Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
5
Sound quality
on March 6, 2021
Posted by: Borbor
i was skeptical when i first bought these buds. but after listening to my music i hear how clear the sound was. they fit almost just as well as the buds plus. but sound much much clearer. bass and high
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Big Upgrade!
on March 8, 2021
Posted by: Heynow
these sound amazing, compared to my other buds, and come with some nice features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Great sound, poor fit
on March 8, 2021
Posted by: Travis
this things sound great, excellent integration too. down side is i can't get them to stay in or seal with any tips and they hurt so bad i have sore in my ear from wearing them. i wish i could have my buds+ back, they fit excellent so big step back samsung.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
1
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 9, 2021
Hello Travis, we apologize that this has been a less than ideal experience. We would definitely like to look into this matter further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143055075
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143055075
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade
on March 8, 2021
Posted by: Robert
from BURBANK CA.
sound quality is better then the buds+ i do worry that they may fall out of my ears when i use them.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good buds but terrible fit
on March 8, 2021
Posted by: Nissalt
the fit is terrible the sound is good the design is not good
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 9, 2021
Hello Nissalt, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Great Sound
on March 9, 2021
Posted by: Bart
i've owned all the earbuds except the galaxy buds +. these by far have the best sound quality. my only complaint is with anc. i can hardly tell the difference between anc "on' and anc "off".
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Great audio but pain in my ear
on March 9, 2021
Posted by: Jolly
i love the audio of buds pro as i could hear better base and sound resolution. however, regardless of ear tip size, it gave me the pain in my ear or it kept falling off. i ordered form tip to resolve this but not sure whether it will be really helpful as it is fitting issue to my ear.
Features
5
Performance
2
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 9, 2021
Hello Jolly, we regret to hear of your experience with these earbuds. We would definitely like to look into this matter further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143054771
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143054771
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Very very nice
on March 9, 2021
Posted by: Edwin J
they are very comfortable and sound great, really like the customizable options in the app
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US