Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
3
Disappointed
on September 20, 2021
Posted by: DCIH
before the samsung buds pro i used bose soundsport for 2 1/2 years. i gave these buds a try and i am not satisfied with the sound quality, they seem to shift sound quality from song to song and i keep having to mess with sound settings to make it sound decent enough every song. also, the loudness seems to be weak at full volume and i pass my annual hearing test with no issues. the anc is good but does not totaly block out ambient but dulls it quite a bit.. pairing them was a breeze and accomplished in seconds. they also fit in my motorcycle helmet with ease. the battery life is amazing over the bose but i guess the sound quality was sacrificed for battery life.
side note, after wearing them for awhile they make my ears sore, very noticeable when operating the touch controls.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 20, 2021
Hello DCIH, thank you for bringing this to our attention. If I were in your position, I would be upset too. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01111323/) to an article that will help you troubleshoot the audio quality. This is a link (https://www.samsung.com/us/support/answer/ANS00087243/) to an article that will help you learn more about active noise cancelling. In order for us to look further into your other concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143718136
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143718136
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
3rd pair and dusent work
on September 20, 2021
Posted by: Corbin
1 day after perching, that stopped working. this is a new time low for samsung.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 21, 2021
Hello Corbin, thank you for bringing this to our attention. I understand how this must feel. In order for us to look further into this matter, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143722013
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143722013
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
In love with the quality!!
on September 22, 2021
Posted by: Lynsey
from MD
the product is fantastic. i work in the food industry and my buds never let me down if i accidentally touch them with dirty gloves. easy to control my volume and other features. very comfortable to wear and easily adjustable if not.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Broke
on September 22, 2021
Posted by: Chung
from Cohasset, MA
left side of my buds stopped working only after a few months.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 23, 2021
Hello Chung, thank you for bringing this to our attention. I understand how frustrating this must be. In order for us to look into this matter further, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143729601
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143729601
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Loose ear rubber
on September 23, 2021
Posted by: Rick
from Los Angeles CA
i put on my ear bud. and i notice something in my ear when i removed my left ear bud. it was the rubber insert that had come off i side my ear. luckily i was at work and removed it with some tweezers. i marine if i didn't have the tools to remove it. would have to take a trip to the er. to get it removed. never had a problem til now. i always check to make sure everything is secure. be careful!!!!!
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Plus to Pro letdown
on September 23, 2021
Posted by: Biggiefloppa
from Oregon
coming from the buds plus to pro i was super excited for these. i've been wanting them since they came out so when i finally got them, i was really let down.
to start these buds sound phenomenal. both the plus and the pro have dual drivers but these just sound better. samsung really took advantage of them and made them sound amazing. the touch interface is also similar to the buds plus making it a seemless transition for me after i made a few tweaks. overall features are good but one major disappointment.
the tips design is an oval like shape which is supposed to make it more ergonomic i assume but it does the opposite. i tried for 3 days with different ear tips but i just couldn't get these things to fit properly. i'm very active so this was the biggest disappointment to me.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
3
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 24, 2021
Hello Biggiefloppa, thank you for reaching out. I understand how disappointing this must be. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143733196
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143733196
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Great Sound but terrible fitment...
on September 26, 2021
Posted by: Luke D
i got the pros almost as soon as they came out, i have had the original galaxy buds for years and was looking to upgrade. i was so excited but was instantly let down as soon as i put them in my ears. they would not stay in no matter how i tried. i loved the sound quality and options for customization but, if they can't stay in my ears i can't enjoy the sound. they would constantly fall out and if i could somehow get them to stay in it would start to hurt after a short amount of time. i just wish they were shaped like the original galaxy buds because they fit wonderfully and i could run, shake my head, and make facial expressions without losing any of the seal or sound quality. my hope is that these get redesigned to fit like the old ones but sound like they do now.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 27, 2021
Hello Luke D, thank you for reaching out. I know how difficult this must be. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. In order for us to look further into the matter, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143740791
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143740791
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Falls out of ear....
on September 27, 2021
Posted by: Mill
from Canton, GA
i like the technology, but the execution for the fit is terrible.
it falls out of ear in under 5 min, every time.
almost through out the window.
the old models are better
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 27, 2021
Hello Mill, thank you for reaching out. I understand how frustrating this must be. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143740269
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143740269
^Elizabeth
Written by a customer while visiting Samsung US