Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 44mm BT - Graphite - (2023)
Average customer rating
4.5
(716 Reviews)
Rating breakdown 716 reviews
5 Stars
521
4 Stars
105
3 Stars
38
2 Stars
24
1 Star
28
76%of customers recommend this product.
(
118 out of
155)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 44mm BT - Graphite - (2023)
Customer Rating
5
Great watch
on September 6, 2023
Posted by: kingsman2ki
from memphis, tn
Expertise:Expert
I upgraded from the Watch 5 to the Watch 6 classic BT/Black and this is worth the upgrade for me mainly because of the bigger screen size and customization (even though i know they are coming to the Watch 5 lol) the 47mm size is what put me over the top plus the moving bezel (if thats what its called lol) being back sold me. this is a solid device. it matches perfectly with my ZFold 5. if you are on the fence about this device, dont be. its worth the upgrade.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Good watch worthless when phone link fails
on January 7, 2024
Posted by: JoeD
from Napa, California
Expertise:Intermediate
Watch is decent when it works... Currently can't connect to Android phones
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Social Commerce, January 9, 2024
Hello there JoeD,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To access all its fun and useful features, you'll want to connect your smart watch to your phone using the Galaxy Wearable app. If your phone isn't available, you can also set up your watch without a phone and pair it with the Galaxy Wearable app later. Once everything is set up, your smart watch and phone will make a dynamic duo. You can even automatically sync data between the two of them, such as your workout information from Samsung Health. Take a look at, "Setting up your Samsung smart watch with or without a phone" and "Samsung smart watch and phone compatibility" when you have some free time to help resolve what you may be experiencing with your connectivity between your devices. Feel free to contact Samsung Support afterwards if you have any questions for us or if you would like any further assistance. We're always happy to assist you further. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078020/
https://www.samsung.com/us/support/answer/ANS00082502/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To access all its fun and useful features, you'll want to connect your smart watch to your phone using the Galaxy Wearable app. If your phone isn't available, you can also set up your watch without a phone and pair it with the Galaxy Wearable app later. Once everything is set up, your smart watch and phone will make a dynamic duo. You can even automatically sync data between the two of them, such as your workout information from Samsung Health. Take a look at, "Setting up your Samsung smart watch with or without a phone" and "Samsung smart watch and phone compatibility" when you have some free time to help resolve what you may be experiencing with your connectivity between your devices. Feel free to contact Samsung Support afterwards if you have any questions for us or if you would like any further assistance. We're always happy to assist you further. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078020/
https://www.samsung.com/us/support/answer/ANS00082502/
Written by a customer while visiting Samsung US
Customer Rating
2
Poor battery life
on January 20, 2024
Posted by: Annie
from New Jersey
Expertise:Expert
Fully charged battery only last for 10 hours with even most of the things turned off
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
3
Value
3
Response from Samsung USBy Social Commerce, January 22, 2024
Salutations Annie,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. On average, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Take a look at, "Reduced battery life on your Samsung smart watch" when you have the time to learn more about how you can increase your watch's battery life. Let us know if you would like further assistance afterwards by contacting Samsung Support at your leisure. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. On average, the Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Take a look at, "Reduced battery life on your Samsung smart watch" when you have the time to learn more about how you can increase your watch's battery life. Let us know if you would like further assistance afterwards by contacting Samsung Support at your leisure. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Written by a customer while visiting Samsung US
Customer Rating
3
No battery life
on March 30, 2024
Posted by: Bummed
from WA
I’ve had this watch for close to a month. It has the worst battery life. So bad I can’t get use out of the fitness tracker. Specifically for biking, snowboarding 🏂… battery dies. It will make it through the day as long as I don’t use it for much. Very disappointed. Love the watch but without battery holding up for what it’s intended for is a bummer.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
2
Response from Samsung USBy Social Commerce, April 1, 2024
Hi,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch6. We appreciate your directness. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! The Galaxy Watch6 battery can last up to 40 hours so that you stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45 % in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out, "Reduced battery life on your Samsung smart watch" when you have the available time in your day to learn more about how to increase your battery life. Do not hesitate to reach out to Samsung Support if you would like any further assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch6. We appreciate your directness. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! The Galaxy Watch6 battery can last up to 40 hours so that you stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45 % in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out, "Reduced battery life on your Samsung smart watch" when you have the available time in your day to learn more about how to increase your battery life. Do not hesitate to reach out to Samsung Support if you would like any further assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Written by a customer while visiting Samsung US
Customer Rating
3
On the Borderline: to Return or not to Return.
on November 13, 2023
Posted by: svladb
from Chicago, IL
Let start with good part: nice looking, a lot of functions. The bezel is a very good addition to have, not just look!
For me it was borderline to keep or return. I bought it to do a few things, besides showing the time:
1. Counting laps in the swimming pool.
2. Registering walking/hiking activities.
3. Keep track about heart rate.
4. Everything else was fine but not really important for me.
Now, what it does.
1. The lap counter is not accurate. I would say in range of 10-20% in total counts. The time on some laps was ~10 seconds for 25 yards pool on the others over 3 minutes. Neither is even close to what it should be.
2. It seems like walking/hiking is accurate, but I need more time to test.
3. Heart Rate fine as long as bracelet is tight.
4. Tried to check sleeping. Decided to stop. One example: I had to wake up ~4 am. Well, sleep recording stopped at that moment, and it was saying that I was active since then.
For me it was borderline to keep or return. I bought it to do a few things, besides showing the time:
1. Counting laps in the swimming pool.
2. Registering walking/hiking activities.
3. Keep track about heart rate.
4. Everything else was fine but not really important for me.
Now, what it does.
1. The lap counter is not accurate. I would say in range of 10-20% in total counts. The time on some laps was ~10 seconds for 25 yards pool on the others over 3 minutes. Neither is even close to what it should be.
2. It seems like walking/hiking is accurate, but I need more time to test.
3. Heart Rate fine as long as bracelet is tight.
4. Tried to check sleeping. Decided to stop. One example: I had to wake up ~4 am. Well, sleep recording stopped at that moment, and it was saying that I was active since then.
The battery life is miserable. If I do swimming (45 minutes) and a few hours of walking, watch doesn't last for a day (~16 hours).
I decided to keep them, but it was borderline whether to return them. I wouldn't buy again and would have very hard time recommend.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
2
Response from Samsung USBy Social Commerce, November 21, 2023
Aloha Svladb,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time in your day to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick and easy access. When you do an impromptu workout, you may forget to activate an exercise tracker on your smart watch or fitness band. To fix this, just turn on automatic workout detection. It will automatically start recording your exercise data when you start working out. Take a look at, "Use automatic workout detection on your Samsung smart watch" for more details on utilizing this feature, linked below. Please do not hesitate to contact Samsung Support if you would like any additional assistance. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
https://www.samsung.com/us/support/answer/ANS00083510/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch6. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time in your day to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick and easy access. When you do an impromptu workout, you may forget to activate an exercise tracker on your smart watch or fitness band. To fix this, just turn on automatic workout detection. It will automatically start recording your exercise data when you start working out. Take a look at, "Use automatic workout detection on your Samsung smart watch" for more details on utilizing this feature, linked below. Please do not hesitate to contact Samsung Support if you would like any additional assistance. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
https://www.samsung.com/us/support/answer/ANS00083510/
Written by a customer while visiting Samsung US
Customer Rating
3
2 months and already signs of decay.
on February 28, 2024
Posted by: Mary
from New York, NY
I love the watch features. But, I've had this watch for 2 months and the black rim is already chipped and will continue chipping off, which is disappointing. My partner has an older model of the samsung watch and wore it for years and never had an issue like this. So, Quality?
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy Social Commerce, February 29, 2024
Howdy Mary,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide damage protection for your investments. This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! If you would like to share any additional feedback with us or if you would like any further assistance, please feel free to contact Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide damage protection for your investments. This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! If you would like to share any additional feedback with us or if you would like any further assistance, please feel free to contact Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
2
A step back in capability and poor battery life
on August 19, 2023
Posted by: Shiggity
from Phoenix
Expertise:Intermediate
Looks nice but a step back in capability from my Watch 5 Pro. Battery life is miserable. Returned for full refund.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy Michael, Social Commerce, August 28, 2023
Hi Shiggity,
Thank you for your review of the all-new Samsung Galaxy Watch6.
Here at Samsung, we are always trying to find way to improve on our existing designs. It sounds like you have had a less than ideal experience with your new Watch.
I would love to help provide you with a link to an article with some tips and getting the most out of the battery life of your watch.
More importantly, I would love to provide you with links to be able to reach out to support and they will be able to troubleshoot your watch further and help you to have a great experience with your Galaxy Watch6.
Please see below for the link to the article, as well link for support.
Reduced battery life on your Samsung smart watch: https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Support: smsng.us/Samsung-Support
Warranty Info: smsng.us/Warranty-Info
Samsung Care Plus: smsng.us/Samsung-Care-Plus
Facebook: smsng.us/Facebook-Messenger
Twitter (Now "X"): smsng.us/Twitter-Messages
Samsung Community: smsng.us/Samsung-Community
Thank you again!
Best,
-Michael
Thank you for your review of the all-new Samsung Galaxy Watch6.
Here at Samsung, we are always trying to find way to improve on our existing designs. It sounds like you have had a less than ideal experience with your new Watch.
I would love to help provide you with a link to an article with some tips and getting the most out of the battery life of your watch.
More importantly, I would love to provide you with links to be able to reach out to support and they will be able to troubleshoot your watch further and help you to have a great experience with your Galaxy Watch6.
Please see below for the link to the article, as well link for support.
Reduced battery life on your Samsung smart watch: https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Support: smsng.us/Samsung-Support
Warranty Info: smsng.us/Warranty-Info
Samsung Care Plus: smsng.us/Samsung-Care-Plus
Facebook: smsng.us/Facebook-Messenger
Twitter (Now "X"): smsng.us/Twitter-Messages
Samsung Community: smsng.us/Samsung-Community
Thank you again!
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on August 25, 2023
Posted by: Reener
from Minnesota
Battery is not very good. You cannot get a full day on the battery. Back to the fitbit for me.
Response from Samsung USBy Debra, Social Commerce, August 31, 2023
Salutations Reener,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Wathc6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch6 battery can last up to 40 hours so that you stay in charge of your day. When you finally need to power up your Watch6, you can quickly charge it from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Be sure to check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the free time in your busy day to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your easy access. If you would like any further assistance, please feel free to contact Samsung Support at your earliest convenience. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Wathc6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch6 battery can last up to 40 hours so that you stay in charge of your day. When you finally need to power up your Watch6, you can quickly charge it from 0% to 45% in just 30 minutes! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Be sure to check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the free time in your busy day to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your easy access. If you would like any further assistance, please feel free to contact Samsung Support at your earliest convenience. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch6/#highlights
Written by a customer while visiting Samsung US