Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
1
There is some good, but the bad is bad.
on January 29, 2021
Posted by: awesmdiver
from Escondido, CA
the quality of the buds and sound are fine and so far happy there.
however, the bad is really bad and will probably casuse these buds to be tossed in the drawer until resolved. the issue is is these only work with samsung apps regarding assistant, messages, etc.
no one uses bixby samsung but not allowing google assistant, messages, calendar, etc. to be used is just wrong. i bought buds, not your apps.
hopefully this is just an update needed by google to those apps but if samsung has locked the buds to only allow bixby and their apps - in the junk drawer they go.
if i had known this upon ordering (free or not) i would have picked something else with my 21 ultra.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
4
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 1, 2021
Hello awesmdiver, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Where is the Double Tap feature?
on February 1, 2021
Posted by: Sonny
anc, spatial audio, sweat-resistance, and improved audio quality are all great. galaxy buds have never sounded better.
battery life seems to be an issue. having anc/ambient mode on will absolutely drain your battery.
will we ever get the double tap feature back? it allows for two more options for touch and hold instead of being used for volume up/down.
what i would like to see added is a block/unblock touch feature through the buds itself. perhaps touch and hold will turn on block touches and will disable other functions until the touch and hold is pressed again to enable normal touch function. not having to bring out the phone for this would be a plus.
i hope to see more features added as time passes, as well as having the battery efficiency improved in future updates.
I would recommend this to a friend!
Features
3
Performance
5
Design
3
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 2, 2021
Hello Sonny, thank you for taking the time to leave this review.
It is only through feedback from customers like yourself that we are able to make our products better. ^Elizabeth
It is only through feedback from customers like yourself that we are able to make our products better. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Love the Buds but
on February 11, 2021
Posted by: E Jay
these buds are great. i would like them even better if there was a replacement charger. when will the replacement case be available?
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
An small improvement, but frustrating
on February 25, 2021
Posted by: Billy
from Jersey City, NJ
the independent buds are nice but this means they
to bottom line, obviously, i buy a lot of samsung stuff. but, the buds side of things are a let down. major issues are no mute button, they fall out and no multipoint. i still use my plantronics for my everyday calls and moving around ready for calls as a result. i do like listening to music on them but they fall out. i would prefer the buds live form factor with ipx7, multipoint, the new wind noise mic system,, and a mute button for the perfect samsung offering which they don't sell yet. the music being better is a minor point given the other issues.
to bottom line, obviously, i buy a lot of samsung stuff. but, the buds side of things are a let down. major issues are no mute button, they fall out and no multipoint. i still use my plantronics for my everyday calls and moving around ready for calls as a result. i do like listening to music on them but they fall out. i would prefer the buds live form factor with ipx7, multipoint, the new wind noise mic system,, and a mute button for the perfect samsung offering which they don't sell yet. the music being better is a minor point given the other issues.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 3, 2021
Hello Billy, we would like to thank you for providing this detailed feedback. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Useless Fallout
on September 5, 2021
Posted by: JohnB
what's amazing about samsung earbuds is samsung has done nothing to redesign their ear buds so they don't constantly fallout. this complain is very widespread over the past few years. they will do their best to reply to these complaints and attempt to make it appear as a "user problem" when in fact it's a design issue for many people without the "right" ear type. expensive gamble to find out you have the wrong ear type to use these ear buds. be fast to return them if they fallout alot. that is guaranteed not to get any better & they will sit in the case unused for many years.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 16, 2021
Hello JohnB, thank you for taking the time to leave this review. I see where you're coming from. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If you are still having issues, we are here to help. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143709699
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143709699
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Best Earbuds Ever
on October 30, 2021
Posted by: Joeytheonly
from North Bergen, NJ
Expertise:Expert
[This review was collected as part of a promotion.] I bought these about two weeks ago and by far best headphones I've ever used. Noise cancellation and voice detection are amazing and the large amount of features make these buds shine of the greatest available
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 24, 2022
Hello Joeytheonly, that's great to hear! Thank you for choosing Samsung. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing headphones
on October 30, 2021
Posted by: Boubisto
from Dubaï
Expertise:Expert
[This review was collected as part of a promotion.] Really great headphones. Got them as a part of my S21 pre-order and I gotta say they Rock!
My favorite features is pretty much noise canceling, it comes in handy. Also I love the fact that when you start talking the music volume goes down and let you hear the other person you're talking to.
My favorite features is pretty much noise canceling, it comes in handy. Also I love the fact that when you start talking the music volume goes down and let you hear the other person you're talking to.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 14, 2021
Hello Boubisto, thank you for taking the time out of your day to write this amazing review. We appreciate all the great features that you have pointed out. It is a pleasure to have you as part of the Samsung family. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
These things hurt
on February 3, 2021
Posted by: Sam G
from Seattle
stupid buds make your ears hurt. i am a grown adult with big ears and these "buckets" not only make my ears hurt but also may jaw. they are so uncomfortable, after only 4 days i have pain in my ears.
bad ergonomics, you don't have to make them huge to stick them inside your ear until you have pain so they won't fall out. you need suitable ergonomics and softer materials to make them comfortable. i thought , being the 3rd gen, they might actually be great. were the first 2 this bad?
the sound bounces between ears as you turn your head, that the heck is that? you try to get ahead of yourself with all this ai nonsense. keep it clean samsung, remember always, less is more.
bad ergonomics, you don't have to make them huge to stick them inside your ear until you have pain so they won't fall out. you need suitable ergonomics and softer materials to make them comfortable. i thought , being the 3rd gen, they might actually be great. were the first 2 this bad?
the sound bounces between ears as you turn your head, that the heck is that? you try to get ahead of yourself with all this ai nonsense. keep it clean samsung, remember always, less is more.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 4, 2021
Hello Sam G, we regret to hear of your experience with these earbuds. We would definitely like to look into this matter further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142925297
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142925297
^Elizabeth
Written by a customer while visiting Samsung US