Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
4
It was a little overrated
on February 28, 2021
Posted by: Muhammad Adil
from Princeton, NJ
overall the headphones were good. i have never owned a samsung buds product so i do not have anything to compare to. however, the fitting on these airbuds were flawed. i tried every single earpiece size and still to no avail and even tried adjusting them in every way possible, but they always kept coming out. the audio quality was dimmed when they were loose.
the audio on these earbuds were good, really good. clear audio and the amoiunt of modes i can put my earbuds in were convenient. noise cancellation was not as good as i thought it would be, but it is still fine if you are listening to music. the ambient sound works great and it can pick up sound very well. the battery life honestly is not that great since it only lasted 3-4 hours with full charge, but the case being charged was handy
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
The brand!
on August 20, 2021
Posted by: LadyD
i wanted to like this buds so, so bad but after a couple of months i gave up! i like the brand, the color and fact that tbey go with my phone and watch but unfortunately they didn't meet my expectations.
the kept falling oit of my ears even when i'm just walking, i tried all different sizes of the silicon ear adapters but they just kept in my ears if i'm walking very slow.
another issue is that every time i wanted to adjust them during a call, they will drop the call even if you select tou h lock.
i did like the sound though, the look, the color and the brand. but definitely will not recommend them!
the kept falling oit of my ears even when i'm just walking, i tried all different sizes of the silicon ear adapters but they just kept in my ears if i'm walking very slow.
another issue is that every time i wanted to adjust them during a call, they will drop the call even if you select tou h lock.
i did like the sound though, the look, the color and the brand. but definitely will not recommend them!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 2, 2021
Hello LadyD, thank you for taking the time to leave this review. I understand how frustrating this has been for you. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. In order for us to look further into your concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143666563
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143666563
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Wont stay in and uncomfortable
on September 2, 2021
Posted by: Blake
the buds work pretty great and have some cool features, but theres no way these were designed for human ears. they simply do not fit the shape of a human ear. the silicone pieces dont even matter because they aren't the shape of a real ear canal so none of them fit right. the bud also falls out over time because of the horrible shape pushing against your ear and a lack of pressure equalization in the bud. these things can succion cup your ear and cause a lot of pain. the original and plus were the only good galaxy buds, the rest are terrible.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 17, 2021
Hello Blake, thank you for sharing your experience with these earbuds. I understand what you're going through. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143711430
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143711430
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful Item
on October 15, 2021
Posted by: Ghulam N
from California, CA
Expertise:Expert
[This review was collected as part of a promotion.] I bought this lovely beautiful product about a week ago and I am so happy and glad I did. The sound is loud and it's noise canceling feature is so good.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Fit, Good Sound
on February 12, 2022
Posted by: Trey
from Atlanta, GA
Expertise:Intermediate
samsung,
i was really looking forward to using these headphones. my main purpose for purchasing these headphones were for the gym and running. i traded in my galaxy buds+ to upgrade to these but i wish i didn't. the galaxy buds+ were a much better fit due to their additional wing design.
i was really looking forward to using these headphones. my main purpose for purchasing these headphones were for the gym and running. i traded in my galaxy buds+ to upgrade to these but i wish i didn't. the galaxy buds+ were a much better fit due to their additional wing design.
With that being said, i would not recommend these headphones to anyone intending on using them for working out or any physical activity.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Fit IS HORRIBLE
on February 18, 2021
Posted by: SULLY
first let me say, it was disappointing for me to write this review. i own samsung everything, tv, watch, phone, home theater system, orig earbuds. my favorite color is purple so when these came out, i knew i had to get them. the color & aesthics were beautiful, but when it came to fit it was horrible. i tried all of the tips & watched the video but none of that helped. the touchpad is too sensitive, there's no way to adjust them without disconnecting call/stopping music. they also lack a more prominent fin, i think that would've helped for better stability. i've purchased the bts edition of galaxy + buds, because that color is amazing. i will never leave samsung, but hopefully samsung will listen to their customers & try to correct the fit on their next launch of earbuds.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 5, 2021
Hello SULLY, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Earbud Shape
on February 21, 2021
Posted by: knkn
the bud should be a flatter oval-shape so that it fits better in the ear. i've been waiting for samsung to figure that out, but they just haven't and keeps making these round shapes.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 4, 2021
Hello knkn, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
The good, and the bad
on January 26, 2021
Posted by: Beeachca
[This review was collected as part of a promotion.] the sound quality is great. good bass and mid range.
active noise cancelling... can not tell any deference with it on or off.
will not stay in my ears. i've tried all three supplied tips, and nothing works. i own the galaxy buds + (traded these in on the buds pro) and the galaxy buds live, and no issues with those staying in my ears.
batteries do not last.
the first day (100% charge) i was on a call for an 1 hour and 4 minutes. at the end of the call remaining power was 8%.
the first day (100% charge) i was on a call for an 1 hour and 4 minutes. at the end of the call remaining power was 8%.
second day (100% charge) while on a walk i listened to music for an 1 an 16 mins, and 46 minute phone call when the batteries went dead in the middle of the call.
third day (100% charge) listened to music for 1 hour 32 mins, and the remaining charge was 49%.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, January 27, 2021
Hello Beeachca, thank you for sharing your valuable feedback. We apologize for any inconveniences this experience may have caused. We would definitely like to look into these issues further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142891463
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142891463
^Elizabeth
Written by a customer while visiting Samsung US