Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 44mm BT - Graphite - (2023)
Average customer rating
4.5
(716 Reviews)
Rating breakdown 716 reviews
5 Stars
521
4 Stars
105
3 Stars
38
2 Stars
24
1 Star
28
76%of customers recommend this product.
(
118 out of
155)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 44mm BT - Graphite - (2023)
Customer Rating
3
Decent Functionality but limited based on OS
on December 22, 2023
Posted by: JBJBJBJB
[This review was collected as part of a promotion.] I was looking to upgrade my smart fitness tracker and figured it was time to get one that connects to my phone for music, phone calls, messages, internet in general. The issue that was not clearly advertised is that older phones do not have a recent enough Android OS to connect. I had an older Samsung phone which does not connect to this watch as the OS is not compatible. Very frustrating.
Otherwise, the watch works fine. It is missing some types of apps that I would like to have on the watch (i.e., tap to pay functionality is limited to only Pay and not Wallet). I like I can keep the screen off as it keeps the battery long enough to last 2 days. Charging is a little slower than I would like, but I try to charge it overnight. The size is decent - a little bigger than I was looking for, but I haven't bumped it into anything yet.
It connects to my upgraded phone fine and the call quality through the phone is clear. Getting repeat notifications can be frustrating (I think I got notified about the weather 6 times in a day before I turned off notifications for the app). The corresponding apps on the phone are fine - basic functionality is met.
Overall a decent watch, definitely better priced than some other models, but has some issues as well.
Value
3
Response from Samsung USBy Social Commerce, December 27, 2023
Hi there JBJBJBJB,
Thanks for taking the opportunity to review your Samsung Galaxy Watch6. We appreciate your honesty. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. For your convenience, I have linked an article that you may find beneficial in the future when it comes to compatibility in regard to our phones and watches. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! How awesome is that? I've also linked an article titled, "Manage notifications on your Samsung smart watch" that you may want to also take a look at that would alleviate those multiple notifications that have been a nuisance to you. Please do not hesitate to contact Samsung Support if you have any questions for us or if you would like any further assistance. We're always here to help you in any way possible! Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082502/
https://www.samsung.com/us/watches/galaxy-watch6/
https://www.samsung.com/us/support/answer/ANS00061433/
Thanks for taking the opportunity to review your Samsung Galaxy Watch6. We appreciate your honesty. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. For your convenience, I have linked an article that you may find beneficial in the future when it comes to compatibility in regard to our phones and watches. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! How awesome is that? I've also linked an article titled, "Manage notifications on your Samsung smart watch" that you may want to also take a look at that would alleviate those multiple notifications that have been a nuisance to you. Please do not hesitate to contact Samsung Support if you have any questions for us or if you would like any further assistance. We're always here to help you in any way possible! Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082502/
https://www.samsung.com/us/watches/galaxy-watch6/
https://www.samsung.com/us/support/answer/ANS00061433/
Written by a customer while visiting Samsung US
Customer Rating
5
an essential weareable
on December 22, 2023
Posted by: Robert
[This review was collected as part of a promotion.] With the watch it gives you an extension of your cell phone, to be connected from your watch
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my watch!
on December 22, 2023
Posted by: IGetWhatIWant
[This review was collected as part of a promotion.] I absolutely love the Galaxy Watch6. It was easy to set up and I love the new Samsung Health Features and Sleep Coaching. The watch face is not too big and not too small...it's just right!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good Watch
on December 22, 2023
Posted by: bluedude
[This review was collected as part of a promotion.] It is a good watch for everyday use. It does that it's supposed to. Since I am in the samsung ecosystem it is useful. I like how it is lightweight and comfy. However, I would say that the battery drains pretty quickly. I don't think the health monitors are that accurate. Specifically, the stress and heart rate. Also I think they over calculate the steps as well. Overall, I would recommend this watch for everyday use.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best Smart Watch I've ever had
on December 22, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] The watch is amazing! I upgraded from a fit bit sense and had a gear s2 classic before that. The features are a lot more complete in this watch than I've ever seen before. You are able to reply to texts and answer your phone easily. You can voice to text reply very easily. Only the notifications that you want will come through on the watch. It effortlessly re-syncs to my galaxy s23+ when I travel out of range of my phone and back. I can set an alarm on my phone and it vibrate on my watch! Navigation vibrates on my wrist to remind me to turn. The Ui and interface are very easy to use. I work in construction and the build is very tough. 2 months on and no scratches or nicks on the metal or the screen. Highly recommend for android users!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wow ! - Much better than my fruit watch !!
on December 22, 2023
Posted by: OrthSlav57
[This review was collected as part of a promotion.] I love the look of my Samsung watch - clean - sharp and classy
plus very informative on my heath and it was very easy to set up
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great smart watch
on December 22, 2023
Posted by: Justin
[This review was collected as part of a promotion.] The Galaxy Watch 6 is great. I have not worn any kind of watch and always hated wearing anything on my wrist since I was a kid, but the Galaxy Watch 6 does not bother me at all. I am still learning as I go with it, but so far has been a great addition to go alongside my phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The watch is great
on December 22, 2023
Posted by: Kekemama
[This review was collected as part of a promotion.] The watch is great in every way EXCEPT alarms synced with your phone don't turn off unless you turn the watch off, and the battery life could be a little better. It has great sound quality and is easy to use. I love the sleep monitoring.
Value
4
Written by a customer while visiting Samsung US