Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
2
Will not stay in ears.
on February 23, 2021
Posted by: Daniel
these things will not stay in my ears. any time i am moving around they fall out. i've tried all the different ear pieces and none of them work. i have the original ear buds and have never had an issue with them.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 4, 2021
Hello Daniel, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound quality and the fit is fine for me.
on February 25, 2021
Posted by: RoseD
i personally think these buds fit fine and they are pretty comfortable. love the color. the sound quality is great. i love how it lowers the music when it detects your voice or if youre in a conversation. the fit feels pretty secure especially during running/jogging or workouts that require a lot of motion. they dont feel like theyre going to fall out. i'm glad i was able to get these and they work great with my s21 ultra.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
some what satisfied
on February 25, 2021
Posted by: Alan
just received them today. what it really boils down to is preference. for my ears they do not fit comfortably. after 30-60 minutes of having them in my ears become sore. sound is ok, talking with someone on the phone seems to be ok. it's just the fit that is bothersome for me. going to give it a few more days to try them out but at this point i'm looking at returning them. i had plantronics blue tooth for a few years till they gave out. i could have that on all day and couldn't even feel like i had anything on my ear. i mainly used them for talking on the phone never listening to music.
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 3, 2021
Hello Alan, we apologize for any inconveniences this experience may have caused. We would definitely like to look into this issue further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143034695
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143034695
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Allergic reaction to silicone tips
on February 25, 2021
Posted by: Luvszbch
i was excited to get these with the pre-order and have had other wireless ear buds in the past with no problems. but, these i wore for about 30 minutes the first time and after i took them out my ears were itching uncontrollably to the point that the next day i had to goto the urgent care to get steroid/antibiotic drops. i had no idea until today that the earbud tips are the culprit because i never thought it was the earbuds until i put them in again after 10 days and wore them for 25 minutes and the same thing is happening. ears are itching and burning. thankfully i still have some of the prescription drops to alleviate the horrible discomfort i am in. like i said i have used other brands of headphones and had zero issues. i need a resolution so that i can enjoy them.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 3, 2021
Hello Luvszbch, thank you for bringing this to our attention. We apologize for any inconveniences this may have caused. We would definitely like to look into this matter further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143034440
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143034440
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Great sound, but don't stay in my ears!
on February 26, 2021
Posted by: Sunny
i'd love to give these 5 stars, however i can't because they won't stay in my ears! if they had something that wrapped around my ear to keep them in place that would make these buds awesome! i will be getting rid of them because i can't use something that won't stay in my ears!
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 1, 2021
Hello Sunny, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Impressive!
on February 26, 2021
Posted by: Eduardo
i upgraded from the original galaxy buds and found significantly better sound coming from the pros.
great anc, blocks outdoor sounds!
comfort is questionable, but i mostly have a good fit, time to time.
great anc, blocks outdoor sounds!
comfort is questionable, but i mostly have a good fit, time to time.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best Buds so far
on February 27, 2021
Posted by: Samsung Fan for life
i am super happy with the new galaxy buds pro! i have tried just about every type of wireless earbuds there are and every one of them has some good and some bad. i don't have anything bad to say about these so far. i love how small the case is and doesn't feel bulky in my pocket. the sound is great. it's no bose quality, but for the size (and price) i'm able to hear the lows, highs, and mids very well. the 360 audio is really cool. i also like how it lowers the volume and allows more ambient sound to come in when you start talking, very handy, except when you start singing out loud. the anc is one of the best i've tried so far. people barely hear my surroundings. the battery could be better, but it's not horrible for how small the case is. all in all, i'm very happy with them so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
love the noise cancelling experience
on February 27, 2021
Posted by: Ariel
from Reading, pa.
i love the noise cancelling experience block out all the noise surrounding you and also you could amplify any noise around you here in a little bit better when activated
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US