Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
1
Horrendous fit
on September 8, 2021
Posted by: Zac93
all the headphones good qualities mean nothing if they dont stay in...although sound quality and anc is great, i am unable to get the headphone to have a good fit for more than 30 seconds. they continuously fall out or loosen themselves even if i am sitting still. nearly unusable when you are moving around. tried aftermarket foam tips and all sized silicon ear tips. very disappointing for a premium product. i feel a larger percentage of people have fitment issues with these.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 16, 2021
Hello Zac93, thank you for taking the time to leave this review. I can see why this would be frustrating. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143708945
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143708945
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Sound quality
on September 8, 2021
Posted by: What
sound quality is good. fit, not so good. i wound up using rubber tips from a different brand altogether.
all was going well until the left bud quit taking a charge. seems like this is a very common problem. at first it was once a month or so, now it's up to a couple times per week. the only solution i found was to put it in the case, remove, repeat until you get the little red light.
after an hour it finally worked. too much wasted time
all was going well until the left bud quit taking a charge. seems like this is a very common problem. at first it was once a month or so, now it's up to a couple times per week. the only solution i found was to put it in the case, remove, repeat until you get the little red light.
after an hour it finally worked. too much wasted time
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
2
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 16, 2021
Hey there, thank you for reaching out. I understand how much time you have spent on this already, but we're here to help. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143708848
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143708848
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Design makes them unusable
on September 10, 2021
Posted by: Suzanne
Expertise:Intermediate
Should have listened to the many other reviews about the poor fit. There is nothing keeping the earbuds in your ear and in addition, they are very heavy on the outer part, so they constantly fall out. Every attempt to push them back in will pause or fast forward my music. They won't stay in during everyday activities like going for to the gym or eating a meal. Only pro is they do have a good sound for the 30 seconds they manage to stay in my ears. These are not worth getting.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 16, 2021
Hello Suzanne, thank you for reaching out. I understand how difficult this has been for you. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143708015
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143708015
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Waste of my money
on September 10, 2021
Posted by: Bernier368
these earbuds were the biggest waste of money i have ever spent. these earbuds were designed poorly. they fall out of the ear constantly. i'm not able to exercise while wearing these. going on a run or to the gym is completely out of the question with these earbuds. even at work constantly having to push them in and practically having to hold them in when on a phone conversation because they will eventually fall out. i have tried all 3 cushion sizes and none work. i have a galaxy note and even the functions are useless. better off buying a different product. even though there won't be any features with the airpods from apple, atleast they stay in your ear.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 16, 2021
Hello Bernier368, thank you for taking the time to leave this review. I can see how difficult this has been for you. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143707841
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143707841
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Not made for human ears
on September 11, 2021
Posted by: Sara
i bought these earbuds to replace the galaxy bud plus pair that i loved but had accidentally dropped in a sewer. these earbuds, the galaxy buds pro, did not stay in my ear in the slightest. i tried all the different sized tips to no avail. they fell right out of my ear hole even if i wasn't moving. luckily samsung took them back and i was able to get another pair of the galaxy buds plus. don't spend the extra money on these. go with the plus version.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 23, 2021
Hello Sara, oh no! It's never fun when you lose something, especially Galaxy Buds! We're happy to hear that you were able to settle on Buds+. Hopefully they become your new favorites! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Most amazing wireless noise canceling ear buds
on September 11, 2021
Posted by: Sunghun
from Las Vegas, NV
[This review was collected as part of a promotion.] i really wanted noise-canceling earbuds with samsung. buds pro is perfectly what i want, with great sounds quality and great noise-canceling performance!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Best sound but worst design
on September 13, 2021
Posted by: Anand
from 30041
these buds sound great no question about it. but they are the worst designed buds which constantly fall out of ears. this is a major design flaw of samsung. i see many others complained about this. i experienced this and returned the buds. what is the use of making a great sounding product when you cannot enjoy it for even a minute continuously. these come out while walking, or even sitting for some time. useless. there are many other better fitting products than this. sad that samsung made such a useless design
Features
1
Performance
4
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Just Okay - Third and last time for Samsung Buds
on September 14, 2021
Posted by: Daniel
from East Coast
i bought these to replace my buds live set.
i wish i didn't, the buds live fit much better and sounded about the same.
these are not worth the price and i now realize after having the galaxy buds, buds live and the galaxy pro that i need to look outside samsung for new earbuds.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 15, 2021
Hello Daniel, thank you for taking the time to leave this review. We are sorry to hear of your experience with these earbuds. I see where you're coming from. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143706105
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143706105
^Elizabeth
Written by a customer while visiting Samsung US