Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
2
Bad Ear Design
on March 11, 2021
Posted by: Anonymous
in terms of sound, the headphones are amazing but the buds pro can't sit still in your ear. headphones comes with 3 different "sizes" but none of them will actually make them stay in. i bought this set to work out i always find myself making sure they stay in my ear cause they fall off all the time. ambient sound and noise cancellation are really good but what's the point if it can't stay in your ear.
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
1
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 11, 2021
Hello Luis Reyes, we would like to thank you for providing this detailed feedback. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Sounds great, but design is terrible
on March 13, 2021
Posted by: Sergio
sounds great when i can get them in properly. no matter what i do they won't stay in. constantly having to adjust them, and they hurt in the ears. not comfortable at all. my buds+ are way better
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 15, 2021
Hello Sergio, we regret to hear of your experience with these earbuds. We would definitely like to look into this matter further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143076392
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143076392
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Will not stay in ears
on March 13, 2021
Posted by: Tee Bee
i saw the suggestions from samsung on how to make it work but it has been a disappointing waste of money and another tool for my diehard apple peers to use in our battles. they fall out no matter what earbud size i try. once rolled under a supermarket shelf. i’m on hands and knees on a store floor during covid fishing out my earbud. i am afraid i will lose them forever. i can just sit and they will fall out. constantly have to adjust them to stay in but are so touch sensitive i have hung up on my boss enough times to turn the touch feature off. would have just been better to spend on phone accessories instead when i got the s21. i came from an s6, i could've really used a usb-c charger. the s21 is all kinds of great, but the buds are a slap in the face to the quality i expect from samsung.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 15, 2021
Hello Tee Bee, we would like to thank you for providing this detailed feedback. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Fit is way better than Buds+ for me but YMMV
on March 13, 2021
Posted by: Micha
from Orlando, FL
so i bought these after having the buds+ for over 6 months. for me, the buds+ are the single worst headset i've owned that gave me horrible unpleasant pain and tinny sound.
however, the buds pro work much better for my ears. after i saw the reviews i was incredibly worried about the fit, but honestly they are pretty good. i wouldn't jump with them on though.
i have small ear canals and oddly shaped ears. i'm the type that can't do the beans/pod headsets. while the buds pro aren't true in ears, they are quite alright in the fit department. not perfect but much more pleasant than the buds+. sound is pretty good.
all in all, i'm actually glad i went by my own experience rather than the reviews.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Good Buds Pro
on March 13, 2021
Posted by: Gozadera5
from San Antonio
i like it. it is very comfortable. good noise barrier.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Very Disappointed
on March 14, 2021
Posted by: Anonymous
from Miami, FL
i'm a normal guy with a normal size head and ears. these buds are not conformable and have fallen out both sides in normal use. yes i've read instructions yes i have change the ear tips...still fall out and still not conformable to wear. the buds are also not silver but silver and greyish white...wow! total waste of my money!
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 15, 2021
Hello Michael Thai, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Great but
on March 14, 2021
Posted by: Front plate broke
got these 2 weeks ago i misplaced them i tried going on the app to locate them and they could not connect i found them underneath my bed fully charged they never stay connected. the touch controls never work i try to end a call double tap it does not end it, i tried every size ear piece and they fall out of my ear they also give me a headache because the fit is to tight on my ear. the sound quality is amazing and they charge fast but thats all they do
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 15, 2021
Hello Vet323tech, we regret to hear of your experience with these earbuds. We would love the opportunity to look into these issues further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143076061
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143076061
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
The only item i have
on March 14, 2021
Posted by: Dcj0005
from Nevada
Expertise:Intermediate
I ordered these with a s21 ultra but so far these are all i have recived and the ship date on the phone just gets pushed further and further back
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 15, 2021
Hello Dcj0005, we apologize for any inconveniences this experience may have caused. We would definitely like to look into this further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143076054
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143076054
^Elizabeth
Written by a customer while visiting Samsung US