Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
5
Excellent ear buds
on April 19, 2022
Posted by: Vik1077
from Lakewood Ranch FL
Expertise:Intermediate
[This review was collected as part of a promotion.] Great connection and awesome sound quality. Gesture control works well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Sound great
on April 19, 2022
Posted by: Anonymous
from San Antonio, TX
Expertise:Expert
[This review was collected as part of a promotion.] These are my Use-ForEverything buds, I have others that are good for special projects or specific instances bit these are great and easy to use across all of my samsung devices
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the sound quality and battery life!
on April 19, 2022
Posted by: Annie
from Minnesota, mn
Expertise:Expert
[This review was collected as part of a promotion.] Iv had the headphones for over a year not and im still in love with them!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound
on April 20, 2022
Posted by: Sunshine
from Miami
Expertise:Expert
[This review was collected as part of a promotion.] I get them fir Christmas gift and using them ever since. Best ever
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Too Large even with smallest buds
on April 20, 2022
Posted by: Niccki
i have the original galaxy buds, but decided to get the pro when i bought new phone. sound quality is great but they will not stay in my ear. even with the smallest buds that came with them. the original this was never a problem. havent tried them with a phone call as i'm always worried they will fall out.
Features
4
Performance
5
Design
1
Value
4
Response from Samsung USBy Charles, Samsung Care, April 20, 2022
Hi Niccki. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy Buds Pro not fitting properly. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144424112
Have a great day.
^Charles
How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144424112
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound and battery life
on April 21, 2022
Posted by: LosingitKY
from Kentucky
Expertise:Intermediate
[This review was collected as part of a promotion.] I've been using these daily for several months. Work great, fit well, and performance is great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade to my Buds and Buds2
on April 22, 2022
Posted by: bruno
Expertise:Expert
[This review was collected as part of a promotion.] I snagged a pair of Pros and traded in my Buds2. I like the new features as well as the case. Sound quality is great! Can't complain!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Solid product
on April 23, 2022
Posted by: Jess
i've been using these for months. the best part is the sound, being able to flit from ambient to noise cancelling with ease and not losing that quality. i can connect from my phone to laptop between getting a call and continuing with what i was doing. they charge quick which is very handy. only critical is them not staying in my ears too well. they provide three total bud sizes but none of them keep them in place if i move too much so your best bet is comfortand not snugness; working out with them requires you to set them to block touch because you'll likely be pressing them in every so often.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US