Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
2
Poor weight distribution
on March 15, 2021
Posted by: Mike
these galaxy buds pro had lots of promise, but unfortunately the weight distribution results in them shifting in the ear quite a bit, which then "disconnects" them from the call. you may think the call dropped, but it is just the contacts losing connection with your ear. when you try to adjust them you run the risk of disconnecting the call.
i tried the different tips, inserted them per the instructions, etc.
it is a shame, because the audio is excellent, and when connected the hone microphone works well, so they were good quality for calls, which was my most important use.
i was pairing them with a note 20 ultra.
i returned them.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 15, 2021
Hello Mike, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Sounds great...but they won't stay in my ears!
on March 16, 2021
Posted by: Anonymous
from Warren, MI
i was really excited to purchase these, as i've never had ear buds before. i was blown away by the sound quality, but they won't stay in my ears! i've tried switching out the rubber tips and they just don't seem to stay in for more than 30 minutes. i'm hugely disappointed and i feel like i've wasted $200.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 16, 2021
Hello Frankjmorris1127, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Love them and they fit well
on March 16, 2021
Posted by: JMK2021
from Shelby Township, MI, USA
i was worried when i read the reviews after my order because so many people complained about fit. i notoriously have a hard time getting headphones to fit, with only the airpods staying in, but those not comfortable. well, i am happy to say that these fit perfectly right out of the box.
sound is incredible and the noise canceling is very good. the ambient setting is only ok and a bit off putting (you can hear your own voice echo a tiny bit).
battery life is good...i have no problem using these all day at the office (10 hours or so) and by the time i get home, they are mostly charged again. i'd say listen time on average is 6 hours or so (with the rest of the time in the office in meetings and calls and whatnot, for which i do not usually use the buds).
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Location does not work
on March 16, 2021
Posted by: Sfarjoun
from Los Angeles, CA
it was stolen last week and the person was able to install it on his phone. so tracking only worked a few minutes and i wasn't able to locate it...
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
2
Do not buy for noise cancellation!
on March 17, 2021
Posted by: Brian
i received the buds pro with part of the credit i received when i bought my s21 ultra. i already owned the buds+; but splurged because i had the credit.
first the good part: sound quality is very good. i am not an audiophile; but to me, there is a noticeable improvement in sound quality over the buds+ and i enjoy using them to listen to music.
here is the bad part: noise cancellation is non-existent. none. nada. i own the bose qc35 headphones and a pair of apple airpods pro. the qc35s are in a class of their own and are excellent. the airpods pro do a very good job reducing the type of noise that you'd experience on an airplane or from a loud computer fan. the buds pro do not cancel any noise as far as i can tell. they are so ineffective that it makes me wonder if i got a bad pair.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 17, 2021
Hello Brian, thank you for bringing this to our attention. We would definitely like to look into this issue further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143086873
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143086873
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
I'm reviewing again because they changed my stars
on March 17, 2021
Posted by: Chiko
Got these earphones and not very happy. They pop out. ou can change the tip all you want but it just won't fit right. It might be great for people with larger ears. I had to rewrite this again because they adjust the stars on my last review. I didn't rate performance and value because I couldn't really give a honest opinopn since i really didn't get to use them. But I had no idea that if you leave that blank, they automatically give themselves 5 stars. Now i'm not too sure if the rating and stars this product has is even real.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 18, 2021
Hello Chiko, thank you for bringing this to our attention. We apologize for any inconveniences this may have caused. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy!
on March 18, 2021
Posted by: ChrisSCRN
i wish i had read the reviews before i ordered them. the fit is horrible no matter which ear tip is used and actually caused pain in my ears. they are being returned! so unfortunate to have the better technology in the buds pro over the other existing samsung earbuds, but what good is it if you can't even wear them!
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 18, 2021
Hello ChrisSCRN, we apologize that your experience with these earbuds was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Better sound and water resistance, worse fit.
on March 18, 2021
Posted by: Marques
from Austin, TX
i had the galaxy buds plus before trading them in for these. my buds+ fit perfectly, but the ipx4 water resistence seemed to be their downfall. honestly if samsung created a version of the buds+ with ipx7 like these, i would get those in a heartbeat.
the buds pro sound great once you get a good fit, but do not move, chew, talk, or sweat with them in because they will begin to slide out. it’s really obnoxious to consrantly have to adjust them. if they had the same wing to lock them in like the buds+ i dont think it would be an issue, but the small design change had a huge negative impact.
the voice detection is a great feature, i just wish they stayed in without me having to push them back in every couple of minutes.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 18, 2021
Hello Marques, thank you for reaching out. We apologize for any inconveniences this experience may have caused. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. ^Elizabeth
Written by a customer while visiting Samsung US