Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
2
Dangerously flawed
on September 27, 2021
Posted by: Xene
the pros on this buds is that they connect faster than any other bluetooth device ever. any device. the noise canceling is pretty good, until the distortion comes in. out of nowhere the earbuds produce a ridiculously loud high pitch noise that is literally painful, it just comes and goes and i am not exagerating, this noise is harmful even at a low volume.
i would not chance hurting me hearing with a product like this. even if its free. keep the wire earphones.
i would not chance hurting me hearing with a product like this. even if its free. keep the wire earphones.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
So disappointed
on September 29, 2021
Posted by: Sage lexus
from Orange county ca
though the volume and quality is pretty good i am so disappointed with the way they fit. it really is so upsetting after having the lives and the fitting was so perfect. i have tried all fits the left ear won't stay in. i gave away my lives and bought these and now i'm so upset i did so. it's really unfortunate. i have been a samsung user since i was 16 and got the very original galaxy phone. i have upgraded every april/ may when new one comes out. i own everything samsung throughout my entire home and this i'd the first time i am this let down. it's really unfortunate. please go back to the fitting of the lives. i see on here everyone has the same issue. i'd really love if i could exchange these . thank you
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 29, 2021
Hello Sage lexus, thank you for reaching out. I understand how this must feel. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143747054
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143747054
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible fit
on September 30, 2021
Posted by: Jason
Expertise:Expert
I purchased a new samsung S21+ and used my bonus money to purchase the samsung earbuds pro. The sound is great but they Will Not fit or stay in my ears! I tried all the extra ear fittings with no luck, I even bought some pricey aftermarket ear pieces and they wouldn't work either. I've used them twice and scared I'll lose them! After all these complaints I sure hope samsung with come up with something to remedy this problem. I can't believe samsung calls these earbuds Pro's!
Please contact me if you can fux this issue, and yes I've read All the help suggestions
Please contact me if you can fux this issue, and yes I've read All the help suggestions
No, I would not recommend this to a friend.
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 29, 2021
Hello Jason, thank you for reaching out. I can see how hard you've tried to get this resolved. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143835591
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143835591
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Good sound, bad fit
on September 30, 2021
Posted by: Zack
good sound, good call quality, good noise cancelling, bad fit. no matter which tips i use, no matter how much i clean and dry them off, they are going to slip out. might take ten minutes, might take 30 minutes, they're going to slip out. and after seeing the new buds2 it looks like samsung isn't listening to customers. bring back the wingtip design, my buds+ were preferable to the pro just for that reason alone. listen up samsung, it's become really clear where you're failing with these.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 29, 2021
Hello Zack, thanks for reaching out. I know how difficult this has been for you. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143835680
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143835680
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
This earbud is hot garbage. DO NOT BUY.
on September 30, 2021
Posted by: Woahhhable
the overall earbud is so poorly designed. everything about this earbud is so poorly made and produced. my first major complaint is that the earbuds does not stay in your ear. battery life is trash. the fit of the earbuds hurts after wearing them for a few minutes. the touch features on the earbuds is so annoying and frustrating when trying to adjust ur earbuds. the case feels and sounds it was made from cheap materials. with how much these earbuds cost it does meet my expectation at all. this product will not meet your expectation as it did for me.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 29, 2021
Hello Woahhhable, thank you for sharing your experience. I understand how frustrating this must be. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. In order for us to look further into your other concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143835884
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143835884
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
My first bad experience with a Samsung product!
on October 1, 2021
Posted by: gopan
from Kuwait
i have a blue tooth connectivity issue ( not connecting / breaks during calls) while making whatsapp video calls using a galaxy a52 5g phone. (the buds pro works fine with old galaxy s8 phone). tried all updates, permissions etc. finally, approached your service center. they checked both devises and advised everything is fine and said to replace with correct size ear tips. still the problem persists. can it be resolved by any means? regretfully, i am having doubts about buying a watch4.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 29, 2021
Hello gopan, thank you for reaching out. I can see how hard you've tried to get this resolved. We would definitely like to look into this matter further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143835955
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143835955
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on October 1, 2021
Posted by: Noelle303
from Los Angeles
Expertise:Expert
[This review was collected as part of a promotion.] I got this almost a year ago, and i can say i love it!!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Clarity!!
on October 1, 2021
Posted by: Kiyoshisan79
from Fresno, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] I got the matching buds with my custom S 21 Ultra and love them!! Great sound n everyone can hear me talk clearly while I drive.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US