Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
2
Sount Quality Very Good . NC no Good. Fit no good.
on March 3, 2021
Posted by: Sammy
from Dallas, TX
i have the buds+, live, and now the pro. out of the 3 best sound is on pro. however noise cancellation is not so good. it is very close to what live does with nc. fit is not so good on pro as well, live and buds+ fits better in my ear (may be personal). i do not recommend paying extra for noise cancellation. but if you want good sound quality pro may be good a good choice. do not buy for nc.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
2
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 4, 2021
Hello Sammy, we would like to thank you for providing this detailed feedback. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy
on March 4, 2021
Posted by: Victor Septimio
from Florida
i'm very disappointed, i sold my buds + to buy the buds pro. the buds pro is very uncomfortable, using for 1 hour the ear starts to hurt, it doesn't fix well and keeps falling, the battery using the noise canceling ends quickly 4h, and if you cancel the cancellation the noise is very loud, buds + has a very good passive noise cancellation and the battery lasts all day. i do not recommend the purchase, very expensive and bad. i regret selling my buds + to buy buds pro
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 4, 2021
Hello Victor Septimio, we regret to hear of your experience with these earbuds. We would definitely like to look into this matter further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143037117
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143037117
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Sound great but....
on March 4, 2021
Posted by: GreenSweeper
they sound great and have great features but the fit in my ears is horrible. does not matter which factory ear tips i use they do not want to stay in my ears.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
1
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 5, 2021
Hello GreenSweeper, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Decent Headphones, Awful Service
on March 5, 2021
Posted by: Carp
decent headphones. work well for running. you have to push them back in from time to time, and you'll probably in advertantly pause or advance your track (a bit touchy). i had to return the first pair. no exchange available, so it took a month to get a replacement pair and i still haven't received the refund for the pair of headphones i traded in with the original pair. i'd probably skip these until there available in a store where you can return them.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 5, 2021
Hello Carp, we apologize for any inconveniences this experience may have caused. We would definitely like to look into this for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143044212
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143044212
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
great sound but wont stay in
on March 5, 2021
Posted by: frenchyt
from hondo, Tx
i really wanted to like and love these. i love my buds plus. these, however, will not stay in even with the smallest ear rubber covers. i can shove them in and twist a little and they stay in as long as i don't move my face or arms or any other part of my body. i will say when they are in and fitting the sound is absolutely amazing.
I would recommend this to a friend!
Features
5
Performance
5
Design
1
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 5, 2021
Hello frenchyt, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Sound good, bad fit
on March 5, 2021
Posted by: Priyank
let's tart with the good side. they sound good. like, really good. the sound is clear and crisp and flat mostly. but, for the love of god, they won't fit my ears. there's only a sweet spot that they don't hurt my ears really bad, and that only stays for like 10 minutes. after that, they go back to hurting my ears. i have tried every tip in the box, no change. maybe try the buds +.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
1
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 8, 2021
Hello Priyank, we regret to hear of your experience with these earbuds. We would definitely like to look into this matter further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143050819
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143050819
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Won't stay in!
on March 5, 2021
Posted by: Ricky
from Chicago, il
the buds sound great. everything about them is great.... except one thing. the dang things won't stay in my ear no matter what. i've used all the different tips for a least a day, but no luck. they always fall out if i moved my head or talk or swallow.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 8, 2021
Hello Ricky, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Don't work as intended at all.
on March 6, 2021
Posted by: ShockStrap
[This review was collected as part of a promotion.] fit is a bit janky. one bud just so happen to fall in the tub when getting out. the reviews are correct.
my experience was janky battery life. the right one seemingly won't charge. i seemingly need to have the cord connected to get a full charge if at all.
i'm only getting 10% of real use. the buds pro dont work as intended. these are not ready for the real world. between fot and charging just discontinue these and go back to the drawing board.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
2
Written by a customer while visiting Samsung US