Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 44mm BT - Graphite - (2023)
Average customer rating
4.5
(716 Reviews)
Rating breakdown 716 reviews
5 Stars
521
4 Stars
105
3 Stars
38
2 Stars
24
1 Star
28
76%of customers recommend this product.
(
118 out of
155)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Aluminum Smartwatch 44mm BT - Graphite - (2023)
Customer Rating
3
Crummy band connection
on September 10, 2023
Posted by: Anonymous
from Amarillo TX
Expertise:Intermediate
The Extreme Sport Silicone band does not stay connected to the watch. Very frustrating. My watch has hit the ground no less than 10 times in 2 weeks due to this problem. It's a wonder I haven't lost it. Fortunately each time it's come off and fallen, I've been able to find it.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
3
Response from Samsung USBy Debra, Social Commerce, September 12, 2023
Hey CellaWebb,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Have you thought about protecting your investment? If not, we do offer Samsung Care+ that can be added to eligible devices that provides physical damage protection to your Galaxy devices. Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your Watch6 in the seat of your taxi on your way to catch your flight, having your smartwatch stolen from your bag, getting caught in a rainstorm without your Water Lock feature engaged, to dropping your Watch6 and shattering the watch face. We also have over 700 authorized repair locations nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. Feel free to reach out to Samsung Support if you have any questions for us, if you would like to share any additional feedback with us, or if you would like any further assistance. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch6. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Have you thought about protecting your investment? If not, we do offer Samsung Care+ that can be added to eligible devices that provides physical damage protection to your Galaxy devices. Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your Watch6 in the seat of your taxi on your way to catch your flight, having your smartwatch stolen from your bag, getting caught in a rainstorm without your Water Lock feature engaged, to dropping your Watch6 and shattering the watch face. We also have over 700 authorized repair locations nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. Feel free to reach out to Samsung Support if you have any questions for us, if you would like to share any additional feedback with us, or if you would like any further assistance. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
2
Short battery life
on September 10, 2023
Posted by: Sher
I never would have bought this watch had I known you have to charge it every day
Response from Samsung USBy Debra, Social Commerce, September 13, 2023
Howdy Sher,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have some free time out of your busy day, be sure to check out the article titled, "Reduced battery life on your Samsung smart watch" to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick access. There are several reasons why your Galaxy Watch6 may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45 % in just 30 minutes! How convenient is that? Please feel free to reach out to Samsung Support if you have any questions for us or if you would like any further assistance and/or troubleshooting. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have some free time out of your busy day, be sure to check out the article titled, "Reduced battery life on your Samsung smart watch" to learn more about how to increase your watch's battery life. For your convenience, I have linked this article below for your quick access. There are several reasons why your Galaxy Watch6 may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. The Galaxy Watch6 battery allows you to stay in charge of your day. When you finally need to power up, you can charge your Galaxy Watch6 from 0% to 45 % in just 30 minutes! How convenient is that? Please feel free to reach out to Samsung Support if you have any questions for us or if you would like any further assistance and/or troubleshooting. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
5
Not sure what's going on with the graphics.
on September 14, 2023
Posted by: Roses
I love this watch it has worked so well for me. However, the updated get moving graphics and good job graphics for getting up and moving are absolutely stupid. They are super grainy and it makes it look like I'm wearing a cheap watch. I'm going to see if there's a way for me to change it.
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on September 23, 2023
Posted by: Tish
Good watch like to wear for a workout gym times work
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great watch
on October 8, 2023
Posted by: The Governor
I love the watch overall. I hate that they took away the feature that allows my watch to ring when I receive a call even when I’m no wearing it. That was a game changer for me
Written by a customer while visiting Samsung US
Customer Rating
5
works amazingly
on October 11, 2023
Posted by: mmmmmmmmmmmmmmmmmmmmmm
I loved this so much best watch you could ever get !!!!!
Written by a customer while visiting Samsung US
Customer Rating
5
Recommended Smartwatch
on October 17, 2023
Posted by: Reza Lima
from Alabama
Expertise:Intermediate
I would generally recommend this watch. The only aspect that disappointed me was the screen quality, especially when accessing the menu by swiping up on the home screen.
But, when compared to other smartwatches in the same price range, this one offers the best quality.
But, when compared to other smartwatches in the same price range, this one offers the best quality.
Written by a customer while visiting Samsung US
Customer Rating
2
Stopped Getting Notifications
on October 19, 2023
Posted by: tvo0
I've had this watch for 2 months now and it happened three times already where the watch won't notify me of notifications. At first I had to reset my watch. The second time a software update fixed it but this third time nothing is getting it to work. The watch is pretty much useless at this point. I have no idea what to do.
Response from Samsung USBy Social Commerce, October 20, 2023
Good day Tvo0,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Different things can prevent apps from running or showing notifications. Disable any function that could be blocking notifications and then test the app to see if it sends notifications. For your convenience, I have linked a few articles below titled, "Apps on Samsung phone are not sending notifications" and "Manage Notifications on your Samsung smart watch" to help you resolve what you have been experiencing with your Galaxy Watch6. Check them out when you. Feel free to reach out to Samsung Support afterwards if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001588/
https://www.samsung.com/us/support/answer/ANS00061433/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Different things can prevent apps from running or showing notifications. Disable any function that could be blocking notifications and then test the app to see if it sends notifications. For your convenience, I have linked a few articles below titled, "Apps on Samsung phone are not sending notifications" and "Manage Notifications on your Samsung smart watch" to help you resolve what you have been experiencing with your Galaxy Watch6. Check them out when you. Feel free to reach out to Samsung Support afterwards if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001588/
https://www.samsung.com/us/support/answer/ANS00061433/
Written by a customer while visiting Samsung US