, January 29, 2024
Howdy AnneDA,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below.
Thank you for being a valued Samsung customer. On average, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time in your day to learn more about how to increase your watch's battery life. Without having more details available regarding what you may be experiencing with your Galaxy Watch6 features and without being able to ask you any follow up questions to clarify what you have shared with us; I recommend reaching out to Samsung Support if you would like help troubleshooting your device. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below.
Thank you for being a valued Samsung customer. On average, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time in your day to learn more about how to increase your watch's battery life. Without having more details available regarding what you may be experiencing with your Galaxy Watch6 features and without being able to ask you any follow up questions to clarify what you have shared with us; I recommend reaching out to Samsung Support if you would like help troubleshooting your device. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Written by a customer while visiting Samsung US
Customer Rating
4
Great battery
on January 29, 2024
Posted by: Suesnothome
I've had this watch several months and mostly love it. On my last galaxy watch I could speak a text message, on this one it's difficult to find the microphone. Also I have the gold watch band and part has discolored and I can't get it clean. And the gold is actually an off white.
Written by a customer while visiting Samsung US
Customer Rating
2
Not great for cardiac monitoring
on January 30, 2024
Posted by: Rossmomx5
from Phoenix, AZ
Expertise:Expert
I occasionally pass out from my tachycardia and low blood pressure to I only wanted the watch to monitor my heart and to notify my husband if I blacked out and fell.
I also have a pacemaker and this thing is worthless for cardiac monitoring because it keeps saying my HR is 30, which is impossible because the lowest my pacemaker will let my HR go is 65.
I also have a pacemaker and this thing is worthless for cardiac monitoring because it keeps saying my HR is 30, which is impossible because the lowest my pacemaker will let my HR go is 65.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy Social Commerce, January 31, 2024
Greetings Rossmomx5,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. For your convenience, I have linked our Terms and Conditions below that contains so great information regarding the proper placement of the watch sensor on the body in regard to pacemakers and implantable medical devices. These devices should have a minimum separation of six (6) inches between a mobile device and an implantable medical device, such as a pacemaker or cardioverter defibrillator, to avoid potential interference with the medical device. Persons who have such medical devices should: * ALWAYS keep the mobile device more than six (6) inches from their implantable medical device when the mobile device is turned ON, do not carry the mobile device in a breast pocket, use the ear opposite the implantable medical device to minimize the potential for interference. * Turn the mobile device OFF immediately if there is any reason to suspect that interference is taking place. * Read and follow the directions from the manufacturer of your implantable medical device. If you have any questions about using your wireless mobile device with an implantable medical device, consult your healthcare provider. Please do not hesitate to reach out to Samsung Support if you would like any further assistance or if you have any questions for us. We're always happy to help! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
samsung.com/us/heartratesensor
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. For your convenience, I have linked our Terms and Conditions below that contains so great information regarding the proper placement of the watch sensor on the body in regard to pacemakers and implantable medical devices. These devices should have a minimum separation of six (6) inches between a mobile device and an implantable medical device, such as a pacemaker or cardioverter defibrillator, to avoid potential interference with the medical device. Persons who have such medical devices should: * ALWAYS keep the mobile device more than six (6) inches from their implantable medical device when the mobile device is turned ON, do not carry the mobile device in a breast pocket, use the ear opposite the implantable medical device to minimize the potential for interference. * Turn the mobile device OFF immediately if there is any reason to suspect that interference is taking place. * Read and follow the directions from the manufacturer of your implantable medical device. If you have any questions about using your wireless mobile device with an implantable medical device, consult your healthcare provider. Please do not hesitate to reach out to Samsung Support if you would like any further assistance or if you have any questions for us. We're always happy to help! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
samsung.com/us/heartratesensor
Written by a customer while visiting Samsung US
Customer Rating
4
Very good choice for a smart watch
on January 31, 2024
Posted by: JWCFLA
[This review was collected as part of a promotion.] Pros
Awesome display, big & bright
Awesome display, big & bright
Best choice for Android
Great for sleep details
Cons
Battery life
Battery life
Some issues with heart rate monitoring
Some features don't work if you're not using a Galaxy phone
Value
4
Written by a customer while visiting Samsung US