Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
3
Great sound, poor fit
on March 24, 2022
Posted by: Jojo
from USA
i love these buds because of the good sound quality but very annoyed by the fit, the left one keeps falling out and i cannot afford to lose it! i love the original version fit, please go back to that my buds were secured, the 1st buds was nicely secured in the ear, samsung please go back to that.
Features
4
Performance
5
Design
3
Value
4
Response from Samsung USBy Charles, Samsung Care, April 18, 2022
Hi Jojo. Thank you for bringing this to our attention. I see you have some concerns with Galaxy Buds Pro. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here is a link for more details to help you maximize the device's potential.
How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144414321
Have a great day.
^Charles
How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144414321
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
Good Sound - Bad Battery Life
on March 25, 2022
Posted by: nbull
good sound but the battery life is shorter than expected. the switch to ambient voice pass through feature is unreliable. the tips, sometimes get stuck in my ears, pulling away from the buds. if i try the smaller tips, they buds fall out of my ears.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Charles, Samsung Care, April 18, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy Buds Pro. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/
All about your Samsung earbuds battery life https://www.samsung.com/us/support/answer/ANS00078081/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144414271
Have a great day.
^Charles
How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/
All about your Samsung earbuds battery life https://www.samsung.com/us/support/answer/ANS00078081/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144414271
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Buds
on March 25, 2022
Posted by: Rick
from Los Angeles CA
best earbuds extra loud super bass fit perfect
i use them while work out they dont fall out like other earbuds
i use them while work out they dont fall out like other earbuds
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound
on March 30, 2022
Posted by: Amazeballs
from Malone, NY
love these. they go nice and loud unlike airpodsà the cancelation of noise is quite powerful too! an immersive experience indeed. a+
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on April 4, 2022
Posted by: Robyn
from Hollywood, FL
these earbuds are absolutely amazing. i don't feel them in my ear and the sound is truly amazing. the only issue i have is that i am unable to register them on samsung like i did my black ones. overall the sound quality and fit are truly spectacular
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fits well, sound is amazingly clear.
on April 10, 2022
Posted by: zerotomayur
from Florida, USA
using for phone calls, audio books, and music. love the preset equalizer options.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best thing I brought
on April 11, 2022
Posted by: Justme20
from Chicago,il
Expertise:Beginner
[This review was collected as part of a promotion.] I brought these a couple of months love them perfect fit I don't have to keep adjusting them. I can actually hear the person they can hear clear as day on both side.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Nicely surprised
on April 12, 2022
Posted by: KokoG
from Hollywood FL
i purchased the galaxy buds pro silver, they arrived yesterday and today my exercise session was brutal, they kept really tight inside the ear and music sounded even closer than when i use my headset. it is great that small gadget like this has such great sound. i have had other brand buds but never sounded so pure like these, nicely surprised!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US