Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
2
GOOD SOUND, TERRIBLE FIT
on May 11, 2022
Posted by: JDK1
from PHOENIX, AZ
the sound is good but the fit is very poor. they will not stay in my ear. they keep popping out and will get lost quickly
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Expensive, not great widget, allergic to earbuds
on May 31, 2022
Posted by: John
from Grand Rapids, MI
i am satisfied with my galaxy buds 2 and was curious if the pro buds are worth the extra cost. here's what i learned.
1). they're $50 more expensive. does that mean improved sound? not that i can tell.
2). the pro buds' android widget is actually less useful than the buds 2 widget. with buds 2 widget you can see the percentage power left in the buds and case, as well as a button to turn noise cancelation/ambient sound on or off, as well as a button to open the control settings.
with pro buds widgets you must choose between seeing the power of the buds and case or pick thewidget with the settings controls.
3). i'm actually allergic to the silicone buds inserts! but strangely not to the buds 2 inserts. after an hour of use my ears become extremely itchy and watery and then crusty.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Edward Smith, Social Commerce, June 2, 2022
Hello John, thank you for your feedback on your Galaxy Buds Pro. We are always looking for ways to improve our products and user experience for the future based on user feedback. Thank you again for your feedback and being a valued Samsung user.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
1
THE ABSOLUTE WORST HEADPHONES I HAVE EVER OWNED
on June 3, 2022
Posted by: CHRISTINA
these do not stay in your ear! i have had these for quite some time now, basically didn't have time to return them, and they suck. when i spoke to others about them i have heard the same thing, they don't stay in the ear. can't walk in them, work out in them, take a phone call anything. they will fall out of your ear, guaranteed. not only i, a female, also males i know have the same issue with this product. so it's not that i have tiny earholes, the design is just flawed.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 6, 2022
Hi CHRISTINA, thank you for your feedback on your Galaxy Buds Pro. We’re happy to provide support for your concerns with the fit of the earbuds. We’ve linked an article below that you may find useful for this situation. Thank you again for your feedback and being a valued Samsung user.
Fit:
https://www.youtube.com/watch?v=FOUmglnPdLE&t=1s
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Fit:
https://www.youtube.com/watch?v=FOUmglnPdLE&t=1s
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Won't stay in my ear
on June 12, 2022
Posted by: Pheonix
due to the ear buds not staying in my ear long enough to give a review i apologize. i was going to return them, but i didn't know i only had 15 days apparently. one reason why i don't buy electronics online.
i wanted another pair of the buds+ but due to them being old they weren't available. those were the only ones that fit comfortably and stayed in my ear. the live ones hurt really bad so those were a no go.
i have tried all the ear pieces and to no avail they will work loose as i talk or chew food. i have twisted them all kinds of ways. i almost lost it in a sink washing dishes. the only time one will stay in is if i'm laying down.
i wanted another pair of the buds+ but due to them being old they weren't available. those were the only ones that fit comfortably and stayed in my ear. the live ones hurt really bad so those were a no go.
i have tried all the ear pieces and to no avail they will work loose as i talk or chew food. i have twisted them all kinds of ways. i almost lost it in a sink washing dishes. the only time one will stay in is if i'm laying down.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 15, 2022
Hi Pheonix, thank you for your feedback on your Galaxy Buds Live. We’re happy to provide support for the issues you’re experiencing. We’ve linked an article below that you may find useful for this situation. Thank you again for your feedback and being a valued Samsung user.
Fit:
https://www.youtube.com/watch?v=FOUmglnPdLE&t=1s
Updates:
https://www.samsung.com/us/support/answer/ANS00078087/
How to wear your Samsung earbuds:
https://www.samsung.com/us/support/answer/ANS00082785/
Restart or reset you Samsung earbuds:
https://www.samsung.com/us/support/answer/ANS00078085/
Warranty:
https://www.samsung.com/us/support/warranty/
Support:
https://www.samsung.com/us/support/service
Samsung Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Fit:
https://www.youtube.com/watch?v=FOUmglnPdLE&t=1s
Updates:
https://www.samsung.com/us/support/answer/ANS00078087/
How to wear your Samsung earbuds:
https://www.samsung.com/us/support/answer/ANS00082785/
Restart or reset you Samsung earbuds:
https://www.samsung.com/us/support/answer/ANS00078085/
Warranty:
https://www.samsung.com/us/support/warranty/
Support:
https://www.samsung.com/us/support/service
Samsung Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
2
Won't stay in your ears
on June 13, 2022
Posted by: Thomas Downs
i had the original samsung earpods and they worked great. the sound is even better with these new ones but they fall out of my ears every other minute. forget lifting with these, i can't even listen to music when cleaning.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 15, 2022
Hi, thank you for your feedback on your Galaxy Buds Pro. We’re happy to provide support for the issues you’re experiencing. We’ve linked an article below that you may find useful for this situation. Thank you again for your feedback and being a valued Samsung user.
Fit:
https://www.youtube.com/watch?v=FOUmglnPdLE&t=1s
Updates:
https://www.samsung.com/us/support/answer/ANS00078087/
How to wear your Samsung earbuds:
https://www.samsung.com/us/support/answer/ANS00082785/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Fit:
https://www.youtube.com/watch?v=FOUmglnPdLE&t=1s
Updates:
https://www.samsung.com/us/support/answer/ANS00078087/
How to wear your Samsung earbuds:
https://www.samsung.com/us/support/answer/ANS00082785/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on June 23, 2022
Posted by: Anonymous
i am not a violent person, however, trying to wear these pieces of crap make me want to throw them as far as i can. they will not stay in the ears. i spend more time trying to find where they rolled off to on the floor than being able to listen to anything. i have purchased every available size and absolutely nothing works. a complete waste of money and a significant generator of anger and frustration.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 24, 2022
Hi Fred, thank you for your feedback on your Galaxy Buds Pro. We’re happy to provide support for your concerns with the fit of the earbuds. We’ve linked an article below that you may find useful for this situation. Thank you again for your feedback and being a valued Samsung user.
Fit:
https://www.youtube.com/watch?v=Tz0SsORiO-E
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Michael
Fit:
https://www.youtube.com/watch?v=Tz0SsORiO-E
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Michael
Written by a customer while visiting Samsung US
Customer Rating
3
Great sound quality. Terrible for workouts.
on June 24, 2022
Posted by: Rel629
please. please. please go back to the ear clips like the gear iconx. i really don't understand why it was changed. the clips were a great way to make sure the headphones could fit into everyone's different ears. these fall out no matter what i do and i've sadly gone back to using my gear iconx headphones and these are collecing dust for now.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 28, 2022
Hi Rel629, thank you for your feedback on your Galaxy Buds Pro. We’re happy to provide support for your concerns with the fit of the earbuds. We’ve linked an article below that you may find useful for this situation. Thank you again for your feedback and being a valued Samsung user.
Fit:
https://www.youtube.com/watch?v=Tz0SsORiO-E
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Michael
Fit:
https://www.youtube.com/watch?v=Tz0SsORiO-E
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Ear Buds
on June 28, 2022
Posted by: Anonymous
from Cullowhee, NC
bought these earbuds thinking they would be good, but i was so wrong. the earbuds themselves have given me nothing but problems. they get no where near the playtime that samsung advertises, and one of my earbuds always dies when the other hasn't even lost 50% charge. and of course samsung's warranty went out of date right as these earbuds became junk. the sound quality is poor and the noise cancelling doesn't work very well.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 29, 2022
Hi Chris, thank you for your feedback on your Galaxy Buds Pro. We’re happy to provide support for your concerns with the fit of the earbuds. We’ve linked an article below that you may find useful for this situation. Thank you again for your feedback and being a valued Samsung user.
Fit:
https://www.youtube.com/watch?v=Tz0SsORiO-E
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Michael
Fit:
https://www.youtube.com/watch?v=Tz0SsORiO-E
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Michael
Written by a customer while visiting Samsung US