Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2 out of 5
4.2
(1,951 Reviews)
Open Ratings Snapshot
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product. 
(
1,471 out of 1,828
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
3 out of 5
3
Sound is superb but...
on October 13, 2022
Posted by: galaxygirl
from Clinton Township MI
the sound on these is incredible, the batteries last forever but...the fit is horrible! i upgraded from the plus to these and if it weren't for the crappy batteries in those, i would have kept them. these won't sit in my ear and stay in. i've tried every which way possible. i don't understand why they made the speaker oval either, and i suspect that has something to do with the horrible fit. i also wish they'd bring back the gorgeous red color. i would not recommend these because of the fit and wish i had returned them when i had the chance.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
1 out of 5
1
Value
5 out of 5
5
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, October 18, 2022
Galaxygirl, we appreciate your feedback on the Samsung Galaxy Buds Pro. There is some great information available on our website about how to best fit the buds in your ear for a secure and comfortable fit. You can also use the wearables app to do a fit test. You can also always reach out to the Samsung Support Team for assistance in troubleshooting the device. We appreciate you being a loyal Samsung customer. –Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Really good build quality
on October 30, 2022
Posted by: Aaron
from Colorado springs, CO
Expertise:Intermediate
I never write reviews but had these for a couple years and although it did take a little bit to get used to the shape, these earbuds have served me very well. These things connect to my phone easily and are extremely easy to control from the earbuds touch sensitive surface. This product is a testament to samsung's exemplary build quality with their products. Today my right earbud got ran over by a car in the parking lot and although it was slightly warped and scratched up it still works perfectly. The touch sensitive surface works, the mic works, it still charges and the sound quality hasn't been effected. It blows me away how high quality this product is, keep it up!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Trouble keeping them in ears
on December 23, 2022
Posted by: JohnG
from Houston, Tx
Expertise:Expert
They are definitely better than the regular galaxy buds as far as in sound, but its a workout just trying to keep them in your ears
Features
3 out of 5
3
Performance
5 out of 5
5
Design
2 out of 5
2
Value
4 out of 5
4
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, December 27, 2022
JohnG, thank you for your feedback on your Samsung Galaxy Buds Pro. If you haven’t done so already, the device does come with alternate size silicone tips to help you get the best fit. You can also perform a fit test while wearing the buds inside the Samsung Wearables App. You can also always reach out to the Samsung Support Team for assistance with any other difficulty you are experiencing. Thank you for being a Samsung customer. –Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Disappointing
on January 13, 2023
Posted by: 5uede
Expertise:Expert
I wish Samsung would go back to creating products with decent battery life (like the buds+). I chose these because they were the only new ones advertised to last at least 8 hours since there are days I am sitting at my desk working the entire day. I have owned these now for about a year and they have never achieved 8 hours. I have ANC turned off and the volume at a reasonable level. The battery is only getting worse - I only get about 6 hours now. The active listening function is wonky too - one bud allows more sound in than the other so it is very disorienting. So I cannot us it. I wish companies would go back to making quality items that last longer than a year or less before having to be replaced.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, January 17, 2023
5uede, thank you for your feedback on your Samsung Galaxy Buds Pro. If the battery life of your device is not functioning as intended the Samsung Support Team, linked below, is always available to help you troubleshoot any difficulty you are experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
HORRIBLE EAR TIPS
on January 17, 2023
Posted by: AJ11
from Mojave Desert, CA
Expertise:Expert
The sound quality and operation are fine. The ear tips are horrible. They do not stay in your ear AT ALL. Wish I could return.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, January 17, 2023
AJ11, we appreciate your feedback on your Samsung Galaxy Buds Pro. If you haven't done so already, this device does come with additional silicone tips in a variety of sizes to help you get the best fit. You can also perform a fit test while wearing the buds inside the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Would not stay in ears
on January 31, 2023
Posted by: Anonymous
Expertise:Intermediate
Sound quality was good but within 15 minutes one or both buds would fall out.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, February 7, 2023
PaulShryer, we appreciate your feedback on your Samsung Galaxy Buds Pro. This device does come with additional silicone tips in a variety of sizes to help you get a good fit. You can also perform a fit test while wearing the buds inside the Samsung Wearables App. We appreciate you being a Samsung customer. -Elizabeth
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Only gave me two months of quality
on February 1, 2023
Posted by: Jeremy
originally worked and sounded amazing. noise cancellation was great and the quality was really good. after about two months though, i could barely hear out of them. i connected them to several different devices and still the same low volume. i do not recommend
Features
4 out of 5
4
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, February 2, 2023
Jeremy, we appreciate your feedback on your Samsung Galaxy Buds Pro. The first thing we always recommend when the sound has become quiet is to ensure the Buds are properly cleaned and there are no obstructions causing the sound blockage. If that is not the case for your device, please reach out to the Samsung Support Team for assistance given the stated time of ownership. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not as good as original Buds
on February 6, 2023
Posted by: AW1010
from Greenville, SC
Expertise:Expert
I've sent these back for repair once already and now have to do so again. They randomly go into "low volume" mode and no matter what I do they will not get loud until I unpair them and reconnect. I am also approaching the 1 year mark so the warranty is getting ready to expire which means they will likely break one more time. I also have to say that the Pros are also vastly more uncomfortable that my previous Galaxy Buds. I sincerely regret the purchase.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, February 7, 2023
AW1010, we appreciate your feedback on your Samsung Galaxy Buds Pro. In regards to the fit of your device, the Samsung Galaxy Buds Pro do come with additional silicone tips to help you get the most comfortable fit, you can also perform a fit test while wearing them inside the Samsung Wearables App. We can also help you with any other difficulties you are experiencing. The Samsung Support Team, linked below, can work with you one on one to troubleshoot your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
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