Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
1
Dead after 9 months
on April 12, 2022
Posted by: Daveoc
waste of money. right ear stopped working after 9 months. used them 2 times a week.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Charles, Samsung Care, April 14, 2022
Hi Daveoc. Thank you for bringing this to our attention. I see you have some concerns with Galaxy Buds Pro. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Samsung earbuds do not turn on or charge https://www.samsung.com/us/support/troubleshooting/TSG01206422/.
PRODUCT WARRANTIES https://www.samsung.com/us/support/warranty/
REPAIR PRICING LINK https://www.samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144402855
Have a great day.
^Charles
Samsung earbuds do not turn on or charge https://www.samsung.com/us/support/troubleshooting/TSG01206422/.
PRODUCT WARRANTIES https://www.samsung.com/us/support/warranty/
REPAIR PRICING LINK https://www.samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144402855
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
I don't like these at all
on April 13, 2022
Posted by: Alicia k
from California
i thought i was going to love having earbuds but these are honestly a let down. even with the small rubber pieces these things still fall out of my ears and i have to keep readjusting them just to try to keep them in. really annoying when i'm working out and have to stop every couple of minutes to readjust and put them back in. if you have small ears like me these are a waste of your money. i'm sad that galaxy s22 ultra doesn't have a headphone jack anymore so i could use my regular headphones. now i have to use my old phone listen to music while working out.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
2
Response from Samsung USBy Charles, Samsung Care, April 14, 2022
Hi Alicia. Thank you for bringing this to our attention. I see you have some concerns with Galaxy Buds Pro. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. to use your regular headset, you can use a Type-C to 3.5mm adaptor. Here are some links for more details to help you maximize the device's potential.
How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/
No, low or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/
USB-C Headphone Jack Adapter https://www.samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144402755
Have a great day.
^Charles
How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/
No, low or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/
USB-C Headphone Jack Adapter https://www.samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144402755
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent
on April 15, 2022
Posted by: Mythrus
from Oakland, CA
Expertise:Expert
[This review was collected as part of a promotion.] I have tried several Bluetooth earbuds and these are the best. I am listening to Beethoven's 9th as I am writing this, I am hearing it all. I close my eyes and I am there. I am very happy with this purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great headphones with useful features
on April 18, 2022
Posted by: Jedi general g
from Chicago, Illinois
Expertise:Expert
[This review was collected as part of a promotion.] I bought this back a while ago i love them they have great features and not to mention the audio is great rich and loud i love them.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall really good buds
on April 18, 2022
Posted by: Harambe
Expertise:Expert
[This review was collected as part of a promotion.] I got these buds as an upgrade from the OG buds, and let me tell you, there are really good, the options it gives you allowing you choose the functions of the buds. They are durable, im clumsy and drop them on the ground too much and after each drop they still dont loose quality nor cosmetic damage so thats a plus! Great audio and good noise cancelation. The school hallways have never sounded so quiet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound quality and portability
on April 18, 2022
Posted by: Andydrew
from Macomb, MI
Expertise:Expert
[This review was collected as part of a promotion.] I've been using these earbuds for well over a year. They come in a small package but pack a huge punch. They're great for working out, relaxing, or any kind of media consumption!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All around great buds
on April 18, 2022
Posted by: Gggrl
from Streetsboro, OH
Expertise:Intermediate
[This review was collected as part of a promotion.] I'm really impressed with sound and battery life of this product. My favorite feature is noise canceling and ambient sound. I recently used these during airline travel. Ambient when I needed to here announcements and noise canceling when in flight.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall good.
on April 18, 2022
Posted by: Nate
from Largo, FL. USA
Expertise:Intermediate
[This review was collected as part of a promotion.] I have these as well as the Buds+. These are the more comfortable pair to wear and have great noise canceling. Though I prefer the sound of the Buds+.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US