Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 44mm BT - Graphite - (2023)
Average customer rating
4.5
(716 Reviews)
Rating breakdown 716 reviews
5 Stars
521
4 Stars
105
3 Stars
38
2 Stars
24
1 Star
28
76%of customers recommend this product.
(
118 out of
155)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 44mm BT - Graphite - (2023)
Customer Rating
1
Skip this one.
on January 1, 2024
Posted by: Ordn
Expertise:Expert
I wouldn't recommend getting the SGW6. One reason is the battery drains very quickly. I thought this would be an upgrade from my SGW2 Active, but unfortunately, it is not. My major issue with this is the frequent disconnect from my Samsung Galaxy phone. Sometimes twice a day, sometimes five times. My phone could be a few inches from my wrist, and the alert on my watch would go off about it being disconnected. The watch also fails to connect to the Wi-Fi if I'm home. I know it’s meant to be for updates, but it doesn’t do that properly. My 2-Active never had these issues unless I left my phone far away. I completely regret trading it in. Plenty of people online on sites like Reddit have been complaining about it. I'll likely sell it.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Social Commerce, January 3, 2024
Hello there Ordn,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your honesty. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Typically, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Take a look at, "Reduced battery life on your Samsung smart watch" when you have the time to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your easy access. If your watch randomly disconnects from your phone, restart your watch. You should also make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch. Take a look at, "Samsung smart watch will not connect to a phone" and "Cannot connect Samsung smart watch to Wi-Fi" to conduct some troubleshooting to help resolve what you have described to be experiencing with your device. Please don't hesitate to reach out to Samsung Support afterwards if you have any questions or if you would like any further assistance. We're always here to assist you! Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
https://www.samsung.com/us/support/troubleshooting/TSG01003084/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your honesty. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Typically, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Take a look at, "Reduced battery life on your Samsung smart watch" when you have the time to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your easy access. If your watch randomly disconnects from your phone, restart your watch. You should also make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch. Take a look at, "Samsung smart watch will not connect to a phone" and "Cannot connect Samsung smart watch to Wi-Fi" to conduct some troubleshooting to help resolve what you have described to be experiencing with your device. Please don't hesitate to reach out to Samsung Support afterwards if you have any questions or if you would like any further assistance. We're always here to assist you! Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
https://www.samsung.com/us/support/troubleshooting/TSG01003084/
Written by a customer while visiting Samsung US
Customer Rating
1
Very disappointing product
on November 14, 2023
Posted by: Anonymous
Expertise:Expert
Very disappointing product, I am dissatisfied. Despite being an expensive smartwatch, I expected greater precision in measurements, especially in sleep tracking. Throughout the week, it indicates that I have only slept for 5 hours, when in reality, I sleep for 8. I tried another watch from a more affordable brand, and it accurately records sleep hours; besides, it wrongly states that I wake up several times at night when it's not the case. Additionally, I am facing issues with the lack of update for watch faces and corresponding data
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Social Commerce, November 22, 2023
Hey there NicolasAriza,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. For your convenience, I have included an article titled, "Use Samsung Health sleep monitoring on your Galaxy Watch" to help you resolve what you may be experiencing with your Galaxy Watch6, linked below. We recommend clearing out your app cache as well, linked also provided. If you would like additional assistance after reviewing these provided resources, please feel free to reach out to Samsung Support for further assistance and/or help with troubleshooting your Galaxy Watch6 further. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00090402/
https://www.samsung.com/us/support/answer/ANS00077611/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. For your convenience, I have included an article titled, "Use Samsung Health sleep monitoring on your Galaxy Watch" to help you resolve what you may be experiencing with your Galaxy Watch6, linked below. We recommend clearing out your app cache as well, linked also provided. If you would like additional assistance after reviewing these provided resources, please feel free to reach out to Samsung Support for further assistance and/or help with troubleshooting your Galaxy Watch6 further. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00090402/
https://www.samsung.com/us/support/answer/ANS00077611/
Written by a customer while visiting Samsung US
Customer Rating
3
Ok bad battery
on September 6, 2023
Posted by: Mick75
from Princeton wv
Expertise:Expert
Love the watch but the battery drains fast. Wish it had the battery tge watch 5 pro has!
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy Debra, Social Commerce, September 12, 2023
Howdy Mick75,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have some unobstructed time out of your hectic day, be sure to check out the article titled, "Reduced battery life on your Samsung smart watch" to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick access. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45 % in just 30 minutes! How fantastic and convenient is that? Please do not hesitate to contact Samsung Support if you have any questions for us, if you would like to share any other feedback with us, or if you would like help troubleshooting your Galaxy devices. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have some unobstructed time out of your hectic day, be sure to check out the article titled, "Reduced battery life on your Samsung smart watch" to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick access. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45 % in just 30 minutes! How fantastic and convenient is that? Please do not hesitate to contact Samsung Support if you have any questions for us, if you would like to share any other feedback with us, or if you would like help troubleshooting your Galaxy devices. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
3
GPS does not track long runs well
on September 7, 2023
Posted by: phaley91
I bought this on the release date. I really like the app options and it works well with my S22 phone. I have decided to return my watch because the GPS performs poorly on long runs. Activity and fitness are my biggest motivation for wanting a wearable. At a one hour run, I believe the watch was off by close to one mile.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
4
Response from Samsung USBy Debra, Social Commerce, September 11, 2023
Hi Phaley91,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch6. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Samsung smart watch has a GPS sensor that can monitor your real-time location without connecting to a phone. When the watch is connected with a phone, it will obtain its GPS location from the phone to help improve the location accuracy. However, GPS on a Galaxy Watch Active2 may not be accurate or take longer (about 2-3 minutes) than usual to obtain your location if the watch is disconnected from your phone for more than a day. When you have the availability out of your busy day, please check out the article titled, "GPS not working properly on Samsung smart watch" to conduct some troubleshooting steps on your watch to help resolve what you have been experiencing. For your convenience I have linked that article below for your quick and easy access. If you would like any further assistance and/or help troubleshooting your Galaxy devices, please feel free to reach out to Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01203472/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch6. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Samsung smart watch has a GPS sensor that can monitor your real-time location without connecting to a phone. When the watch is connected with a phone, it will obtain its GPS location from the phone to help improve the location accuracy. However, GPS on a Galaxy Watch Active2 may not be accurate or take longer (about 2-3 minutes) than usual to obtain your location if the watch is disconnected from your phone for more than a day. When you have the availability out of your busy day, please check out the article titled, "GPS not working properly on Samsung smart watch" to conduct some troubleshooting steps on your watch to help resolve what you have been experiencing. For your convenience I have linked that article below for your quick and easy access. If you would like any further assistance and/or help troubleshooting your Galaxy devices, please feel free to reach out to Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01203472/
Written by a customer while visiting Samsung US
Customer Rating
4
Great watch
on November 13, 2023
Posted by: Shorty318
[This review was collected as part of a promotion.] Great watch upgraded from the Active2 to the Watch6. Love it. The look the display and all that. One minus is I still wish the battery was still a bit better. It is better than my active2 but think it could still be better. Still charging it daily but it charges fairly quick.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Incompatible with most phones
on November 30, 2023
Posted by: Disappointed
Apparently there are limited phones that are compatible with this watch. I have a new Samsung phone but it is not compatible. There is nothing on the website which accurately describes what is and is not compatible (the language I see is "compatible with most phones"). Only newer "S" models are compatible according to my help chat rep. Will be returning the watch.
Response from Samsung USBy Social Commerce, December 1, 2023
Good day,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Wearable app is the core for everything related to your Samsung smart watch. However, this app is only available on your phone, which means you need to connect your watch and phone together. Samsung watches are only compatible with certain Android and iOS phones - make sure your phone is compatible before you try setting up your watch. Since you have stated that you have a Samsung product, a Galaxy phone will have the most compatibility options. Just be sure to download the Galaxy Wearable app from the Play Store, and make sure your phone has the latest software. The Galaxy Watch6 and Galaxy Watch6 Classic are compatible with Phones with Android 10.0 and RAM 2.0 GB or higher. For your convenience, I have linked an article for your review below titled, "Samsung smart watch and phone compatibility." Feel free to take a look at it if you would like more information on our watch and phone compatibility requirements. Let us know if you have any questions or if you would like any further assistance. We're here to assist you in every way that we can! Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082502/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Wearable app is the core for everything related to your Samsung smart watch. However, this app is only available on your phone, which means you need to connect your watch and phone together. Samsung watches are only compatible with certain Android and iOS phones - make sure your phone is compatible before you try setting up your watch. Since you have stated that you have a Samsung product, a Galaxy phone will have the most compatibility options. Just be sure to download the Galaxy Wearable app from the Play Store, and make sure your phone has the latest software. The Galaxy Watch6 and Galaxy Watch6 Classic are compatible with Phones with Android 10.0 and RAM 2.0 GB or higher. For your convenience, I have linked an article for your review below titled, "Samsung smart watch and phone compatibility." Feel free to take a look at it if you would like more information on our watch and phone compatibility requirements. Let us know if you have any questions or if you would like any further assistance. We're here to assist you in every way that we can! Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082502/
Written by a customer while visiting Samsung US
Customer Rating
5
Has it all!
on December 12, 2023
Posted by: Samsung4Lyfe
[This review was collected as part of a promotion.] This watch has it all and can do way more than I could ever need it to. From tracking workouts to tracking monthly cycles to sleep cycles this watch is an amazing upgrade from my FitBit Sense.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Some Nice Features with Poor Battery Life
on February 26, 2024
Posted by: jr22
I've been using the watch for about 5 days and there are many of its features that I like. It's attractive and has exercise tracking and health monitoring. You are able to receive alerts for texts, emails and calls. I have a very small wrist and the fabric band works wonderfully for me. The one aspect that I wish Samsung would work on is battery life. One workout uses almost 30% of the battery and I've turned off GPS tracking, wifi and the always on display. I have another smartwatch that has 14-day battery life and costs approximately 1 1/2 times less and is about as accurate. I find that I'm having to charge this watch twice a day. I hope Samsung can find a way to work on this battery issue. It's just too short.
Written by a customer while visiting Samsung US