Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
1
Great sound quality, Terrible user experience
on July 16, 2021
Posted by: Saki
the galaxy wearable app is appalling.
a. does not show battery percentage.
b. it always says the battery is 15% when i try resetting. charging does not change the situation.
c. cannot download and install an update. it always says i need to connect both buds even if the buds are connected.
d. buds are too touch-sensitive. it involuntary activates bixby or siri. the block touch setting from the app does not seem to prevent these nuances.
e. no supporting ios app for buds pro. samsung is becoming apple day-by-day.
f. wearable app crashes if i try to access the "touch and hold" settings.
g. cannot activate anc or ambient mode. it says i need to put in buds to activate these. i do not know how far in my ear i need to push these buds to get these features.
a. does not show battery percentage.
b. it always says the battery is 15% when i try resetting. charging does not change the situation.
c. cannot download and install an update. it always says i need to connect both buds even if the buds are connected.
d. buds are too touch-sensitive. it involuntary activates bixby or siri. the block touch setting from the app does not seem to prevent these nuances.
e. no supporting ios app for buds pro. samsung is becoming apple day-by-day.
f. wearable app crashes if i try to access the "touch and hold" settings.
g. cannot activate anc or ambient mode. it says i need to put in buds to activate these. i do not know how far in my ear i need to push these buds to get these features.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 27, 2021
Hello Saki, thank you for the detailed feedback. I hear what you're saying. In order for us to look into these issues further for you, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143553997
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143553997
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Impressive Sound/Frustrating Fit
on July 16, 2021
Posted by: Dante421
samsung everything for me, between cellphones and earbuds i've never prefered any other. but man i wish these had the fit or even close to the perfect fit that the galaxy bud+'s had with the ear wingtips on them. i understand the changes made to boost the sound quality and i love it but i might need ear surgery to make these for one stay in my ear during a run, for two comfortably.... clearly i'm bored to take the time to put in a review for something i plan on keeping regardless.
Features
5
Performance
3
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Complete downgrade
on July 18, 2021
Posted by: Anonymous
i've owned 3 sets of galaxy buds, i'm a huge fan of them from the start. the comfort was amazing, and the galaxy buds + where even better.
however, these "pro" are absolute garbage. they don't do what they advertise to do, but what's even worse is the comfort, or lack of.
i honestly can't wear these for to long unlike the regular galaxy buds.
do yourself a favor and stay away from this junk.
however, these "pro" are absolute garbage. they don't do what they advertise to do, but what's even worse is the comfort, or lack of.
i honestly can't wear these for to long unlike the regular galaxy buds.
do yourself a favor and stay away from this junk.
Features
1
Performance
2
Design
5
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 27, 2021
Hello Juan C Uribe, thank you for sharing your experience. I know how frustrating this must be. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143553382
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143553382
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
I'm impressed! A lot better than I expected.
on July 18, 2021
Posted by: Grant P
so i upgraded from a pair of galaxy buds+ to these. i upgraded because the buds+ go too far into my ears, and these definitely have improved on that, for starters.
despite everything i've heard about how they fit, they fit just fine in my ears, although i had to play around with the different buds first. they don't fall out when i'm exercising. though i miss the wingtips from the buds+, these make do without them just fine.
they have surprisingly full sound for such small buds. you can tell the difference between bass and treble, sound doesn't distort at high volumes.. it's amazing. 360° audio with videos is great (when it works, it's been a little buggy) and opens up the stage. i didn't expect this much of a difference from my buds+, but it's breathtaking how good of sound they have.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not loud enough, lacking bass.
on July 19, 2021
Posted by: Gobrunks
from California
i like these, but the volume output is lower than sony or jbl models at this price point.
also, not very much low bass or booming bass.
hopefully future models will be improved.
note to samsung: please make a chrome/metallic blue pair of buds soon.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 23, 2021
Hello Gobrunks, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Keeps falling off
on July 21, 2021
Posted by: Gigo
i got this back on march and haven't even use them in the past 4 months, i gave up!!!so i thought i place a review. the sounds and app features are good, but comparing pictures with the buds+ the stem that go into the ear is smaller in the pros making them uncapable of staying in place. there's literally nothing u can do with these buds, can't run, bike, or gym cause they keep falling off. my jabras stay all day even if i roll over, i noticed the stem on my jabras is longer like the buds+, i think samsung needs to rebuild the pros with a longer stem.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 22, 2021
Hello Gigo, thank you for bringing this to our attention. What you are saying makes a lot of sense to me. Please follow this link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Fit Poorly
on July 21, 2021
Posted by: Tina
i love the connectivity and the sound they are both amazing. the only major concern i have is that they don't stay put. i use the smallest size and they fall not long after i place it in my ear. i barely wear them outdoors for fear of loosing one. even though i only use one at a time.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 22, 2021
Hello Tina, thanks for reaching out. I know how difficult this must be. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Did not meet expectatios
on July 21, 2021
Posted by: jose
this was surprise from wife and had very high expectations.
bluetooth connection is horrible even if i have them close to me and connection starts cutting in and out. when picking an item from the floor same thing. thats even with the phone not in pocket. also the touch on the buds does not accurately work.have to press it several times.
for the price that it was purchase at they are horrible.
bluetooth connection is horrible even if i have them close to me and connection starts cutting in and out. when picking an item from the floor same thing. thats even with the phone not in pocket. also the touch on the buds does not accurately work.have to press it several times.
for the price that it was purchase at they are horrible.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 22, 2021
Hello jose, thank you for reaching out. I understand how frustrating it can be when expectations don't quite meet. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143540052
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143540052
^Elizabeth
Written by a customer while visiting Samsung US