Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
5
Fantastic Ear Buds
on August 21, 2021
Posted by: Johnathan
these tings are very nice. they sound great. they fit ok. and the anc is really nice. i would highly recommend them.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Poor fitting
on August 21, 2021
Posted by: Carolyn
the product fits poorly as a woman. i stopped using them because they fall out of my ears if i make any movement. they are too large and bulky for me. the sound quality was poor in 1 earpiece and kept making popping static noises. it had to be replaced by samsung. would not recommend.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 2, 2021
Hello Carolyn, thank you for the feedback. If I were in your position, I would be upset too. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If you are still having issues, please feel free to contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143666633
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143666633
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Good Looking Buds
on August 26, 2021
Posted by: Alberto
the phantom black galaxy buds pro are just amazing. i love the design, the phantom black color is just perfect and matches my s20 ultra. the sound on these buds is quite impressive. with regards of the noise cancelation, the new update improved this feature a lot. i highly recommend this buds!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointing
on August 26, 2021
Posted by: Aaron
it's a shame that this device has fatal flaws. the sound quality is pretty good, and the carrying case is super slick. i haven't gotten them wet, but they seem fairly robust.
flaws:
the anc has worked maybe once? when i attempt to turn on the noise cancelling, i'm told that i must insert both buds into my ears. the various software updates have made no difference.
the anc has worked maybe once? when i attempt to turn on the noise cancelling, i'm told that i must insert both buds into my ears. the various software updates have made no difference.
sometimes my music will randomly pause when i'm working out. i have no idea why. the touch controls are blocked, so it's not that.
they aren't as comfortable and don't stay in place as well as the apple style alternative.
the batteries are not replaceable, therefore these will eventually become more e-waste.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 2, 2021
Hello Aaron, thank you for sharing this detailed feedback. I understand where you're coming from. In order for us to look further into these issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143666161
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143666161
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Dissapointed in noise cancelling and fit
on September 3, 2021
Posted by: Abigail
i upgraded to these mostly for the noise cancelling, a feature the previous samsung buds didnt have. my other headphones fit snug in my ear and would rarely fall out, these fall out often, even though i've changed the tip size. the noise cancelling while it does reduce the outside noise i find that it doesnt completely muffle sound. even with my music up all the way and on the highest setting i can still hear my coworker across the cubicle, and my keyboard clacking.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 17, 2021
Hello Abigail, thank you for reaching out. I understand how frustrating this must be. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. This is a link (https://www.samsung.com/us/support/answer/ANS00087243/) to an article that will help you learn more about active noise cancelling. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143711403
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143711403
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Amazing deficient
on September 6, 2021
Posted by: James Thor
from Germantown, MD
changing over from apple. iphone 12 max to a zfold3. worked. iwatch 5 to a galaxy 4 classic, worked. airpods pro to these? not a chance. everything is more or less equal except the fit. a physical redesign is so warranted here, the product manager has to be beside themselves having to deal with this. if i were over this portfolio, these would be removed from the catalgue. its destoying any market perception and inception of the ecosystem.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 16, 2021
Hello James Thor, thank you for reaching out. I understand how difficult this has been for you. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143709448
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143709448
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Won't stay in
on September 6, 2021
Posted by: Keke
i love the sound on them. these buds have the best bass so far. but the fit is horrible. if you're staying still sure. but i work out and they constantly fall out. i keep my buds+ for back up. though the buds pro have better sound. i find myself wearing the buds+ more due to the fit.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 16, 2021
Hello Keke, thank you for sharing your experience with these earbuds. I understand how difficult that must be. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143709350
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143709350
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Not worth it
on September 7, 2021
Posted by: Staci
so, they sound pretty good. but they refuse to stay in my ears. i have tried changing the squishy things to a smaller size but they are kind of heavy. i walk and they just fall right out. can't touch them because they turn off whatever i'm listening to. i can't figure how to stop that.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 16, 2021
Hello Staci, thank you for reaching out. I know what you're going through. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If your earbuds' touchpads have been locked in the Galaxy Wearable app, you won't be able to use the touchpad commands. In the Galaxy Wearable app, make sure the switch next to Block touches is turned On. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143709033
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143709033
^Elizabeth
Written by a customer while visiting Samsung US