Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
5
Unbelievable without trying them
on September 14, 2021
Posted by: NotDeadYet
i've had these earbuds for almost 6 months now, and i use them almost every day. they are my second noise canceling earbuds, and i am blown away completely.
i use a meat grinder occasionally, and as a test i tried having a phone call while it was on. i had to speak up a bit, but my friend could not hear the meat grinder, which is so loud i used hearing protection when using it before i had these buds. on the other side of things, i can listen to an audio book at normal volume when using the same meat grinder when in noise canceling mode.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Probably wont stay in your head
on September 15, 2021
Posted by: Boaty
just be aware that there are no wingtips with these, so if you have a hard time keeping ear buds in your head these probably wont be a good experience. everything else is great
Features
4
Performance
4
Design
2
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 15, 2021
Hello Boaty, thank you for taking the time to leave this review. We appreciate your feedback. If you are concerned with the fitment, here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If you have any issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143705349
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143705349
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Nice sound
on September 15, 2021
Posted by: A1ien7
from Madera,CA
all around good earbuds. the ambient sound works great also the sound cancelations
I would recommend this to a friend!
Features
5
Performance
4
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Sounds Great - Awful Design
on September 16, 2021
Posted by: Mandy E
from Davenport, FL
i had the original galaxy buds and loved them. these have a much better sound and longer battery life than the originals but the design is positively awful. my ears hurt after less than an hour of wearing them. i have tried all three tip sizes - the small are too tiny and the large are too big. the medium seem ok but the overall design just hurts my ears. plus they fall out all the time. the originals had the exchangeable wings that made them much more comfortable, fit better and stay in. hopefully samsung will fix the design for the pro version eventually. as it is now, i would rather deal with the slightly downgraded sound quality of my original buds than the soreness from these ones.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 17, 2021
Hello Mandy E, thank you for reaching out. I understand how difficult this has been for you. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. In order for us to look further into your concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143711149
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143711149
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
BASS
on September 16, 2021
Posted by: Silver
the bass on these are absolutely amazing, i love them and their noise canceling is amazing i also dropped one in water by accident and it still works!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
The just wont stay in
on September 17, 2021
Posted by: Tired it for awhile
from Atlanta GA
i can't get these to stay in for more than 5 mins without them falling out. something must be wrong with the design.
if the they stayed in for a reasonable a amout of time they would be good
Features
3
Performance
1
Design
1
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 20, 2021
Hey there, thanks for reaching out! I hear what you're saying. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143719511
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143719511
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Uncomfortable, Irritating, Faulty
on September 19, 2021
Posted by: Unsatisfied
these earbuds are extremely uncomfortable. wearing them for just a few hours makes my ears soar even after i take them off. i've started using longer earbud tips i bought separately, and that makes things somewhat better, but they are still uncomfortable. and since the tips don't fit the charging case, i need to take them off and put them on every time i use the earbuds.
there is also a loud blowing when i use anc/ambient sound that has made these features unusable.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 20, 2021
Hey there, thank you for reaching out. I understand how frustrating it can be when expectations don't quite meet. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. In order for us to look further into your concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143719194
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143719194
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Wireless vs wired.. woah!!
on September 20, 2021
Posted by: Anonymous
from Lancaster, CA
so i finally made the switch from corded ear pod buds to wireless... i wasn't sure how i liked them at first but now after using for a week. i really like that i can just leave one in and actually hear surroundings well still playing music, videos and what ever well also hearing surrounding at same time. i can jump in car, plug phone in and use android auto and have no issue when unplugging, goes back to ear pod in ear. they feel unbelievable, super comfortable once u get used to it. took about 3 days , i put smallest cushing on the pods. never used both never needed 2. sound is incredible with just one. probably use both when working and don't need free ear to hear. definitely worth buying a pair if u still use wired ear pods.
i am super impressed.
I would recommend this to a friend!
Features
5
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US