Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
4
Great with one flaw.
on February 1, 2021
Posted by: Laura
from Arlington, TX
i have loved all my galaxy buds. i bought these and the sound is great. however, the right ear bud will reconnect after the buds are both put in the case and the case is closed. this causes the bud to not charge and drain. it will charge when i am continually watching it and making sure it doesn't reconnect. the left ear bud will disconnect and turn off every time there for it will charge and be 100% when i am ready to use it. if we could find a fix for this problem that would make these 5 stars for me.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Galaxy buds + is better
on February 1, 2021
Posted by: bigboss
i had + for more than a year and i switched to pro but i don't really see the difference and i like the +'s fit a lot more.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 2, 2021
Hello bigboss, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Very good
on February 2, 2021
Posted by: James
from Chicago
had the buds plus, they were ok, then the buds live, didn't like them, music sounded like in a tunnel and would not stay in my ear. ordered the buds pro, much better. sounds is awesome, they fit well, battery is ok, but wish it would last longer, but overall, very happy with these!!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Buds + 2.1
on February 2, 2021
Posted by: Just like the buds plus
from san diego
to me, these buds are just alike the buds +. to me the only difference is an improvement in the touch controls (which were horrible on the buds +). if you are switching from the buds + to buds pro these buds will feel uncomfortable because these don't go all the way in like the +s, it feels like they'll fell off. sound quality, it's ok just like the +s.
Features
5
Performance
4
Design
2
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 3, 2021
Hello Just like the buds plus, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Defective on arrival
on February 2, 2021
Posted by: Jon S
buds arrived defective where one bud was filled with static when using the active noise cancelling or ambient noise.
samsung doesn't have a replacement program so they require it to be returned before they'll give credit to reorder it since it was part of the s21 order. they're of course on backorder.
i found it frustrating to switch between my s21 and my macbook as well which required me to turn off bluetooth on the phone to not steal the connection back.
they're not the most comfortable and i did have to disable touches in order to keep fixing the placement in my ears.
i couldn't justify full price for the buds.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
2
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 3, 2021
Hello Jon S, we apologize that your experience with these earbuds was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Slight improvement over buds+
on February 2, 2021
Posted by: Mike
[This review was collected as part of a promotion.] the buds pro sound is a little better than the buds+. the fit takes a little getting use to. the buds+ had as an advantage still because of the rubber ear fins. this helps secure the buds in the ear. the buds pro do not have this. the buds pro are slippery. make sure your hands have a good hold on them as you take them in and out of the case. wish the battery life was as long as the buds+. i have to be more aware as i use them through the day with conference calls. no warning when the battery is low or gone. buds pro will cut you off immediately. hope samsung next version has improvements with fit and battery life.
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 3, 2021
Hello Mike, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Too small for my ears
on February 2, 2021
Posted by: Martin
the buds continue to fall out of my ears. i checked the video and the instruction manual and put in the largest one to no avail. i loved the buds+, i should have purchased those instead of the new ones. now when i try to return them i dont get the discount back that i received when purchasing my s21. so i cant exchange them without paying again
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 3, 2021
Hello Martin, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Earbuds Pro
on February 2, 2021
Posted by: Dreadw71
from Greenville, SC
as they sound fantastic, they dont fit in my ears. i've tried all 3 ear sets. it can't tell the difference between me or the background noise. i was hoping they would be worth it. but i have a hard time justifying them for $200 when the won't fit right and have to worry about talking or background noise. the good about them, the sound is great but still not worth $200 to me
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 3, 2021
Hello Dreadw71, thank you for reaching out! We understand how frustrating this must be. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. ^Elizabeth
Written by a customer while visiting Samsung US