Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
4
Great Function. Phantom Silver is horrible
on June 29, 2022
Posted by: TheDuderino87
Expertise:Beginner
[This review was collected as part of a promotion.] I previously came from the Galaxy Buds +. I liked the Buds +, but like the Buds Pro even more. I am a big fan of almost everything that Samsung did with these Buds compared to the Buds+. The fit and comfort is an improvement imo and the overall functionality is also great. Battery life is to be as expected with having anc and ambient sound options. I have used both and like both options for different circumstances. These are by far the best Buds and I like the features/options.
The only downside, and I mean the only downside is the "Phantom Silver". Idk what Samsung was thinking when they released this color. I wanted to try something different, but this is not the answer. I don't have a problem with the shimmering aspect, only that this is pretty much full on purple in any light variation whether true sunlight or otherwise. I wish they would have gone with the mirrored silver or even the more matte silver like the S22 Ultra. Because they already had a regular purple version, this was almost a purple 2.0. Not a fan and would not recommend this imo. If you like it good for you, but I am not a fan. Luckily there are case options available that can hide this hideous color. Besides that, I like everything else about these Buds. Rant over.
The only downside, and I mean the only downside is the "Phantom Silver". Idk what Samsung was thinking when they released this color. I wanted to try something different, but this is not the answer. I don't have a problem with the shimmering aspect, only that this is pretty much full on purple in any light variation whether true sunlight or otherwise. I wish they would have gone with the mirrored silver or even the more matte silver like the S22 Ultra. Because they already had a regular purple version, this was almost a purple 2.0. Not a fan and would not recommend this imo. If you like it good for you, but I am not a fan. Luckily there are case options available that can hide this hideous color. Besides that, I like everything else about these Buds. Rant over.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Design Flaw , they pop out
on June 30, 2022
Posted by: Jrn090565
great sound and bluetooth connection.
design is not very good. biggest fear when buying was the fit. i was correct, they fall out way to often. i've had to stop while riding my bike to search for them after they fell our. while at work simply leaning over they pop out.
perhaps a memory form end would prevent the issue as often.
design is not very good. biggest fear when buying was the fit. i was correct, they fall out way to often. i've had to stop while riding my bike to search for them after they fell our. while at work simply leaning over they pop out.
perhaps a memory form end would prevent the issue as often.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
4
Response from Samsung USBy Michael Mynxx, Social Commerce, July 11, 2022
Hi Brendan, thank you for your feedback on your Galaxy Buds Pro. We’re happy to provide support for your concerns with the fit of the earbuds. We’ve linked an article below that you may find useful for this situation as well as included links to our support page. Thank you again for your feedback and being a valued Samsung user.
Fit:
https://www.youtube.com/watch?v=Tz0SsORiO-E
Samsung Support:
https://www.samsung.com/us/support/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Michael
Fit:
https://www.youtube.com/watch?v=Tz0SsORiO-E
Samsung Support:
https://www.samsung.com/us/support/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Michael
Written by a customer while visiting Samsung US
Customer Rating
2
Sounds great but doesn't fit in ear.
on July 2, 2022
Posted by: Duke
they have good sound and the boise cancelation works well. the buds do not stay in your ear especially when you are doing any kind of exercising. i have tried all the rubber insert sizes while walking the dog and hiking and i have to constantly adjust them. also you have to lock them or you will inadvertently change the song. the touch is weak, it doesn't register consistently. and i would not try any of there features they are testing, makes your life much more difficult. they sound good, but it is more important they stay in my ear.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
2
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 20, 2022
Duke, thank you for taking the time to provide your feedback to us on the Samsung Galaxy Buds Pro. We do have some materials linked below that you can read through about best practices on fit as well as the best ways to use the other amazing features of the product. We have also included the link to the support team who can help you get the most of your product. Please feel free to reach out to us if you have any further questions about your Samsung products. –Elizabeth
Samsung Galaxy Buds Pro Manual
https://www.samsung.com/us/support/downloads/
Samsung Support
https://www.samsung.com/us/support/search/?query=how+do+i+propertly+fit+buds+pro&referrerPageUrl=https://www.samsung.com/us/support/
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Galaxy Buds Pro Manual
https://www.samsung.com/us/support/downloads/
Samsung Support
https://www.samsung.com/us/support/search/?query=how+do+i+propertly+fit+buds+pro&referrerPageUrl=https://www.samsung.com/us/support/
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Sub par
on July 4, 2022
Posted by: Re zero
everything about these buds is sub par. average at best. the most subjective (and personal) critique is the fit. for me, horrible. so bad that i don't even bring them out the house for fear of them falling out (which they seem to do every 5 minutes even after multiple tip switches). secondly, the battery life is poor, in comparison to other brands, and this includes the charging case. noise cancelling is average. and the auto switching between different samsung devices (of which i have several) is finicky and seems to work when it wants to. all in all, in comparison to other top brands i've tried in this space, i would put the near the bottom of the pile, especially considering the price.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 21, 2022
Re zero, we appreciate your feedback as we constantly strive to improve our products and provide the best possible customer experience. Below we’ve linked the manual to your Samsung Galaxy Buds Pro that will assist you in getting the most out of your device’s great features. We’ve also linked the support team to assist you in troubleshooting your device with the auto switching between the other Samsung devices you own. Please feel free to reach out to us with any other questions regarding your Samsung products. –Elizabeth
Samsung Galaxy Buds Pro Manual
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Galaxy Buds Pro Manual
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Good audio performance but poor battery life
on July 5, 2022
Posted by: Marty
audio performance is good. but the battery in the case runs down even if you don't use it. you have to charge it like every 3 days or so even with no use.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 21, 2022
Marty, thank you for providing your feedback about the Samsung Galaxy Buds Pro. We are happy to hear that the audio quality is a feature you are enjoying about your device. We’ve linked below some information regarding reducing the battery consumption of your Samsung Galaxy Buds Pro. Please feel free to reach out to us with any other questions about your Samsung products. –Elizabeth
Battery Consumption
https://www.samsung.com/us/support/answer/ANS00078081/#:~:text=Galaxy%20Buds%20Pro%20give%20you,time%20in%20a%20single%20charge.
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Battery Consumption
https://www.samsung.com/us/support/answer/ANS00078081/#:~:text=Galaxy%20Buds%20Pro%20give%20you,time%20in%20a%20single%20charge.
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
I like most Samsung products
on July 10, 2022
Posted by: MO country Tech Guy
from Warrensburg Missouri
i bought the samsung but pro thinking pro should be the best i've had them for roughly about 6 months now totally disappointed with them they only last about 3 and 1/2 hours the battery in one of the buds is losing its life much faster than the other one. they do sound good i don't feel well in my ears and i have had the very first buds that they had out and the live and i love them both until i drown them in the washing machine cannot recommend the pros
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 18, 2022
MO country Tech Guy, Thank you for your feedback on the Samsung Galaxy Buds Pro. At Samsung we are always striving to improve our products. Below is some information regarding the best practices to fit the Galaxy Buds Pro as well as the other features of your product. If you have any other questions, please feel free to reach out to us. –Elizabeth
Galaxy Buds Pro Manual
https://www.samsung.com/us/support/downloads/
Customer Care+
smsng.us/Samsung-Care-Plus
Warranty
smsng.us/Warranty-Info
Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Galaxy Buds Pro Manual
https://www.samsung.com/us/support/downloads/
Customer Care+
smsng.us/Samsung-Care-Plus
Warranty
smsng.us/Warranty-Info
Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Useless unless you only use them for the office
on July 11, 2022
Posted by: Victor
from Atlanta
these will fall out if you jog, workout or do any type of active activity. unless you plan to be in a office setting all day good luck keeping them in place. the touch response work when they want to and sometimes one bud will disconnect and you will have to reset the entire headset. sound is great but fit is horrible.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
2
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 18, 2022
Victor, Thank you for taking the time to share you feed back on the Samsung Galaxy Buds Pro. At Samsung we are always striving to improve our products. Below are some links to help improve your experience with the Samsung Galaxy Buds Pro in terms of fit and the other features of the product. Please feel free to reach out if you have any other questions regarding your Samsung products. -Elizabeth
Galaxy Buds Pro Manual
https://www.samsung.com/us/support/downloads/
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Galaxy Buds Pro Manual
https://www.samsung.com/us/support/downloads/
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Good for offic and travel. No for calls and sports
on October 12, 2022
Posted by: Nolo
from Westmont il
Expertise:Expert
Around 5 months of daily use without any problem. Very useful for travels and work.
The calls are sucks, when you speak the leastener cannot hear you well, i have to switch to speaker or plug in airphones.
To experience ar decent. But if you jump or run, the sweat provokes falling.
The calls are sucks, when you speak the leastener cannot hear you well, i have to switch to speaker or plug in airphones.
To experience ar decent. But if you jump or run, the sweat provokes falling.
Features
5
Performance
4
Design
5
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, October 13, 2022
Nolo, thank you for your feedback on the Samsung Galaxy Buds Pro. We are thrilled to hear you are enjoying the sound quality and the ability to use them for travel. If you haven’t done so already, we would recommend downloading the Samsung Wearables app where you can adjust the settings on the buds to what best suits your needs. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US