Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
2
A few setbacks
on February 27, 2023
Posted by: rpmichelson
from Dallas
Expertise:Expert
This product has a few setbacks that I'd like to see improved in future versions. The volume needs to be louder than my other ear bud brands otherwise why would I use these? The ear buds are a little big where it enters my ear making it uncomfortable for me to forcefully jamb them into my ear; this is using the smallest ear bud rubber tips. Also need a different means of using the different tap functions due to accidental touching while inserting ear.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, March 7, 2023
Rpmichelson, we appreciate you taking time to provide your feedback to us on your Samsung Galaxy Buds Pro. You can use the Samsung Wearables App to adjust the touch settings to best align with your needs. If the volume has been decreasing over time, please ensure your buds are clean, if this is not the case for you, we have also included a link to the Samsung Support Team who can assist you in troubleshooting the volume of your buds. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
This product needs a disclaimer in big fonts!!!
on March 31, 2023
Posted by: Patricia
from San Diego
Expertise:Intermediate
I was very impressed with the sound quality, the functionality, and the esthetics of these buds. I use it very sporadically after buying them and I got to learn the full capabilities of software and hardware and they are built robustly. Unfortunately, when I started using them daily, my ears became very irritated, there was an intense itching, and redness inside of both ears. I ended up with a severe ear infection. It took several doctors appointments and medications to resolve the issue. The ENT asked me if I was allergic to Nickel (I am!) and explained that these earbuds have exposed Nickel at the charging points. Those charging points were in direct, full contact with my ears skin. That caused my ears problems. I am very bummed that I will never be able to use a Samsung earbuds product, unless they revise and change the design. If you are allergic to any metal, look into this issue!
No, I would not recommend this to a friend.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, April 4, 2023
Hi Patricia, thank you for your feedback on your Samsung Galaxy Buds Pro. We appreciate your feedback as an opportunity to provide a superior experience to our customers. Please feel free to reach out to us at any time with further feedback or questions about your Samsung products. Thank youf or being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Falls out/hurt ears
on June 17, 2023
Posted by: Noy S
from Ma
All the spec doesn't matter when it doesn't stay put in my ear. I recently been doing more activities. This earbud is too big and hurts my ears. I tried changing the sizes. It still doesn't fit. I constantly had to fix and adjust it. It falls out. I move my mouth and the earbuds move around and falls out. Very disappointed. Of course I'm not longer in the window for an exhange/return.
Features
1
Performance
3
Design
1
Value
3
Response from Samsung USBy Debra, Social Commerce, June 20, 2023
Hey there Noy,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds Pro. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Your Galaxy Buds Pro, Buds2, and Buds2 Pro come with earbud tips that are similar to those on the Galaxy Buds and Galaxy Buds+. If there is a gap between the ear tip and the earbud, sound may leak out and the earbuds' performance may be poor. Please make sure that the ear tips and the earbud grooves fit properly and try to reinsert them so that there is no space between the ear and the ear tip. If you are still having performance issues, please try changing the ear tips to a larger size. Be sure to check out the Samsung article titled, "How to wear your Samsung earbuds" for more helpful information on getting the perfect fit. If you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
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https://www.samsung.com/us/support/answer/ANS00082785/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds Pro. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Your Galaxy Buds Pro, Buds2, and Buds2 Pro come with earbud tips that are similar to those on the Galaxy Buds and Galaxy Buds+. If there is a gap between the ear tip and the earbud, sound may leak out and the earbuds' performance may be poor. Please make sure that the ear tips and the earbud grooves fit properly and try to reinsert them so that there is no space between the ear and the ear tip. If you are still having performance issues, please try changing the ear tips to a larger size. Be sure to check out the Samsung article titled, "How to wear your Samsung earbuds" for more helpful information on getting the perfect fit. If you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
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https://www.samsung.com/us/support/answer/ANS00082785/
Written by a customer while visiting Samsung US
Customer Rating
1
Not for little ears
on June 20, 2023
Posted by: Aleighs
They don't fit little ears, they will not stay in, and cause pain if you wear them for over 30 min
Response from Samsung USBy Debra, Social Commerce, June 20, 2023
Hello there Aleighs,
Thanks for taking the opportunity to review your Samsung Galaxy Buds Pro. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Your Galaxy Buds Pro, Buds2, and Buds2 Pro come with earbud tips that are similar to those on the Galaxy Buds and Galaxy Buds+. If there is a gap between the ear tip and the earbud, sound may leak out and the earbuds' performance may be poor. Please make sure that the ear tips and the earbud grooves fit properly and try to reinsert them so that there is no space between the ear and the ear tip. If you are still having performance issues, please try changing the ear tips to a larger size. Be sure to check out the Samsung article titled, "How to wear your Samsung earbuds" for more helpful information on getting the perfect fit. If you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
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https://www.samsung.com/us/support/answer/ANS00082785/
Thanks for taking the opportunity to review your Samsung Galaxy Buds Pro. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Your Galaxy Buds Pro, Buds2, and Buds2 Pro come with earbud tips that are similar to those on the Galaxy Buds and Galaxy Buds+. If there is a gap between the ear tip and the earbud, sound may leak out and the earbuds' performance may be poor. Please make sure that the ear tips and the earbud grooves fit properly and try to reinsert them so that there is no space between the ear and the ear tip. If you are still having performance issues, please try changing the ear tips to a larger size. Be sure to check out the Samsung article titled, "How to wear your Samsung earbuds" for more helpful information on getting the perfect fit. If you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
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https://www.samsung.com/us/support/answer/ANS00082785/
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Fit
on August 24, 2023
Posted by: RaeSamsung
from New Orleans
Expertise:Intermediate
Great sound, but horrible fit. Galaxy Bud Lives are so much better.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 14, 2023
Hi RaeSamsung, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds Pro. We are so happy to hear you are enjoying the audio quality of your device. We understand the importance of and would be more than happy to help you with the fit of your device. Without knowing what you are experiencing with the fit we have provided a link to an article below about how to best wear your buds. This device also has additional silicone tips in the packaging to help best fit your ears. We have also included a link to the Samsung Support Team if you would like further assistance with your device. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Written by a customer while visiting Samsung US
Customer Rating
5
Best earbuds for anything!
on August 28, 2023
Posted by: EveryDay
from California
Expertise:Expert
Best quality ever, better then airpod pros!! Also they go for super cheap if bought used!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
One Ear Bud highly defective, super low volume
on October 5, 2023
Posted by: Familymanof5
from Ft. Eustis, VA
Expertise:Intermediate
I have had the earbuds for just over a year, within months I noticed issues with sound, but nothing that stayed constant...soon after warranty ended, my left ear bud's volume is incredibly low, and barely can hear anything. I have followed cleaning instructions, and tried everything, and it never fixes issues. I'd never recommend spending these much for a high end brand ear buds that have issues like these. Very dissapointed!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 9, 2023
Hey there Familymanof5, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds Pro. We understand how frustrating it can be to have a device that does not function as intended. We would be more than happy to assist you with further troubleshooting if you would like. We have included below a link to the Samsung Support Team. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US